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Buchanan Kia

(481 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–8:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 7:30am–3:00pm
Sunday Closed Closed
2013 state dealer award
View 3 awards
2013 state dealer award
2016 consumer dealer award 2015 consumer dealer award
New (410) 702-4148 (410) 702-4148
Used (410) 702-4159 (410) 702-4159
Service (410) 840-7595 (410) 840-7595

Reviews

(481 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Buchanan Kia from DealerRater.

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I have purchased 3 vehicles since 2016 getting over 200

I have purchased 3 vehicles since 2016 getting over 200 thousand miles on each vehicle. Rick was my agent, honest and professional. The title man Justin was just so nice. I love the gr8 customer service I get from Buchanan Kia.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your five star review. I will relay the message to Rick and Justin.

I can not trust Buchanan Kia to service the new Kia i

I can not trust Buchanan Kia to service the new Kia i bought from them.I bought a 2021 Seltos form them and decided to let them do the oil changes and tire rotation.On 08-2023 they did an oil change and tire rotation.They did not rotate the tires,how do i know,I put a different color valve stem cap on the passenger front wheel and it was not moved to the back. I just let it go,did not say anything,just payed the bill. On 11-2023 it was time for another oil change and rotation.After 30 minutes they said it was done. I said that was fast did you rotate the tires too.He said yes,I said let me check,he said ut-oh,I looked and the tire was not moved.......how do i know they changed the oil,he said you wanna see the drain pan,I said thats crazy, let me see the video,he said there are no cameras in the service bay, LIES after LIES..........I am finding another shop, I am done with Buchanan

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

I am sorry this happened to you. Feel free to reach out to Jim Sands at 410-876-2251. He is the manager of our service department

Bought a used Kia minivan.

Bought a used Kia minivan. The process was quick, the salesman, Rick was honest and down to earth. The van was in great condition. Drove it 100 miles so far and love it. Ken the finance manager was great to work with also. You can tell the folks there genuinely care about the customers. When we are ready to purchase our next car we will be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Brian, thank you for your 5 star review! We appreciate your business and look forward to helping you in the future!

Nathan was great to work with he was very knowledgable

Nathan was great to work with he was very knowledgable and very honest when it came to making a deal. The dealership is clean and the staff is very friendly. The buying process was straight forward and hassle free. I would recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 star review of Nathan and the dealership. We appreciate you.

Sales staff are easy to deal with and have very good

Sales staff are easy to deal with and have very good product knowledge. No sales pressure involved at all. The sales staff patiently answers all hour questions in a friendly manner. This is the second vehicle I have purchased from this dealership.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We appreciate your continued loyalty. Enjoy your new Kia.

Great buying experience with Rick two weeks ago!

Great buying experience with Rick two weeks ago! We knew what car we wanted, just unsure of the exact model. Rick explained the differences and helped us decide. Deal was easy and check out was even easier. Rick sat in the car with us and went over all the vehicle’s options and electronics. When we need our next car, we’ll be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for giving us the opportunity to earn your business. We are happy to hear that Rick was so easy to deal with. Enjoy your new vehicle.

Bernadette did a fantastic job with my sale I will keep

Bernadette did a fantastic job with my sale I will keep coming back thanks for everything

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Josh, thank you for your continued loyalty to the dealership. Enjoy the new Kia

Bernadette went above and beyond excellent customer

Bernadette went above and beyond excellent customer service. She's the best !!! Bernadette The right choice !!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 star review of Bernadette!

Bernedette is amazing and I’ll def be back :) she has a

Bernedette is amazing and I’ll def be back :) she has a way with customers that is so inviting

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 star review of Bernadette! We can't wait to have you back!

Purchased a new vehicle from Rick completely remote and i

Purchased a new vehicle from Rick completely remote and i have to say it was one of the smoothest transactions ive ever done! Highly recommend them and will be buying my future vehicles here as well!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Josh, thank you for your 5 star review! We appreciate your feedback and look forward to helping you again in the future!