Skip to main content

Auffenberg Mazda

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (63 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm Closed
Sunday Closed Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (63 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

1st time Mazda buyer

this was my first experience with the Mazda dealership. My salesman Jon and the asst Mgr. Jason went above and beyond to get me the deal I wanted. I am extremely happy with my Mazda 3. Thanks Angela Spicuzza

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Very Satisfied

Dustin did an excellent job with the explanation of various aspects of the CX-5 that we were looking at. He was not pushy at all, but rather accommodating. I highly recommend your asking for him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Worst dealer ever

Hi, I bought 2015 Mazda Mazda3 from this dealer. Sticker price was $ 20,300 and I ended up paying $ 20,500. they even included $ 1250/- as rebate and don't know how the price raised to $ 21,550 by the time of billing. Worst dealer. Mark ( finance Manager) was fired and the dealer were not able to keep up their manger's promise. Sales person ( Silas Berger) was a new joinee and he does not have enough experience in dealing issues. It took 65 days for getting me a title and that too duplicate just because of their Finance Manager;s error ( Mark) Not: don't ever fall in this dealer's trap thanks Kumar

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

worst experience after buying the car from Auffenberg Mazda

Hi, I have bought a 2015 model car from Auffenberg Mazda. Silas Berger was the sales consultant. we explained him all our requirements and what needs to be done. He nodded his head for everything. After purchasing and paying the amount, now they totally ignore my problems .they do not even respond to my phone calls or emails. such a negligence no one can accept. Mark is the worst guy you will find there, He just says something for time being inorder to convince you at the sale and after that he never gets back on that. Definitely, I would not recommend anyone to this dealer in future thanks

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Friendly and knowledgeable staff

I had a very pleasant experience and would purchase from here again. Jon was so nice and worked hard to get me the best deal. Mike also was very nice and even went so far as to come out to show me he found a little more savings for me and redid the contract outside at the car as I was getting ready to drive off in my new vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Happy customer

I had the most wonderful experience and i felt like i was in great hands. I have since recommended all my friends and family visit this Auffenberg location

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Easy to deal with

Aggressive pricing. Willingness to find the car I wanted. Since I live almost 50 miles from dealer, they offered to deliver car. It arrived (on a flatbed trailer) in perfect condition. Couldn't have been an easier process. BTW, pricing was a few hundred less than USAA's negotiated price; well below MSRP and 'dealer invoice.'

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Super customer satisfaction!

Mazda in O'fallon, IL is my go to place when I have any questions about my car, which is a lot. They are always on top of things, very quick to get things finished and they actually listen to you instead of trying to talk over me like most places do. Dave is the service manager and I wanted to give him a shout out for being so very nice and always helpful. Everyone there is great! Mazda is the only place I trust the people to work on my RX8. Good job guys, thank you for being such a great business to come to!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Excellent Customer Service

The Mazda Service department is excellent. David Alvarez gives superior attention to detail and top notch customer service. Always willing to go the extra mile for his customers. I highly recommend Auffenburg Mazda!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

outstanding services!!

As always, I had a great experience at Mazda. We own 4 Mazda vehicles, and David Alvarez makes sure that every visit is a pleasant one. As a matter of fact, everyone from Dave to the person that brings my car back when it's finished makes me feel welcomed & satisfied to the fullest. Thank you always Dave for your fantastic customer service. Your group rocks!!!!!!!!!!?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No