Reviews
It was great experience, I just wish I could of gotten the Aidi I wanted.
It was great experience, I just wish I could of gotten the Aidi I wanted.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Prior to the day I purchased my car from Buchanan Kia, I had been speaking with Bernadette for several days. Her communication was excellent throughout the entire process. She answered all of my questions and concerns promptly, replied quickly, and provided thorough detail about how the purchase would work from start to finish. She made the experience smooth and stress‑free.
Prior to the day I purchased my car from Buchanan Kia, I had been speaking with Bernadette for several days. Her communication was excellent throughout the entire process. She answered all of my questions and concerns promptly, replied quickly, and provided thorough detail about how the purchase would work from start to finish. She made the experience smooth and stress‑free.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your experience! We're so glad to hear that Bernadette provided excellent communication and made the entire process smooth and stress-free. She takes great pride in making sure our customers are informed and comfortable every step of the way, and it's wonderful to know her dedication made such a positive impact. We truly appreciate your business and hope you enjoy your new vehicle. Congratulations, and thank you for choosing Buchanan Kia!
Buchanan Kia has been our “go to” auto dealership for some years. Since the first car with which she helped us, Bernadette Passarello has been the quintessential trusted sales partner for our automotive needs. It’s such a pleasure to find and be able to repeatedly work with an auto sales person who is so responsive, dependable, and patient.
Buchanan Kia has been our “go to” auto dealership for some years. Since the first car with which she helped us, Bernadette Passarello has been the quintessential trusted sales partner for our automotive needs. It’s such a pleasure to find and be able to repeatedly work with an auto sales person who is so responsive, dependable, and patient.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your continued trust and loyalty! It means a great deal to know that Buchanan Kia has been your go-to dealership over the years. We're especially grateful for your kind words about Bernadette. She truly embodies the level of responsiveness, dependability, and patience that we strive to provide every customer, and we're thrilled she has earned your trust time and time again. We sincerely appreciate your business and look forward to helping you with your automotive needs for many years to come. Thank you for being part of the Buchanan Kia family!
June 30, 2024. Bernadette was the salesperson I was blessed to have to buy my first new car since 2014. She guided me through the process with kindness and humor. Bernadette made me feel very comfortable throughout the whole process which did not take a lot of time. I highly recommend her for anyone’s salesperson.
June 30, 2024. Bernadette was the salesperson I was blessed to have to buy my first new car since 2014. She guided me through the process with kindness and humor. Bernadette made me feel very comfortable throughout the whole process which did not take a lot of time. I highly recommend her for anyone’s salesperson.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words and recommendation! We're honored that you chose Buchanan Kia for your first new car in a decade. It's wonderful to hear that Bernadette made the experience enjoyable with her kindness, humor, and guidance, while helping you feel comfortable every step of the way. We'll be sure to share your thoughtful feedback with her. Congratulations on your new vehicle, and thank you for trusting us with such an important milestone. We look forward to serving you again in the future!
Tom was very helpful with getting me a new car. He was very honest with pricing and what I was experiencing with my car and what I should do! Definitely glad I choose to come here and work with him!
Tom was very helpful with getting me a new car. He was very honest with pricing and what I was experiencing with my car and what I should do! Definitely glad I choose to come here and work with him!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We're delighted to hear that Tom provided honest guidance and helped you find the right new car. We believe transparency and putting our customers' needs first are essential, and we're glad Tom made your experience a positive one. Thank you for choosing Buchanan, and we hope you enjoy your new vehicle for many miles to come!
Never had any real response, questions never answered, was upsetting, just seemed no matter what I didn't really have any support
Never had any real response, questions never answered, was upsetting, just seemed no matter what I didn't really have any support
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your feedback. We're sorry to hear that you felt your questions went unanswered and that you didn't receive the level of communication and support you expected. That is not the experience we want anyone to have. We appreciate you bringing this to our attention and would welcome the opportunity to learn more about your experience and see if there's anything we can do to make things right. Please feel free to contact us directly at your convenience.
