Metro Acura

1. At opening business hour, assure that there are enough coffee cups.and coffee lids, etc. 2. An upper control arm was needed to make a repair under warranty. It had been at least two weeks that I was not notified of its location status. Upon my second personal visit to determine what the delay is, the parts counter guide informed me that the part had been there at least two weeks. The service customer agents were never notified. A communications system should be developed to identify parts for customers to pick up and a system to identify those parts as warranty Items subject to installation on a vehicle by Metro mechanics. The issue with my car concerning a squeaking noise has been going on for months. The noise could be heard by myself and fellow passengers. The problem was very difficult to locate. Previous repairs for this condition were a waste of time and money spent on parts and labor as the condition continues. MDX vehicles are not supposed to have this noisy condition and it is rather embarrassing to the Acura name. Clearly this is not Metro's issue but that of quality control at the Acura factory. Despite the above issue, i enjoy driving the MDX and I really like it's features. Especially the Bang and Olefson sound system. I would seriously upgrade the vacuuming suction system at the car wash.

Diana was very professional as always and the service and pricing were great. Very professional and efficient

Arturo was my salesman and he was very professional and very helpful. I highly recommend going to metro Acura and going to Arturo.

Robert Garcia was very awesome, honest & extremely helpful. Has definitely earned my business. Thank you.

Expected cost was less because of unknown coupon, which dealer applied for me. I would like to see them reinstate the automatic car wash as part of the service.

Excellent customer service. My experience to Acura Montclair was positive from start to finish. The sales agent is very friendly and knowledgeable. They gave me a fair trade in deal for my car honda sport. I like my purchase Acura MDX, it’s very nice and comfortable car

The customer service was very good and the timing was on time as said. I am pleased by the work overall service. I have been a customer since 2020 and still pleased by their service.

Took my car in for multiple system problem lights on the dashboard. Technician performed a diagnostic and found a loose harness on speed sensor. He connected the harness and cleared the codes. I called multiple times to get a status, and no one could help me. There was no communication until after the work was completed. Good work, not so good communication.

Amazing experience of buying a car without any hassle. Sales Associate and the Manager are very friendly and always ready to address and solve any issues and concerns. Thank you very much for your support. Wish you all a very happy New Year 2026.

Diana has helped us several times in the past and has always been very kind, knowledgeable, and efficient.