Jeff Smith Kia

On 5/15/2024 My Kia Optima was towed to Kia in Perry Georgia, I asked for a diagnostics because my car was burning so much oil and knocking very loud. I received a call on 5/15/2024 at 4pm that it would be 60-90 days before they can do a diagnostic on my vehicle.On 5/17/24 at 5:30 pm I received a phone call from one of kia’s representatives inquiring about purchasing my vehicle, And shortly after the the phone call. I then received a call from a sales person by the name of Jaylin. He requested doing an appraisal on my vehicle. So I started asking questions about the appraisal. Jaylin proceeded to ask me for $1000 down, And my credit score. I declined the offer.On 5/21/2024 At approximately 3:40 pm I received a phone call from the service manager by the name of Austin. I was informed that I needed a new engine, And I declined paying for a new engine.At 3:45 I received a voice mail from Austin stating that I needed to remove my vehicle from the property.. When I arrived on the property to retrieve my vehicle, I was then presented with documentations from Kia ,stating that I declined services for a tuneup, But I was never offered a tuneup. The documents did not state the correct reasons. I never declined service for a tuneup. So I refused to sign the documentation, Because it was not documented that I needed a new engine. that was mentioned on May 21 at 3:40 from the service manager Austin, So I refused to sign the paperwork, I paid $218 so I left my car and asked can I be giving a proper diagnostic on the engine.On 5/23/2023 at approximately 9:10 AM.I received a call from the service manager, Austin that I have 48 hours to come and retrieve my vehicle from the property, Or it will be towed. I then contact my store manager, I explained to him I had an emergency. I had to leave work early. when I arrived at Kia, I was told I cannot have my keys if I did not sign the documentation, which I did not agree upon. That was presented to me May 21, 2024.. So I called the police, Now it was said that I needed to to sign the credit card slip which I pay for the diagnostic. I then signed the slip. I was then told I still can’t have my keys, Because if I dispute the charges through the bank, they wouldn’t get paid, so Austin took it upon himself.. Saying that he was going to decline the credit card of all charges and I’ll have to pay with cash, I didn’t have any cash so he refused to give me my keys, so my property is still at Kia, which Austin refuse to release my property.. I made a statement that I was going to take my vehicle to Cook’s engine specialist..This is when it all started.. Kia refuse to release my property to me, so Kia will be responsible for all damages. If my car is towed, they will also be responsible for all tow charges. I never knew that this place could be so horrible when it comes to (SERVICE) I have been dealing with KIa since 2016. I just never understood how someone can take your property and it’s OK so then the officers tells me that this is a civil matter. How could you be so cruel to take someone’s property that you don’t even OWN.. not to mention this car was purchased brand new..At 3000 miles I had the same issue.. At 7,900 miles a new engine had to be placed in my vehicle..So this is just to show that the engine was only patched up, And I have a lifetime warranty on my engine which is stated in the Kia 2019 Optima manual.. This is why he refused to do a complete engine diagnostic, And he refuse to let me take my car to a engine specialist..

It was a Great experience at Jeff Smith Kia. Chris was very, very knowledgeable of the vehicles. I am in love with my Kia Sportage. I would recommend Jeff Smith Kia to all my family and friends.

From initial contact you will not find better sales and service than at Jeff Smith. No need to waste time or money, go to Jeff Smith and get it right the first time. You will be glad you did. Jeff Smith is truly a 5 star dealership!!!

I had a great experience while at the dealership. AJ and Craig were very knowledgeable about the product and answered all our questions. I like to shop local and will recommend them to anyone.

I am writing to express gratitude for my wife and I, also our appreciation for the exceptional service we received from your sales team, particularly Chasity, Joe and Ramiero. I recently purchased a 2023 Kia Niro from your dealership and was thoroughly impressed with the professionalism and dedication of these two individuals. I first met with Chris during my car-buying journey, and he left a great impression on me. Chris was the expert in all things EV related and other cars, and he took the time to listen to my needs and answer all of my questions. Although it took me about 25 days to make my way back to Jeff Kia, I am glad I did, as the rest of your team exceeded my expectations. Chasity was my primary point of contact throughout the buying process, and she went above and beyond to ensure that all of my questions were answered and that I felt confident in my decision to purchase the Niro. She was knowledgeable about the vehicle and its features and took the time to explain everything to me in detail. I never felt rushed or pressured during the entire process, which made me feel comfortable and confident in my decision to buy from Jeff Kia. Joe Wieczorek, the sales manager, was also extremely helpful and accommodating. He worked with Chasity to ensure that I was able to get into the Niro at a price that worked for my budget, and he even took the time to go over the financing options with me in detail. Finally, we would like to commend Ramiero, the finance manager, for his outstanding service. Unlike many finance managers, Ramiero was not pushy and gave me the best recommendations for the car based on my lifestyle. He was extremely knowledgeable and provided me with the option to choose, which I appreciated. I knew that if he recommended something, it would be a benefit to me, as he is in the business of saving long-term and not just making quick sales on products and services that I will never use. Over the past month, I have been to over 20 dealerships from Perry, GA to Atlanta, GA, In Macon, GA Hutchinson Kia was the worst in up sales. Yet, none of them overall compare to Jeff Kia commitment excellence and to putting the consumer first. The exceptional service I received from your team was a breath of fresh air, and I will be sure to recommend Jeff Kia to my family, friends, and colleagues. Overall, we couldn't be happier with my experience at Jeff Kia. Chasity, Joe, Ramiero, and Chris are all outstanding members of your sales team, and I would highly recommend them to anyone looking to purchase a Kia. Their professionalism, knowledge, and dedication to customer service truly set them apart, and I am grateful for all of their help in getting me into my new Niro. Thank you for providing such an excellent buying experience, and I look forward to working with your team in the future. Sincerely, Rashaun and Tiffany

Went in with a paid off vehicle that was not a cheap car but instantly was insulted by the sales managers low low low ball trade in price. Basically that says that even though I spent a lot of cash paying it off, dealer would decide that for them to buy it it was only worth X amount, a whopping $8,000 below the low trade in figure. So dealer would pocket all that money upon resale and I just lost a car and gained really high payments on the new one, umm no thank you. Secondly don’t charge me b/c business is slow, another $4,000 , try lowering prices back to a fair price and amazingly business will pick up. Sales staff were rock solid, unfortunately sales manager drives the train.

The sales representatives I worked with out me in the car I wanted! They wasn’t trying to just make a sell they cared! I will recommend them to others

Quick service, amazing sales experience went home happy with our purchase. Would recommend the dealership to friends and family. Our grandkids love our new Kia.

I had a wonderful experience at Jeff Smith Kia. My salesman,Darnell, worked with me for months to get what I wanted. I purchased a 2022 Kia Carnival and a 2022 Dodge Ram. R. Dwight was great in financing. Very pleased.

I recently purchased the EV6 from J S for what ever the reason. Sell and service are not working as 1 entities , service department, well let's say rather...what service department, I'll do any future business with Hutchison in macon, Perry store haven't the knowledge nor competence, to service what they sell. In addition general management doesn't seem concerned, I would never recommend to anyone