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Duncan Hokie Honda

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (386 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (386 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Honda Crosstour maintenance and inspection

I have always found the service department at Duncan's Hokie Honda to be very efficient, orderly, and most importantly, experts at whatever service they are repairing. I have never had to wait for an extended period of time, and someone always speaks to me about what has been done to my vehicle, future needs and recommendations, and thoroughly explains the cost. I also like the quick wash my car is given after each service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Matthew L.

Everything was great! Quick and friendly service I'll definitely be back next time my car needs to be serviced

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Retired Virginia Tech faculty member

Everything went smoothly, as expected. I received a ride home and a ride back to the dealership. Thank you! Everyone was courteous and efficient. I have taken all my Hondas to this dealer and have always been pleased. My Honda and I are both getting older. I wish the dealership was closer, i.e., in Blacksburg.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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service

1st class service/1st class dealership. 2nd purchase form here,intend on making a few more.have told others & will continue to spread the word, best prices in 500 mile radius,top service,buying process is streamlined,just pick out hat you want,in a few hours youll be smiling as you drive away

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very pleased with the service.

Taylor was smart and very friendly letting me know when the service would start and he recommended other service too. Next to Mike Williams, I think he is the best Rep for Duncan. I like this organization much better than the one in my home town too. Extra time and driving is worth it because you treat me like a buying customer when in reality , I am a Nine year customer with the same car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Maintenance service of 2012 Crosstour

Efficient and courteous service and thanks for the car wash!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Customer

Would recommend this dealership for the whole buying process.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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best dealership ever

always has a warm welcoming staff , the service guys in the white shirts are always on top of everthing

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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awesome dealership

great place !awesome staff will continue to come for service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Deflector on my FIT

I stopped in with a rattle or flapping noise from under the front of the FIT. The service folks were quick to diagnosis the problem as a loose deflector, which had been a problem previously. Since the deflector was damaged, it was determined that, since it was under warranty it should be replaced. A new part was ordered and will be installed when it comes it. The whole visit was less than 20 minutes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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