[{"id":76349,"personPtyId":45617465,"firstName":"Bob","lastName":"Masse","titleText":"General Manager","emailTxt":"bob_masse@paulmasse.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/bd66d0246db6.jpg","drDealerId":41502,"certifiedEmployee":false},{"id":409516,"personPtyId":45603826,"firstName":"Mike","lastName":"Larcher","titleText":"Service Advisor","emailTxt":"mike_larcher@paulmasse.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/eb70a4f11a38.jpg","drDealerId":41502,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":170663,"personPtyId":45834702,"firstName":"Rick","lastName":"Mignanelli","titleText":"Sales Manager","shortBioText":"","emailTxt":"rick_mignanelli@paulmasse.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/users/paulmasseauto/95127b47-7733-409f-95a2-18051a29cce2.jpg","drDealerId":41502,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":207082,"personPtyId":46808327,"firstName":"Dave","lastName":"Begin","titleText":"Sales & Leasing","shortBioText":"","emailTxt":"dave_begin@paulmasse.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/users/paulmasseauto/56d1aa28-d7c0-4442-be22-90221ffa8f17.jpg","drDealerId":41502,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":124617,"personPtyId":45610047,"firstName":"Steve","lastName":"Alvarez","titleText":"Sales","shortBioText":"","emailTxt":"steve_alvarez@paulmasse.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/users/paulmasseauto/cac794be-37a6-4b4e-ab55-092054c71297.jpg","drDealerId":41502,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":124616,"firstName":"Mike","lastName":"Casey","titleText":"Truck Sales Manager","shortBioText":"","emailTxt":"mike_casey@paulmasse.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/users/paulmasseauto/0ec239ff-940b-46c1-830e-8d7c5915b768.jpg","drDealerId":41502,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":479619,"personPtyId":48041688,"firstName":"Andrue","lastName":"Holbrook","titleText":"Sales","emailTxt":"andrue_Holbrook@paulmasse.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/84e1351d5043.jpg","drDealerId":41502,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":551242,"personPtyId":51345396,"firstName":"Kevin","lastName":"Crosby","titleText":"Sales & Leasing","emailTxt":"kevin_crosby@paulmasse.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/2b705f3a16e7.jpg","drDealerId":41502,"dealerEmpStartDtUtc":"1533081600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":346408,"personPtyId":45601042,"firstName":"Denise","lastName":"Anderson","titleText":"BDC Representative","emailTxt":"denise_anderson@paulmasse.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/201f2dff45bf.jpg","drDealerId":41502,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":530770,"personPtyId":45382249,"firstName":"Jean","lastName":"Singleton","titleText":"BDC Director","emailTxt":"jean_singleton@paullmasse.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":41502,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":479629,"personPtyId":45608448,"firstName":"Jennifer","lastName":"Masse","titleText":"Service Manager","emailTxt":"jennifer_masse@paulmasse.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/8a39d95089dd.jpg","drDealerId":41502,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":479631,"personPtyId":46760198,"firstName":"Mike","lastName":"Sahagian","titleText":"Sales","emailTxt":"Mike_sahagian@paulmasse.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/b999de983e62.jpg","drDealerId":41502,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":531414,"personPtyId":46051306,"firstName":"Scott","lastName":"Buontempo","titleText":"Sales & Leasing","shortBioText":"","emailTxt":"scott_buontempo@paulmasse.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/23f572e9ca77.jpg","drDealerId":41502,"dealerEmpStartDtUtc":"1530403200","industryStartDtUtc":"1459468800","certifiedEmployee":false,"deptDscrp":"Sales"}]

PAUL MASSE BUICK GMC SOUTH

Reviews

4.9 out of 5 4.9
145 lifetime reviews. Includes reviews of PAUL MASSE BUICK GMC SOUTH from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 29, 2018

    I knew the car (used) I wanted prior to my arrival on their site. They didn't have exactly what I was looking for however, Tom Frat began a search for... me. Within a few weeks I received a call and Tom had found the perfect match for me. Great car, great deal, great place to buy a car! Ps. This is my 2nd time working with Tom. Highly Recommend this guy!

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 22, 2018

    Tom Frat. Was excellent . Made the process of leasing and turning in my 2015 buick easy.Definitely will recommend Paul Masse. Nick in finance was excellent... too. He made it easy to finance my lease. Sign and drive.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 31, 2018

    This is the second GMC truck I have purchased from this dealership. Tom has been great and extremely knowledgeable with our needs and is a top notch... sales rep. This is a very professional dealership and would not recommend any other place in looking for a vehicle.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 18, 2018

    We recently leased a Buick Enclave at Paul Masee South Kingstown and had the pleasure of working with Tom Fratantuono. This is our second lease with PM... and dealing with Tom, he makes the entire process so easy! He is incredibly professional, knows his products and never made us feel pressured. He took his time and listened to our needs and met those needs. We test drove many other cars and by far had the best experience and service with Tom and the staff at Paul Massee. Love our new Buick and we highly recommend PM south and working with Tom!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 7, 2018

    Tom at Paul Masse is the best around. Door to door service! No pressure sales, best price around with the service dept to back it up

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to let us know that Tom delivered a Five Star Experience to you! We appreciate your business. Customer Experience Team

  • 5.0 out of 5
    September 27, 2018

    I had visited 6 dealerships before going to Paul Masse. Kevin welcomed me with a friendly smile and I felt right at home. No pressure and was able to get... a great deal! I will definitely be back after this lease is done.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for sharing your positive experience at Paul Masse. Kevin and the Team appreciate your business. Customer Experience Team


    Worked with:
    Kevin Crosby

    Sales & Leasing

    NOT RATED

  • 5.0 out of 5
    September 27, 2018

    I had a great experience with my sales person Steve Alvarez who was very professional and helped me to lease a 2018 GMC Canyon for the lowest possible... price to meet my budget. Steve was very knowledgeable and informative. I would not hesitate to recommend Paul Masse South.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new Canyon! Thank you for choosing Paul Masse. We very much appreciate your feedback. Customer Experience Team


    Worked with:
    Steve Alvarez

    Sales

    NOT RATED

  • 5.0 out of 5
    September 27, 2018

    Steve A. was the best and a lot of thanks to Mike S. who helped out too. Great team work to help a new customer

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to let us know how we did. We hope you have a great day! Customer Experience Team


    Worked with:
    Steve Alvarez

    Sales

    NOT RATED

    Mike Sahagian

    Sales

    NOT RATED

  • 5.0 out of 5
    September 9, 2018

    I had a no hassle car buying experience when I bought my Buick Encore. I was very pleased with my salesperson, Tom Frat, and with the dealership.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Diane, We very much appreciate your business! Congratulations on your new Encore! Tom and the Team thank you for rating your experience so highly. We ...hope to see you again soon. Customer Experience Team

  • 5.0 out of 5
    September 6, 2018

    I was very pleased with Tom Frat and the whole buying process at Paul Masse Buick. I would feel comfortable referring Tom to a friend.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about you...r positive experience. Have a great day! We appreciate your business.

View More Reviews