Don Wood Ford Lincoln

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4.2
(130 reviews)
Visit Don Wood Ford Lincoln
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Service Sales
Monday 7:30am–5:30pm 9:00am–7:00pm
Tuesday 7:30am–5:30pm 9:00am–7:00pm
Wednesday 7:30am–5:30pm 9:00am–7:00pm
Thursday 7:30am–5:30pm 9:00am–7:00pm
Friday 7:30am–5:30pm 9:00am–6:00pm
Saturday Closed 9:00am–5:00pm
Sunday Closed Closed
New (844) 338-8929 (844) 338-8929
Used (844) 338-8722 (844) 338-8722
Service (844) 339-0464 (844) 339-0464

Inventory

See all 102 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2015.
Don Wood Ford & Lincoln is located in Athens Oh. We offer New Fords and Lincolns Used vehicles and Ford award winning service and collision repair departments. Conveniently located in Southeastern Ohio... we're within an hours drive from most of Central Ohio including Columbus Lancaster Chillicothe Circleville and parts of West Virginia including Parkersburg Ripley and Charleston. You'll find our Ford and Lincoln Certified Staff eager to meet you vehicle needs.
Get More Bang For Your Buck!

Service center

Phone number (844) 339-0464

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
Closed
Sunday
Closed

Reviews

4.2
(130 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Positive Service Experience

I did not buy my truck at Don Wood Ford, but recently had it survived there. I dislike scheduling vehicle service via a web sit that only lists predetermined options.. The Service Manager, Larry Porter was very helpful, and spent time answering my questions and helping me identify the specifics that I needed for this particular service. The service was completed in the estimated time frame, and the whole process was professional and efficient. I will deffinately use them again.

Dealer response

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

5.0

They are really good people and easy to deal with.

They are really good people and easy to deal with. I will deal with him again in the future

5.0

Customer

They were all nice and seemed like they wanted to help find a vehicle that would work with what I was able to give.

Dealer response

We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

1.0

BUYER BEWARE

We met with a salesman and ordered an F-250 in January 2022. We were told at that time we could use the Z-plan. We emailed our Z plan PIN number to get the discount. Apparently later in January they decided they would no longer honor the Z-plan but never bothered to tell us. Fast forward to July 2022 when the truck is in and ready for pick up. We go to pick it up and are informed they are no longer honoring the Z-plan but we can still pay retail price (7K more). Salesman said he had too many orders (like 72) to go back through and let people know, he was very rude. The guy had 7 months to let us know! He asks, what would you have done about it anyways? We said cancel the order and order it through a Ford dealership that does honor the Z-plan. He says well no one is honoring that right now. That was a lie because we went back to our hometown and bought through them with the Z-plan. We were later told that we should have filled out the Z-plan paperwork when we ordered but the salesman didn’t mention to us that we should do that. We think he just wanted the truck on the lot so he could sell it to someone else for more money. He didn’t let us know because he knew we would cancel the order. We are new to the area which is why we went to this location. We buy a new car every couple years and they 100% lost all of our business. We’re very disappointed in this Ford dealership. Very poor customer service.

Dealer response

Hello, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Don Wood Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (740) 593-6642 and we will do our best to make this better. We hope to hear from you soon.

1.0

We met with a salesman and ordered an F-250 in January

We met with a salesman and ordered an F-250 in January 2022. We were told at that time we could use the Z-plan. We emailed our Z plan PIN number to get the discount. Apparently later in January they decided they would no longer honor the Z-plan but never bothered to tell us. Fast forward to July 2022 when the truck is in and ready for pick up. We go to pick it up and are informed they are no longer honoring the Z-plan but we can still pay retail price (7K more). Salesman said he had too many orders (like 72) to go back through and let people know, he was very rude. The guy had 7 months to let us know! He asks, what would you have done about it anyways? We said cancel the order and order it through a Ford dealership that does honor the Z-plan. He says well no one is honoring that right now. That was a lie because we went back to our hometown and bought through them with the Z-plan. We were later told that we should have filled out the Z-plan paperwork when we ordered but the salesman didn’t mention to us that we should do that. We think he just wanted the truck on the lot so he could sell it to someone else for more money. He didn’t let us know because he knew we would cancel the order. We are new to the area which is why we went to this location. We buy a new car every couple years and they 100% lost all of our business. We’re very disappointed in this Ford dealership. Very poor customer service.

5.0

In the year of limited new auto availability, Don Wood

In the year of limited new auto availability, Don Wood Ford & Lincoln’s store manager Charlie Moore was ahead of the game and figured the process out, in obtaining new Ford & Lincoln autos and trucks for his customers. Give me the smaller town dealership over the “big city” get in line attitude any day, along with the tailored service that was delivered. That’s service and reliability that you can depend on, and Charlie Moore and service manager Larry Porter have proven this over and over for me. That matters and is why I deal with Don Wood Ford and Lincoln!

5.0

Great Service Every Time

I didn't buy my truck at Don Wood Ford BUT they take care of me as if I did. Scheduling maintenance is easy. They always work with my drop off and pick up time schedule and their prices are really good on service. Customer service is always top notch, they are just as pleasant on the phone as they are in person.

Dealer response

Hi Teresa, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

5.0

I didn't buy my truck at Don Wood Ford BUT they take care

I didn't buy my truck at Don Wood Ford BUT they take care of me as if I did. Scheduling maintenance is easy. They always work with my drop off and pick up time schedule and their prices are really good on service. Customer service is always top notch, they are just as pleasant on the phone as they are in person.

5.0

They took their time, didn’t hurry and worked with us.

They took their time, didn’t hurry and worked with us. Salesman was very nice and patient.

2.0

The Finance manager was great. The rest was a horrible...

The Finance manager was great. The rest was a horrible experience. 3% charge to use our own financing. Truck almost empty of gas. The salesman stated that we would have to pay service fee to figure out the code to use our keyless entry. All of this after spending 5 hours in the dealership. We weren’t even offered water. I’m 68 years old. I’ve Purchased many vehicles. We like Fords. Don Wood was our only option as we wanted a used 4 wheel drive. The young man doing our paperwork was very very professional. The rest was a complete joke. I would never recommend this dealership and we’ve used them 10 years before. What has happened?

See all 130 reviews