Reviews
Write a reviewJohn was amazing !
John was amazing ! Quick service , great explanations quality workmanship and a free car wash ! We will be back
John was amazing !
John was amazing ! Quick service , great explanations quality workmanship and a free car wash ! We will be back
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great service department.
Great service department. Fast and efficient every time I need my car serviced. Will keep going to them
Great service department.
Great service department. Fast and efficient every time I need my car serviced. Will keep going to them
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We brought our 2021 Kia Soul to Kia Service department on
We brought our 2021 Kia Soul to Kia Service department on 9/6/24 after experiencing some serious problems with loud noises, stalling and losing oil. we were informed that the car would need a new engine, which was covered under warranty. Someone in the service department told us that "we got ourselves a lemon".However, there were no loners available, so we were forced to rent a car for $400.00 a week. Today, 9/17/24 we were informed that the new engine was approved and it would take 2 weeks to do the job. STILL. NO. LONERS !!!! So we are looking at about $1,500 for the rental due to the delays and apparent inefficiency. We were told we could, potentially, be partially reimbursed, but would not receive a check for up to six months. We are seniors living on social security, so this has been a major blow, because due to my husband's dialysis 3x a week, we cannot be without a car. Neither one of us has ever posted a review/complaint on line, but we could not let this go without notice. Walter and Hana Lowe, Keene
We brought our 2021 Kia Soul to Kia Service department on
We brought our 2021 Kia Soul to Kia Service department on 9/6/24 after experiencing some serious problems with loud noises, stalling and losing oil. we were informed that the car would need a new engine, which was covered under warranty. Someone in the service department told us that "we got ourselves a lemon".However, there were no loners available, so we were forced to rent a car for $400.00 a week. Today, 9/17/24 we were informed that the new engine was approved and it would take 2 weeks to do the job. STILL. NO. LONERS !!!! So we are looking at about $1,500 for the rental due to the delays and apparent inefficiency. We were told we could, potentially, be partially reimbursed, but would not receive a check for up to six months. We are seniors living on social security, so this has been a major blow, because due to my husband's dialysis 3x a week, we cannot be without a car. Neither one of us has ever posted a review/complaint on line, but we could not let this go without notice. Walter and Hana Lowe, Keene
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Service nightmare...again!
Protracted service timeframes and lack of adequate attention to PPE and safety protocols to reduce transmission of the COVID-19 virus. Just when I thought that it couldn't be any worse than one of my earlier service appointments there!
Service nightmare...again!
Protracted service timeframes and lack of adequate attention to PPE and safety protocols to reduce transmission of the COVID-19 virus. Just when I thought that it couldn't be any worse than one of my earlier service appointments there!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
No answer on ANY of the phone numbers!
Went to the dealer. Spoke with Scott D. who gave me a card with 3 phone numbers. NONE of them answer and NONE of them took a voicemail.
No answer on ANY of the phone numbers!
Went to the dealer. Spoke with Scott D. who gave me a card with 3 phone numbers. NONE of them answer and NONE of them took a voicemail.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Slow service
Took over two weeks to get the car repaired had to fight to get a loaner only had car for 7 months needed new steering rack and wheel bearing was told before we bought it it had been gone thru if it was they missed a lot
Slow service
Took over two weeks to get the car repaired had to fight to get a loaner only had car for 7 months needed new steering rack and wheel bearing was told before we bought it it had been gone thru if it was they missed a lot
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
new Optima Hybrid
I leased a new Optima Hybrid, and the whole process couldn't have been easier and less pressured. Also, no dreaded pressure to buy add-ons such as extended warranty or special paint protection. Thanks for making the process easy.
new Optima Hybrid
I leased a new Optima Hybrid, and the whole process couldn't have been easier and less pressured. Also, no dreaded pressure to buy add-ons such as extended warranty or special paint protection. Thanks for making the process easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lease a sportage
I leased a Kia Sportage. Chris, Matt, Jennifer and Ethan were wonderful. They were all knowledgeable about the lease programs, knowledgeable about the vehicle and the transaction was done efficiently. I will definitely return to Fairfields!
Lease a sportage
I leased a Kia Sportage. Chris, Matt, Jennifer and Ethan were wonderful. They were all knowledgeable about the lease programs, knowledgeable about the vehicle and the transaction was done efficiently. I will definitely return to Fairfields!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I have no title my sales person was Ethan Clark
Facilities were very clean but very worn looking. Desk chairs were worn and ripped.
I have no title my sales person was Ethan Clark
Facilities were very clean but very worn looking. Desk chairs were worn and ripped.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Batman is the man
I went in to test drive a Kia and of all the dealerships my husband and I went to that day was the first to ask to take a copy of my license for a test drive. We met with Brian (Batman) and he was professional and very personable. He was not pushy at all and made us feel comfortable. It took us another month before we purchased but Brian was one of the only salesmen that we meet that we felt comfortable with. I would suggest anyone looking for a great buying experience to give Brian (Batman) a call. He listened to what I wanted and talked to me as an equal ( which I found very rare amongst other salesmen as a woman...most would talk to my husband like I wasn't standing there).
Batman is the man
I went in to test drive a Kia and of all the dealerships my husband and I went to that day was the first to ask to take a copy of my license for a test drive. We met with Brian (Batman) and he was professional and very personable. He was not pushy at all and made us feel comfortable. It took us another month before we purchased but Brian was one of the only salesmen that we meet that we felt comfortable with. I would suggest anyone looking for a great buying experience to give Brian (Batman) a call. He listened to what I wanted and talked to me as an equal ( which I found very rare amongst other salesmen as a woman...most would talk to my husband like I wasn't standing there).
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase