Don Wood Ford Lincoln

Since purchasing a new Lincoln from Don Wood, we have had nothing but frustration. We waited an hour past our appointment time for signing papers on the initial pickup while our salesman tried to sell another car instead of taking care of us only to then find the entire dashboard was malfunctioning and would need to be completely replaced. And the customer service only went downhill from there! We have owned the car for nearly 2 months but only had it in our possession for about a week and a half due to it being at the dealership for repair for a faulty dash, non-working windshield wipers, a hitch that was purchased during the initial purchase that was apparently ?untrackable? by the dealership and we just had to wait for the unknown date of arrival that turned out to be nearly a month, a courtesy car that was to be delivered at 10 on a Monday that they ?dropped the ball? on scheduling and finally arrived around 2, and finally receiving the car with all work completed only to find that they had somehow created a red stain on the headliner of the backseat. Back to the dealership it goes again! The sales manager, Pete, has yet to return one of the 3 calls/voicemails I have left for him asking him to call me. Customer service must not be his priority. If I could leave zero stars, I would. I?ve bought several cars in my day, and this has been far and away the WORST CUSTOMER SERVICE I have ever experienced from a dealership. Fingers crossed that the Lincoln is of better quality than the dealership from which we purchased.

Friendly professional customer service delivered in a timely manner. Larry and Bradley communicate exceptionally well. Always confident of their judgement and recommendations. Will always take our Lincoln to them.

Noah was a great sales person. Very knowledgeable about the vehicle I purchased and took the time to help me set up all the technology

Exactly services and very friendly. The salespeople when I took it for a test drive she noticed something going on with the front end. Made an appointment and they took care of with no charge.

We had a great experience at Don Wood! We love our bronco sport and Jessica made us feel very comfortable with no pressure!

I sent a message three times and no one contacted me at all. I don't know how you sell cars this way.

Ed Hornsby from Don Wood Toyota made the purchase of our truck perfect. Beyond Excellent Customer Service. He was dedicated to finding what we wanted. He found us the perfect 2013 F150 Platinum truck. Beyond beautiful. If you want a used vehicle without dealing with a shark, trust me he's the one. Try looking for a vehicle and watch how heartless the sales people are. Not with Ed. Just give him a call and see what he can do for you. I hope Don Wood appreciates you, he has a great person working for his company. Because of his call and his phone personality, we made a trip from WV to Athens, OH to purchase a vehicle. It was worth the trip. We ended up buying the truck and a 2024 Lincoln. The buying of the truck was an excellent experience. Also, a shout out to Charlie, Chris and Cody.

I purchased a Lincoln fromDon Woods dealership. The salesman Charlie was the best. He really took the time to give us the type of vehicle that we wanted.

Went to Don Wood Ford in Athens Ohio and was surprised at how well they treated their walk ins who only wanted to look. Ended up taking home a very nice truck. Staff was very professional and easy to work with us. Cody and Pete were very helpful in sealing the deal.

I had a great experience at Don Wood Ford in Athens Ohio! Pax was very patient and helpful as we looked for our perfect vehicle. The purchase process was smooth and painless. All the staff were friendly and welcoming without being overly aggressive.