Fields Motorcars

Excellent customer service! I was able to get my vehicle in for service in one day. Parts were available and I was able to wait while the maintenance was performed. I even added on some additional services last minute and they were able to accommodate while I waited. The staff was very friendly and accommodating, offered to provide a complimentary vehicle so I didn’t have to wait, and even installed one of the accessories I purchased the day I was in. Katie was fantastic!

Dustin has been my service advisor for years. I’ve followed him from a previous dealership to his current location and will follow him anywhere he goes. I’ve always been able to rely on him to be honest, direct and reliable. He is thorough, always keeps me updated and I can rely on him to fix any problems with our vehicles that other dealerships can’t. I will always take my vehicles to Lakeland Mercedes as long as Dustin is there.

Efficient and knowledgeable service by all workers involved in the regulat servicing of my vehicle. Good recommendations for future needs to keep the car running safely.

Dustin is a blessing to have on RV's exclusively, will ALWAYS bring my sprinter here! Great communication, service, and follow-up! All the employees are friendly and very welcoming!

They tell you one thing and do another in service. They do not communicate with you, tell you car to be repaired under service contract purchased at dealer then do not do it return car unfueled as stated it would be done. Do not stand behind their vehicles I would not purchase another car from them.

Katherine was the kindest service personnel, so nice to deal with at Fields Mercedes, and we also have great Service across the I-4 with Fields BMW They really know about customer service unlike other dealers

Earl went above and beyond to service my vehicle. Every one from Earl, Mike and James provided the best service. Earl is someone you can trust which is very comforting.

Dustin is the service manager you want to carry out your service on your vehicle. Knowledgable and friendly in a space where that rarely happens.

Katherine did a good job with customer service and repairs by the mechanic went well also. Good service in getting my car to the dealership for service.

Left new car less than 500 miles late Friday, was told , they would not work on it until Monday, fine. I was expecting a call on Monday to advise what problem was found and when I could expect it to be repaired. I never got a call, and the car was there over a week. Makes me think I should have stayed in a Cadillac.