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I have been buying Trucks and Vehicles from Tom Fratantuono of Paul Masse for many years. The Dealership and Tom have been great to work with and I look... forward to dealing with them for years to come. My latest purchase was a great Mother's Day Present a 2016 Chevy SIlverardo 2500 Duramax Diesel. This truck is awesome and I LOVE Her...Yes Her, please let me introduce "Silvia"
I went to Paul Masse Buick yesterday for the first time to lease a Buick Envision it was the best experience ever. David Begin and Dwayne were just wonderful... very professional. I will be doing business with them again for sure. Wayne was nice to work with as well. Keep up the good work!!! Kathy Ruggiero
Kathy, Thank you so much for sharing your experience at our Dealership! Welome to the "Paul Masse Family!" Congratulations on your new Buick Envision...! Please stop in and visit with us soon!Customer Experience Team"
Tom Frat is a cool professional sales representative. He had everything ready for us when we arrived and we went over everything on our brand new beautiful... Buick Encore, and then I went into the finance office and met with Wayne King who handled all of the "paper work with me". I say "Paper" work because they don't actually have you sign using paper. It's all on this amazing touch screen which takes up the entire desk. Everything is crystal clear and enlarged so you can see all of the fine print if you care to read it. He just flips the screen so I could sign and then he flips it so he could witness with his signatures. When we were all done, I saw him wiping down all of the surfaces for Covid, which was so well done and very professional. Then he wiped down this little case with a visor in it so I could see what looked like one of my wife's crystal perfume bottles. But it was a stick which contained all of my paperwork. I couldn't believe it! Real crystal, with a neat Paul Masse logo etched with a laser in the center of the crystal. Imagine that! When I was home later that day I plugged it into my PC...and it lit up! It was really cool. I opened my file of paperwork and there it all was, my signatures and everything. I always hated those cumbersome rolls of paperwork after buying a car. Not at Paul Masse's. This is just one little touch, but it says a lot. It says that the customer experience is everything to them. I love this place!
Thank you so much for your kind words about out Team and Dealership! We are happy to know you enjoyed the process in the Business Office! We apprecia...te that you took the time to let us know the Team delivered a Five Star Experience to you!We value you as our customer and very much appreciate your business.Congratulations on your new vehicle!Customer Experience Team
Sales & Leasing
Sales & Leasing
I had awesome service ! The car was delivered to my house . He was helpful in taking me step by step in the leasing process . I would highly recommend... him !
We are happy to know our Team accommodated you to make the process easy for you! Tom and the Team thank you for leaving your feedback and sincerely th...ank you for the recommendation. Congratulations on your new vehicle!Customer Experience Team
Test drove a Buick SUV at this dealership, liked it very much, but had another make that we wanted to test drive - the competitors vehicle, while a little... less in price, did not come close to the quality of the Buick. What really sold us on the Buick Envision however, was the professional sales staff, we dealt with Tom Fratantuono. He took his time explaining the vehicle in detail and gave us several options for leasing. Would highly recommend considering Paul Masse and Tom if you're looking for a quality vehicle and courteous service! Our last three leases were all Buicks, can't beat them👍
Bill and Gail,Thank you so very much for taking the time to send your feedback! Congratulations on your new Buick Envision! We appreciate your busine...ss and Tom and the Team are looking forward to seeing you again. Customer Experience Team
Fantastic dealership salesman Tom was absolutely the best sales person I ever dealt with I'm my 40 years of buying or leasing cars .Tom was friendly and... knowledgeable and accommodating.it was a pleasure dealing with him
Thank you so much for your kind words about Tom! We appreciate that you took the time to send us your feedback and rate us so highly! We value you as ...our customer and very much appreciate your business. Congratulations on your new vehicle!Customer Experience Team
I've always had complete confidence in Tom Fratantuono in handling my automotive needs. He always makes sure I am completely satisfied! Many thanks, Tom.
Lorraine,We love hearing back from our customers and we are thrilled to know Tom delivered a Five Star Experience to you!Thank you so much for choosin...g us for all of your automotive needs. We appreciate your business!Customer Experience Team
Tom is a great sales rep, professional, courteous, and most importantly, knowledgeable. He knows the vehicle he's selling. Great! The Sierra is beautiful... and I'd buy another one from Masse again.
We appreciate your feedback! We are thrilled to know Tom delivered a Five Star Experience to you! Thank you for the opportunity to have earned your fu...ture business.Customer Experience Team
I had both my 2017 GMC Acadia and 2009 Pontiac Solstice Coupe serviced and inspected, Right on time for my appointments and work completed as promised.... They provided a review of my vehicles regarding past service/repair and recommended servicing for my next visit. The facilities are clean, service is fairly and competively priced and all done with a smile. Highly recommend this GM dealership. Tops in the State of Rhode Island.
Louis, Thank you so much for sharing your experience at our Dealership. We really appreciate your recommendation! Thank you for choosing Paul Masse.... Customer Experience Team
The first time i've never had to step foot in a dealership. Due to Covid-19 I was unable to go to the dealership with my children. Tom did everything... over the phone, and the finance manager, Wayne King, made sure I knew all of my options. Tom then brought my new Acadia to my house where I took delivery and signed my paperwork. He went over every detail of my new vehicle and made everything so easy. I love my new Acadia and will always recommend doing business with Paul Masse.
The entire Team at Paul Masse wants to thank you for sharing your experience at our Dealership! Your recommendation is very much appreciated! Thank y...ou for choosing us during these difficult times. We appreciate your business.Customer Experience Team