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McGrath Buick GMC Cadillac Kia

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (309 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:30pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–5:30pm
Tuesday 9:00am–6:00pm 7:00am–5:30pm
Wednesday 9:00am–6:00pm 7:00am–5:30pm
Thursday 9:00am–9:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 7:30am–12:00pm
Sunday Closed Closed
2013 state dealer award
View 3 awards
2013 state dealer award 2013 state dealer award 2013 state dealer award

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (309 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McGrath Buick GMC Cadillac Kia from DealerRater.

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Price of diagnostic testing & then it was wrong anyway.

Price of diagnostic testing & then it was wrong anyway. Needed a different fix. In general, they're known for inflated pricing.. A reputation that precedes itself & I've found to be true.

Price of diagnostic testing & then it was wrong anyway.

Price of diagnostic testing & then it was wrong anyway. Needed a different fix. In general, they're known for inflated pricing.. A reputation that precedes itself & I've found to be true.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Always great service for my Cadillac CT6.

Always great service for my Cadillac CT6. The service advisor Katelyn is personable and very easy to deal with.

Always great service for my Cadillac CT6.

Always great service for my Cadillac CT6. The service advisor Katelyn is personable and very easy to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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McGrath Buick, Cadillac, GMC Service Department

Was quoted one price. When I picked the vehicle up. It had the same issue. Was told to drive it for a few hundred miles. But if I brought the vehicle back, I basically would be starting over. Basically throwing away the money I just spent

McGrath Buick, Cadillac, GMC Service Department

Was quoted one price. When I picked the vehicle up. It had the same issue. Was told to drive it for a few hundred miles. But if I brought the vehicle back, I basically would be starting over. Basically throwing away the money I just spent

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing this review regarding your experience with us, James. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Gavin McGrath, 319-393-6300

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Betty ower

Great Scott kept us informed about finding an all wheel drive. Yes, I would go back to this dealership again.

Betty ower

Great Scott kept us informed about finding an all wheel drive. Yes, I would go back to this dealership again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for this amazing review! We really appreciate your business. Sincerely, Gavin McGrath, 319-393-6300

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Oh for 2

I?ve had my car there twice now and the problem continues. I can?t keep taking time away from work and being without a vehicle to have it tried to be fixed again

Oh for 2

I?ve had my car there twice now and the problem continues. I can?t keep taking time away from work and being without a vehicle to have it tried to be fixed again

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Kary, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The McGrath Buick GMC Cadillac Team

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Outstanding Experience

We live in North Carolina and travelled 1200 miles to McGrath because they had a truck in inventory which was both exactly what we wanted and priced to sell. From the very beginning, our salesman Tyler Kious and the entire McGrath team made the process easy and painless. Upon taking delivery of our truck, we discovered that the Lane Departure Warning system was inoperative. The dealer offered to troubleshoot the problem on the spot, but due to family time constraints we had to start the long drive home before they could solve the problem. Even long-distance, the McGrath team went above and beyond to make sure the issue was fixed properly. We would happily travel 1200 miles to purchase another vehicle from McGrath.

Outstanding Experience

We live in North Carolina and travelled 1200 miles to McGrath because they had a truck in inventory which was both exactly what we wanted and priced to sell. From the very beginning, our salesman Tyler Kious and the entire McGrath team made the process easy and painless. Upon taking delivery of our truck, we discovered that the Lane Departure Warning system was inoperative. The dealer offered to troubleshoot the problem on the spot, but due to family time constraints we had to start the long drive home before they could solve the problem. Even long-distance, the McGrath team went above and beyond to make sure the issue was fixed properly. We would happily travel 1200 miles to purchase another vehicle from McGrath.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Regards, Lindsay McGrath - General Manager

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Friendly and great salesman

Just purchased a used suburban. Would highly recommend Alex. He was friendly, patient and very knowledgeable . He assisted us test driving several vehicles before we made a decision on our great used vehicle.

Friendly and great salesman

Just purchased a used suburban. Would highly recommend Alex. He was friendly, patient and very knowledgeable . He assisted us test driving several vehicles before we made a decision on our great used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for your feedback, Connie. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Alex. Please let us know if we can ever help you in the future. Thanks again, Lindsay McGrath - General Manager

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Great attention and service

Doing a search for a specific vehicle and the dealership has been very helpful. Phone calls and emails with examples of their stock has been great to receive. Thanks!

Great attention and service

Doing a search for a specific vehicle and the dealership has been very helpful. Phone calls and emails with examples of their stock has been great to receive. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

This is fantastic! Thank you so much for taking the time to leave us this great review and rating! I'm glad to hear that everyone is helping you find that exact vehicle you want! Please reach out to me if you have any questions or concerns in the future! Lindsay McGrath, General Manager | lmcgrath@mcgrathauto.com

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Scheduled maintenance

I made the appointment. The wife took in vehicle for an oil change and 7500 checkup done. Wife said everything went well, all maintenance was done in a reasonable period of time, and got a car wash too. She was impressed.

Scheduled maintenance

I made the appointment. The wife took in vehicle for an oil change and 7500 checkup done. Wife said everything went well, all maintenance was done in a reasonable period of time, and got a car wash too. She was impressed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi John! Thank you so much for this great review! I'm very happy to hear that your wife had a good experience with our service department. Please reach out if you or your wife have any questions in the future. Thanks for your business! Lindsay McGrath, General Manager | lmcgrath@mcgrathauto.com

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Cadillac CTS

Tim Strait was excellent. It was a warranty issue and it was taken care promptly. Very happy with the service provided.

Cadillac CTS

Tim Strait was excellent. It was a warranty issue and it was taken care promptly. Very happy with the service provided.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for this great review!I'll be sure to let Tim know that you appreciate his help! Feel free to reach out to me if you have any questions or concerns in the future! Thanks for your business! Lindsay McGrath, General Manager | lmcgrath@mcgrathauto.com

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