Utter Family of Dealerships

4.8 out of 5 4.8
Rectangle 48
Sales 8:30 AM - 7:00 PM
Service 7:30 AM - 6:00 PM

Utter Family of Dealerships Hours

Sales

Monday

8:30 AM - 7:00 PM

Tuesday

8:30 AM - 7:00 PM

Wednesday

8:30 AM - 7:00 PM

Thursday

8:30 AM - 7:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

7:30 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2013

Whether you're looking for the perfect new vehicle or a great deal on a low price or low mileage car, you can find the v

...

ehicle you want here at Bob Utter Ford Lincoln Kia! We have two locations only 7 miles apart to better serve you. To check out the current specials, please visit our website. They change all the time! We look forward to giving you an Utterly UNBEATABLE deal. When it's time for regularly scheduled service, maintenance, or repairs, we hope you'll consider our modern and friendly Service Department. We are now an MV-1 dealer! They are the first and only factory-built handicap accessible vehicle! Contact us for more details!

"We are Utterly UNBEATABLE!!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
286 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    July 6, 2020

    With no appointment necessary, I've never had to wait long to have my vehicle serviced, and they always wash and vacuum it as well.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    June 28, 2020

    No comment I really don?t like the whole car buying scene.but this was as good as it gets

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Karen, we appreciate you taking the time to leave us this feedback. If you have any further questions or concerns, please give us a call. We're ...always happy to help. Thank you and take care.

  • March 29, 2017

    I have bought new Fords for 30 years. I have always been pleased with service. Debbie Roberts has earned my trust and she never forgets me. When someone... remembers your name that's real service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your satisfaction means a lot to us, and we truly appreciate you choosing Bob Utter Ford-Lincoln for all of your automotive needs. Please don't hesita...te to call if you'd like further assistance.

  • 5.0 out of 5
    June 22, 2020

    This is the best service department we have ever run across. We won't take our cars anywhere else.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John And Lynn, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of ...service to you again! Take care!

  • 5.0 out of 5
    June 17, 2020

    Thank you so much for all of your help and knowledge this was a great experience

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Savannah, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so ...happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

  • 2.0 out of 5
    June 12, 2020

    I purchased a 2019 "new" Ford Ranger from Tommy Ellis. I say "new" because it was previously used as a loaner vehicle for the dealership so it had about... 2,400 miles on it. You'll find that the dealership is split from Sherman and Denison and if you show up to the wrong location, you get to drive back and forth (roughly a 15 minute drive one way). Not a huge deal, just inefficient and a waste of time. They gave a lowball offer for my trade-in (significantly lower than the KBB instant cash value price), but I accepted it. They listed the vehicle on their website for just under three times more than what they offered within a couple days. I didn't much care for negotiating with the sales manager who proceeded to just walk away while talking. It may be a negotiating tactic, albeit a rude one. The finance manager, Chris McClour, was probably the best finance person I'd ever worked with. He offered the standard extended warranties and gap insurance pitch, but in no way did he push it further when you said no. He was the best interaction I had during the entire process. Whoever did the tint job on the driver side window applied the tint on top of some writing on the window. They had to remove it and reapply the tint. How that happened to begin with was a solid "not my job". When asked how long that would take, I was told 20 minutes. In reality, it took 40 minutes. I had been there four hours by this point. The tint they redid has a bunch of bubbles at the top. They tacked on $299 onto the cost of the truck for tint. For $299, I would expect a better job. The rear windows and back windows came standard with privacy glass and no tint was applied to those windows. It was $299 for TWO windows, the driver and passenger. I've had an entire SUV tinted (all 4 windows massive sunroof rear) tinted for $300 with a lifetime warranty included. Complete ripoff that comes with poor workmanship. My biggest gripe is I have been trying to reach Tommy to address a few minor issues I found with the truck. I have left him a voicemail on his cell AND on his office phone, two different days. Four days later, still no callback. They take your money and then disappear off the face of the earth. I'll update this review if they ever actually call back, which I highly doubt.

    1.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 1, 2020

    Worked with Jane on new car sale. She was phenomenal. Treated me like a valued customer. Would definitely go back.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to h...ear that your experience reflected this. We hope to be of service to you again! Take care!

  • 5.0 out of 5
    May 22, 2020

    Mike Mounce was my salesperson. Easiest and most relaxing new car purchase in all my 52 years. Felt like I was working with a long time friend. Chris... in finance made the process smooth and fast. This was during the pandemic of 19 so they had measures in place to help prevent any spread but still made all feel comfortable. - Jeff Jeter

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jeff, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happ...y to hear that your experience reflected this. We hope to be of service to you again! Take care!

  • 5.0 out of 5
    May 13, 2020

    A great shopping and buying experience. Low-stress.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nathan, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Thank you for choosing Bob Utter Ford, a...nd we hope to see you again soon!

  • 5.0 out of 5
    May 12, 2020

    Great experience, Very easy process, Finance was very streamlined, Overall I would highly recommend this dealership.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mark, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happ...y to hear that your experience reflected this. We hope to be of service to you again! Take care!

View More Reviews