[{"id":211278,"personPtyId":45629736,"firstName":"Tom","lastName":"Fratantuono","titleText":"Sales & Leasing","emailTxt":"tom_frat@paulmasse.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":91,"imageUrl":"https://cdn-user.dealerrater.com/images/users/paulmasseauto/d7722c4a-78a8-42ec-a3b2-e85d3f089d4f.jpg","drDealerId":41502,"dealerEmpStartDtUtc":"830908800","industryStartDtUtc":"830908800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":395682,"firstName":"Jessica","lastName":"Motherway","titleText":"Finance Assistant","emailTxt":"jessica_motherway@paulmasse.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/da5b8173edd5.jpg","drDealerId":41502,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":76349,"personPtyId":45617465,"firstName":"Bob","lastName":"Masse","titleText":"General Manager","emailTxt":"bob_masse@paulmasse.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/bd66d0246db6.jpg","drDealerId":41502,"certifiedEmployee":false},{"id":124617,"personPtyId":45610047,"firstName":"Steve","lastName":"Alvarez","titleText":"Sales","shortBioText":"","emailTxt":"steve_alvarez@paulmasse.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/users/paulmasseauto/cac794be-37a6-4b4e-ab55-092054c71297.jpg","drDealerId":41502,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":551242,"personPtyId":51345396,"firstName":"Kevin","lastName":"Crosby","titleText":"Sales & Leasing","emailTxt":"kevin_crosby@paulmasse.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/2b705f3a16e7.jpg","drDealerId":41502,"dealerEmpStartDtUtc":"1533081600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":170663,"personPtyId":45834702,"firstName":"Rick","lastName":"Mignanelli","titleText":"Sales Manager","shortBioText":"","emailTxt":"rick_mignanelli@paulmasse.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/users/paulmasseauto/95127b47-7733-409f-95a2-18051a29cce2.jpg","drDealerId":41502,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":207082,"personPtyId":46808327,"firstName":"Dave","lastName":"Begin","titleText":"Sales & Leasing","shortBioText":"","emailTxt":"dave_begin@paulmasse.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/users/paulmasseauto/56d1aa28-d7c0-4442-be22-90221ffa8f17.jpg","drDealerId":41502,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":291090,"personPtyId":46784582,"firstName":"Dave","lastName":"Genest","titleText":"Service Advisor","emailTxt":"dave_genest@paulmasse.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/3a5fb8f3c3d9.jpg","drDealerId":41502,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":124616,"firstName":"Mike","lastName":"Casey","titleText":"Truck Sales Manager","shortBioText":"","emailTxt":"mike_casey@paulmasse.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/users/paulmasseauto/0ec239ff-940b-46c1-830e-8d7c5915b768.jpg","drDealerId":41502,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":479619,"personPtyId":48041688,"firstName":"Andrue","lastName":"Holbrook","titleText":"Sales","emailTxt":"andrue_Holbrook@paulmasse.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/84e1351d5043.jpg","drDealerId":41502,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":346408,"personPtyId":45601042,"firstName":"Denise","lastName":"Anderson","titleText":"BDC Representative","emailTxt":"denise_anderson@paulmasse.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/201f2dff45bf.jpg","drDealerId":41502,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":530770,"personPtyId":45382249,"firstName":"Jean","lastName":"Singleton","titleText":"BDC Director","emailTxt":"jean_singleton@paullmasse.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":41502,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":479629,"personPtyId":45608448,"firstName":"Jennifer","lastName":"Masse","titleText":"Service Manager","emailTxt":"jennifer_masse@paulmasse.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/8a39d95089dd.jpg","drDealerId":41502,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":409516,"personPtyId":45603826,"firstName":"Mike","lastName":"Larcher","titleText":"Service Advisor","emailTxt":"mike_larcher@paulmasse.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/eb70a4f11a38.jpg","drDealerId":41502,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":479631,"personPtyId":46760198,"firstName":"Mike","lastName":"Sahagian","titleText":"Sales","emailTxt":"Mike_sahagian@paulmasse.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/b999de983e62.jpg","drDealerId":41502,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":531414,"personPtyId":46051306,"firstName":"Scott","lastName":"Buontempo","titleText":"Sales & Leasing","shortBioText":"","emailTxt":"scott_buontempo@paulmasse.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/23f572e9ca77.jpg","drDealerId":41502,"dealerEmpStartDtUtc":"1530403200","industryStartDtUtc":"1459468800","certifiedEmployee":false,"deptDscrp":"Sales"}]