I purchased a 2025 Sportage on 4/28/26 and Rick the salesperson couldn't have been more helpful and generous with his time. I purchased a key/fob as the vehicle only had one surrendered. The first came with the key incorrectly cut so another stick was ordered (again cut incorrectly), Ryan in parts had also ordered a blank stick and had it taken to a locksmith and it was cut properly and the fob had to be reprogrammed. While waiting, I took the time to go over to sales as I had a couple questions on two fees that I was originally charged (he had to see Ken when I added two items). Rick had a gentlemen speak with me, who was Tom Perry, GSM (from your website). I told him I was originally charged for a $20 lien filing fee (I had paid cash) and I thought the registration fees were for the third tier of MVAs schedule, and I showed him a photo of my registration that was given to me originally, which would be the second tier (my title indicated this also). Mr. Perry verified my phone number, said he would talk to the title person in Pennsylvania. He said if I had overpaid, I would get the money refunded. Next Monday it will be five weeks, and I haven't heard anything further, not a phone call or a refund check or an explanation. A five-star review is for Rick and Ryan, but this outstanding item has brought it down, but I wanted to let the two Rs know I appreciate their assistance.
I purchased a 2025 Sportage on 4/28/26 and Rick the salesperson couldn't have been more helpful and generous with his time. I purchased a key/fob as the vehicle only had one surrendered. The first came with the key incorrectly cut so another stick was ordered (again cut incorrectly), Ryan in parts had also ordered a blank stick and had it taken to a locksmith and it was cut properly and the fob had to be reprogrammed. While waiting, I took the time to go over to sales as I had a couple questions on two fees that I was originally charged (he had to see Ken when I added two items). Rick had a gentlemen speak with me, who was Tom Perry, GSM (from your website). I told him I was originally charged for a $20 lien filing fee (I had paid cash) and I thought the registration fees were for the third tier of MVAs schedule, and I showed him a photo of my registration that was given to me originally, which would be the second tier (my title indicated this also). Mr. Perry verified my phone number, said he would talk to the title person in Pennsylvania. He said if I had overpaid, I would get the money refunded. Next Monday it will be five weeks, and I haven't heard anything further, not a phone call or a refund check or an explanation. A five-star review is for Rick and Ryan, but this outstanding item has brought it down, but I wanted to let the two Rs know I appreciate their assistance.
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- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback. We're pleased to hear that Rick and Ryan provided you with excellent service, and we'll be sure to pass along your kind words to both of them. Regarding your remaining concerns, we'd like to clarify that we have made multiple attempts to reach you to discuss the questions about your registration and fees. We also believe there may be some misunderstandings regarding the timeline and the items in question, and we'd appreciate the opportunity to review everything with you directly. Please contact our General Sales Manager at your convenience so we can go over the details together and ensure all of your questions are answered. We value your business and would welcome the chance to resolve any remaining concerns.
The home number given at time of application is a land line with an answering machine number verified with Mr. Perry on my visitt to the Westminster dealership. No messages where left. Also my email address was on file and I sent an email to Mr. Perry with no response. I received my check with correct amount of refund due me on 6/24/26, with no direct contact with me.
Bernadette has been our sales person for both of our Tellurides! She is patient with all of our questions and works well with communicating the details of the sale. I would recommend Bernadette for anyone looking to purchase a vehicle at Buchanan.
Bernadette has been our sales person for both of our Tellurides! She is patient with all of our questions and works well with communicating the details of the sale. I would recommend Bernadette for anyone looking to purchase a vehicle at Buchanan.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words and for choosing Buchanan for both of your Tellurides! We're thrilled to hear that Bernadette provided you with such a patient, informative, and enjoyable buying experience. She truly takes pride in making sure every customer feels confident and well-informed throughout the process. We appreciate your recommendation and your continued trust in our team. Congratulations again on your Tellurides, and we look forward to serving you for many years to come!
Bernadette Passarello was great to deal with. She answered all our inquiries and quick to respond and help.
Bernadette Passarello was great to deal with. She answered all our inquiries and quick to respond and help.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're delighted to hear that Bernadette provided such excellent service. She takes great pride in being responsive, knowledgeable, and helpful throughout the process. We'll be sure to share your feedback with her. We truly appreciate your trust and thank you for choosing us!
Purchased an electric used vehicle a couple of weeks ago, went to pick it up last Tuesday with my wife. Dealership is great! Great people great prices!
Purchased an electric used vehicle a couple of weeks ago, went to pick it up last Tuesday with my wife. Dealership is great! Great people great prices!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for your kind words—we really appreciate you taking the time to share your experience! We’re thrilled to hear that you and your wife had a great visit and that everything went smoothly with your electric vehicle purchase. Our team works hard to provide fair pricing and a comfortable, no-pressure environment, so it means a lot to know that came through. If you have any questions as you get to know your new vehicle or need anything at all, don’t hesitate to reach out. Enjoy the ride, and welcome to the family! 🚗⚡