Utter Family of Dealerships

With no appointment necessary, I've never had to wait long to have my vehicle serviced, and they always wash and vacuum it as well.

No comment I really don?t like the whole car buying scene.but this was as good as it gets

I have bought new Fords for 30 years. I have always been pleased with service. Debbie Roberts has earned my trust and she never forgets me. When someone... remembers your name that's real service.

This is the best service department we have ever run across. We won't take our cars anywhere else.

Thank you so much for all of your help and knowledge this was a great experience

I purchased a 2019 "new" Ford Ranger from Tommy Ellis. I say "new" because it was previously used as a loaner vehicle for the dealership so it had about... 2,400 miles on it. You'll find that the dealership is split from Sherman and Denison and if you show up to the wrong location, you get to drive back and forth (roughly a 15 minute drive one way). Not a huge deal, just inefficient and a waste of time. They gave a lowball offer for my trade-in (significantly lower than the KBB instant cash value price), but I accepted it. They listed the vehicle on their website for just under three times more than what they offered within a couple days. I didn't much care for negotiating with the sales manager who proceeded to just walk away while talking. It may be a negotiating tactic, albeit a rude one. The finance manager, Chris McClour, was probably the best finance person I'd ever worked with. He offered the standard extended warranties and gap insurance pitch, but in no way did he push it further when you said no. He was the best interaction I had during the entire process. Whoever did the tint job on the driver side window applied the tint on top of some writing on the window. They had to remove it and reapply the tint. How that happened to begin with was a solid "not my job". When asked how long that would take, I was told 20 minutes. In reality, it took 40 minutes. I had been there four hours by this point. The tint they redid has a bunch of bubbles at the top. They tacked on $299 onto the cost of the truck for tint. For $299, I would expect a better job. The rear windows and back windows came standard with privacy glass and no tint was applied to those windows. It was $299 for TWO windows, the driver and passenger. I've had an entire SUV tinted (all 4 windows massive sunroof rear) tinted for $300 with a lifetime warranty included. Complete ripoff that comes with poor workmanship. My biggest gripe is I have been trying to reach Tommy to address a few minor issues I found with the truck. I have left him a voicemail on his cell AND on his office phone, two different days. Four days later, still no callback. They take your money and then disappear off the face of the earth. I'll update this review if they ever actually call back, which I highly doubt.

Worked with Jane on new car sale. She was phenomenal. Treated me like a valued customer. Would definitely go back.

Mike Mounce was my salesperson. Easiest and most relaxing new car purchase in all my 52 years. Felt like I was working with a long time friend. Chris... in finance made the process smooth and fast. This was during the pandemic of 19 so they had measures in place to help prevent any spread but still made all feel comfortable. - Jeff Jeter

A great shopping and buying experience. Low-stress.

Great experience, Very easy process, Finance was very streamlined, Overall I would highly recommend this dealership.