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Duncan Hokie Honda

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (386 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (386 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Maintenance Repair

Service was fine - provided shuttle service which was very nice to have to be able to drop car off and then get a ride back to pick it up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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First visit. Coming back!

I just needed to do an inspection, with a limited window and available time. The Duncan folks were very helpful and efficient. And, the waiting area was comfortable! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Best EVer!

I don't even consider buying any other car brand because of the exceptional service at Hokie Honda!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Facilities Manager

The service was exceptional everyone friendly and kept me informed of whwat was happening.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Inspection

Your staff is always very pleasant to deal with. Very cordial, and respectful of all. Thank you for this experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very pleasant experience

Staff was courteous and efficient, up-front and not pushy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New Car All Sewn Up

Duncan's Hokie Honda went out of their way to help me get into the Honda that I wanted and to be sure that I understood how all the bells and whistles on my new car worked. They made me comfortable when they were delayed in getting some of the paperwork done and did everything except order me dinner!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2005 Odyssey Repair Work

While the costs of the repairs to my 2005 Odyssey were somewhat pricey, the service attendant (Brandon) was exceptionally courteous, friendly, conscientious, and knowledgeable about the repairs to my car. As Brandon detailed, my twelve-year old Odyssey is running like new, and he was correct! I am waiting for the new 2018 Odyssey body style before I trade in this great car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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PURCHASE OF A NEW HONDA PILOT EXL.

LEO WAS OUR SALES PERSON AND HE WAS EXCELLENT AT EXPLAINING THE FEATURES OF OUR NEW VEHICLE. HE WAS VERY PERSONABLE, A SUPER NICE GUY AND ANSWERED ALL OUR QUESTIONS.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Honda Pilot

They did a great job. Even washed the car. Very professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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