Parks Chevrolet Augusta, INC

Ed and Dan went above and beyond to provide absolutely fantastic customer service. They should be honored for their effort.

Amazingly helpful staff that was very understanding to your specific wants and budget. They will work with you to try and make the car you want fit in... you monthly payment budget. The warranty they offer with their cars is amazing and inexpensive to add on. Great selection of both used and new cars at competitive prices! My salesman was Johnny Ballinger and he was amazing and made the experience relaxed and as stress free as possible. I will defiantly be buying a car here again in the future.

Their service department is always helpful and efficient. When I bought my car from them 3 years ago they didn't pressure me and they helped me get the... financing I needed.

Very professional organization. I have purchased 4 vehicles from Parks and have found the buying experience to be stress free. The service is also great.

This is a great dealership for service. they never let me down when I come in for service. Always very professional!

The wife and I found a used Camaro on there website. We live 200 miles away they preappoved us did, all the negotiation over the phone. We drove down for... a test drive they had the car ready and waiting for us. Everything was just as promised and we finish the paperwork and was back on the road in under two hours. Easiest car buying experience we have ever had!

I was just browsing around Cars.com and found the vehicle that I've been wanting. Put in my inquiry and contact info and within a couple of minutes I got... a very quick response from Parks Chevrolet. I worked with Freddie in the Internet department who did a very good job and gave me all the information I needed then invited me in to see what they can offer. Robert helped me out when I got there and was very professional and he treated me really well. The process was straight forward and was very clear. I was in and out with a vehicle in no time. I sure am going to see them again in the future.

Bought a Impala from Parks Chevrolet. Worked with Brendan in the internet department and my sales consultant Ian. Both did a great job. Easy to communicate... with, straight forward, easy process, quick and timely response.

THE ADVISORS ARE NICE AND THEY HAVE A NICE WAITING WAITING AREA AND A PLACE FOR MY KIDS PLAY.

Not impressed. Oil changes and tie rotation at Parks Chevrolet of Augusta takes entirely too long.. This is my 3rd time, so I have given them several chances.... Last time the oil change and tie rotation took 1 hour and 45 minutes and I had a scheduled appointment. Today so far I have been here 1 hour 30 minutes. A lady from their staff just had a very loud conversation and she stated " I am damn tired of doing everyone else's work. I shouldn't have to do everything myself." Wow some kind of conversation for a customer to hear while sitting in the service department. Last time I came in at the mileage written on the window sticker for my oil change and was told it was too soon to look at the oil percentage that is shown on the car. This time I came in at the percentage that was shown from the car at 5% oil life left and my oil light came on only 3 days go and I was told that was too long. I have a 2 year service plan which should show up on the computer. One year from parks and I bought a year now I am being asked to prove it by showing them my paper work. I have bought cars from other local dealerships and this by far has been my worst experience. Things that could be improved upon: Consistent message to customer Service plan attountability through the dealership. Curious personal conversations Timely service Needs free customer refreshment area