PAUL MASSE BUICK GMC SOUTH

Reviews

4.9 out of 5 4.9
140 lifetime reviews. Includes reviews of PAUL MASSE BUICK GMC SOUTH from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 7, 2018

    Tom at Paul Masse is the best around. Door to door service! No pressure sales, best price around with the service dept to back it up

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Paul Masse Buick GMC South

    Thank you for taking the time to let us know that Tom delivered a Five Star Experience to you! We appreciate your business. Customer Experience Team


    Worked with:
    Tom Fratantuono

    Sales & Leasing

    (5.0) 91 reviews

  • 5.0 out of 5
    September 27, 2018

    I had visited 6 dealerships before going to Paul Masse. Kevin welcomed me with a friendly smile and I felt right at home. No pressure and was able to get... a great deal! I will definitely be back after this lease is done.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Paul Masse Buick GMC South

    Thank you so much for sharing your positive experience at Paul Masse. Kevin and the Team appreciate your business. Customer Experience Team


    Worked with:
    Jessica Motherway

    Finance Assistant

    (5.0) 5 reviews

    Kevin Crosby

    Sales & Leasing

    NOT RATED

  • 5.0 out of 5
    September 27, 2018

    I had a great experience with my sales person Steve Alvarez who was very professional and helped me to lease a 2018 GMC Canyon for the lowest possible... price to meet my budget. Steve was very knowledgeable and informative. I would not hesitate to recommend Paul Masse South.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Paul Masse Buick GMC South

    Congratulations on your new Canyon! Thank you for choosing Paul Masse. We very much appreciate your feedback. Customer Experience Team


    Worked with:
    Steve Alvarez

    Sales

    NOT RATED

  • 5.0 out of 5
    September 27, 2018

    Steve A. was the best and a lot of thanks to Mike S. who helped out too. Great team work to help a new customer

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Steve Alvarez

    Sales

    NOT RATED

    Mike Sahagian

    Sales

    NOT RATED

  • 5.0 out of 5
    September 9, 2018

    I had a no hassle car buying experience when I bought my Buick Encore. I was very pleased with my salesperson, Tom Frat, and with the dealership.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Paul Masse Buick GMC South

    Diane, We very much appreciate your business! Congratulations on your new Encore! Tom and the Team thank you for rating your experience so highly. We ...hope to see you again soon. Customer Experience Team


    Worked with:
    Tom Fratantuono

    Sales & Leasing

    (5.0) 91 reviews

  • 5.0 out of 5
    September 6, 2018

    I was very pleased with Tom Frat and the whole buying process at Paul Masse Buick. I would feel comfortable referring Tom to a friend.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about you...r positive experience. Have a great day! We appreciate your business.


    Worked with:
    Tom Fratantuono

    Sales & Leasing

    (5.0) 91 reviews

  • 5.0 out of 5
    August 29, 2018

    I recently bought 2 vehicles from Paul Masse GMC South and would highly recommend purchasing or leasing a vehicle from this dealership. In addition to... giving us the best price , the general manager Bob Masse as well as our sales associate Tom Fratantuono were very friendly, helpful, and accommodating. They went above and beyond by delivering our new license plates, putting them on the car and then programing the garage door openers. They made purchasing a car very easy and enjoyable. Great experience - I was treated like family!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Tom Fratantuono

    Sales & Leasing

    (5.0) 91 reviews

    Jessica Motherway

    Finance Assistant

    (5.0) 5 reviews

    Bob Masse

    General Manager

    (4.7) 26 reviews

  • 5.0 out of 5
    August 27, 2018

    My experience could not better and recommend anyone shopping for a car to start with this dealership because they treat the customer right from the start.... Thanks Mike for your service and help.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to send us your feedback! We sincerely value your business and look forward to your next visit. Customer Experi...ence Team


    Worked with:
    Mike Sahagian

    Sales

    NOT RATED

  • 4.0 out of 5
    August 14, 2018

    Paul Masse was a great buying experience, has great service, and I will be going back when I shop for my next car too

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    David, Your satisfaction is important to us, so we want to sincerely thank you for choosing Paul Masse Buick GMC South and we hope to see you again so...on! Customer Experience Team

  • 5.0 out of 5
    August 7, 2018

    The team offered excellent service. All of our questions were answered and we were given top rated service. Excellent experience. Would recommend to every... one.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Paul Masse Buick GMC South

    Thank you so much for taking the time to send your feedback. We appreciate your business. Customer Experience Team


    Worked with:
    Tom Fratantuono

    Sales & Leasing

    (5.0) 91 reviews

View More Reviews