Reviews
Tim did a get job explaining everything that was to be done, the cost & the timing. He was very professional, helpful & friendly. You have a winner there.
Tim did a get job explaining everything that was to be done, the cost & the timing. He was very professional, helpful & friendly. You have a winner there.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear our service team provided clear details about the work, costs, and timing. We appreciate your recognition of their professionalism and friendliness. Thank you for entrusting us with your Subaru Outback.
Always positive Pleasant people caring and knowledgeable Oh my goodness. Been going there since I bought the car
Always positive Pleasant people caring and knowledgeable Oh my goodness. Been going there since I bought the car
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Delighted to hear that your service visits have been consistently upbeat and handled by friendly, knowledgeable staff. Thank you for trusting us since buying your Subaru Crosstrek. We look forward to continuing to care for your Crosstrek.
Efficient scheduling for the appointment and very cooperative staff upon arrival. Could not be more pleased.
Efficient scheduling for the appointment and very cooperative staff upon arrival. Could not be more pleased.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for recognizing our efficient appointment scheduling and cooperative staff during your Subaru Outback service. Kyle and our team are pleased your visit went smoothly and look forward to helping you again.
Clear communication, answered questions, prompt attention. Friendly, respectful, and I felt taken care of during my visit
Clear communication, answered questions, prompt attention. Friendly, respectful, and I felt taken care of during my visit
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our team provided clear communication and prompt attention during your Subaru service. It’s rewarding to know you felt respected and well cared for throughout your visit. Thank you for sharing your experience.
Brought it in for a problem i thought it had been in a few months earlier. Come to find out it was Owner Error, a loose gas cap. Tech fixed me up and sent me on my way, in a short period of time. Once again excellent service. Thank you
Brought it in for a problem i thought it had been in a few months earlier. Come to find out it was Owner Error, a loose gas cap. Tech fixed me up and sent me on my way, in a short period of time. Once again excellent service. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our service team located and tightened the loose gas cap on your Forester quickly so you could get back on the road without delay. It’s great to hear you received excellent service once again. Thank you for sharing your feedback.
They checked me in for service immediately....I was early arriving....they gave me an estimated wait time for repair...made me comfortable and corrected my concern and the recall problem. Great, friendly service.
They checked me in for service immediately....I was early arriving....they gave me an estimated wait time for repair...made me comfortable and corrected my concern and the recall problem. Great, friendly service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We’re pleased our team checked you in immediately, provided a clear wait time, and addressed both your concern and the recall efficiently. We look forward to assisting you again.
good service, pricing on some parts too high and not competitive, you should consider that in this current marketplace
good service, pricing on some parts too high and not competitive, you should consider that in this current marketplace
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback. Our goal is to make sure everyone who walks through the door leaves happy. We will share your comments with the team. Thank you for choosing Conley Subaru!
It took almost 2 years to hear from dealership regarding the headlight replacement lens. Service also informed me the tire inflation units were in need of replacement. Cost was $900.00 plus. Lens replacement went fine. Had the Wall Mart tire center rebuild the sensors . Total cost $140.00 rotation included. What would you have done? You could have at least offered a customer an option. This is the 2nd request for same survey.
It took almost 2 years to hear from dealership regarding the headlight replacement lens. Service also informed me the tire inflation units were in need of replacement. Cost was $900.00 plus. Lens replacement went fine. Had the Wall Mart tire center rebuild the sensors . Total cost $140.00 rotation included. What would you have done? You could have at least offered a customer an option. This is the 2nd request for same survey.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, John, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Courteous, kind, educated clean, timely, informative, up front, honest, happy, smiling, friendly, superior service, good looking
Courteous, kind, educated clean, timely, informative, up front, honest, happy, smiling, friendly, superior service, good looking
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re thrilled to hear you found our service team courteous, informative and honest. It was our pleasure to attend to your Subaru Ascent with timely and thorough care. Please reach out whenever you need more maintenance or assistance.
Had an excellent experience on my last visit. Timely, quickly diagnosed and got a video from mechanic.
Had an excellent experience on my last visit. Timely, quickly diagnosed and got a video from mechanic.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive review. We’re glad our team delivered prompt service, accurately diagnosed your vehicle, and provided a video update. We look forward to supporting your Subaru on future visits.