Reviews
Swift, professional, friendly and thorough.
Swift, professional, friendly and thorough. I always leave the lot running smoothly. Always excellent service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the kind words! At Tony Serra Nissan, “swift, professional, friendly, and thorough” is exactly what we aim for—every visit. Glad to hear you and your vehicle leave the lot running smoothly every time. We’ll be ready with excellent service whenever you roll back in.
I was very satisfied overall.
I was very satisfied overall. However, there were a few things that didn't go the i would have liked. I had to drive back to Cullman from Athens to sign a single paper due a problem on your end. There is a hand size smudge in the paint that looks like it could rubbed or buffed out but you refused to do that after I found post sale. You only gave me one key and you have taken your time providing a second.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your honest feedback—we’re really glad to hear you were overall satisfied, but we completely understand the frustration with the follow-up details. We regret the inconvenience of having to return from Athens due to our paperwork error—that shouldn’t have happened. As for the smudge and key, we hear you. While some post-sale items fall outside our standard policy, we could’ve communicated better and moved faster on the second key, and we appreciate your patience. If there's anything still unresolved, our customer service ninja Maxine is available at (256) 676‑2435 and happy to assist. Thanks again for choosing Tony Serra Nissan in Cullman—we value your business and your time.
The best part of day, was our salesperson.
The best part of day, was our salesperson. Morgan was caring, understanding and patient. She made the sale for us,easy.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks, Thomas! Sounds like Morgan officially won “best part of the day”—we’ll let the rest of the team down easy. She’s known for making things simple without breaking a sweat (or letting anyone feel pressured). Appreciate you choosing Tony Serra Nissan in Cullman—next time, Morgan might have to sign autographs.
Fantastic experience i will go back for my next vehicle.
Fantastic experience i will go back for my next vehicle. This car was for my daughter going to college and they made it super easy and no pressure. Highly recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That’s what we love to hear! Making things easy and pressure-free is exactly the experience we aim for—especially when it’s a big moment like sending your daughter off to college (with a great car to go with her). Thanks for the kind words and the recommendation. We’ll be ready when it’s time for the next one—Tony Serra Nissan in Cullman doesn’t do “complicated.”
The routine service was quick and easy.
The routine service was quick and easy. The inspection report was quickly provided through email.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The people were really nice , and communicated with me
The people were really nice , and communicated with me about everything that was going on.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That’s how it should be—clear communication and genuinely nice people every step of the way. Glad our team at Tony Serra Nissan in Cullman delivered exactly that.
Great service!
Great service! They got me right in and were pretty quick! I’ll be bringing my truck to them whenever I need service. Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am very happy with the Titan I purchased.
I am very happy with the Titan I purchased. However, the help since the purchase has been lacking. I have trouble reaching the people I need to talk to. Word has been broken several times now. Not happy.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
They got my car in quickly without an appointment.
They got my car in quickly without an appointment. Contacted me to let me know what issues there was and promptly repaired my vehicle. Best ever
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I’ve bought vehicles with Nissan for the last 10 years.
I’ve bought vehicles with Nissan for the last 10 years. They’re always friendly and help me get the deal that fits my budget.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That’s awesome—and 10 years is no small milestone! Thank you for trusting Tony Serra Nissan in Cullman time and time again. We’re proud to keep earning your business with friendly service and deals that actually make sense for your budget. Here’s to many more years (and miles) ahead!