Reviews
Extremely rude, not customer friendly.
Extremely rude, not customer friendly. No respect for customer. Shady and unprofessional. Misleading and dishonest
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.
Had a recall repair done.
Had a recall repair done. They were friendly and had my car done in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Didn’t fix the tire that was leaking!
Didn’t fix the tire that was leaking! Did the wrong tire.. still got to get it fixed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.
We were walk in customers and was greeted immediately by
We were walk in customers and was greeted immediately by Mike Crider. Mike went over and above what was expected to ensure we had a pleasant buying experience. Mike saw that all our questions were answered and the end result was a purchase. Everyone we encountered presented professionalism. Brantley, the sales manager was very courteous and we were extremely pleased with his knowledge and willingness to see that the sale occurred. Thank you Serra Nissan for happy customers!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great experience, awesome customer service, and easy to
Great experience, awesome customer service, and easy to work with. My salesman Jeremy Cooper was amazing!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you again for taking the time to let us know how we did. We hope you have a great day!
I had appointment at 12:30 and it was 1:45 before my
I had appointment at 12:30 and it was 1:45 before my truck was finished. This was for oil change and tire rotation… too long of a wait. To have had an appointment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.
Well the service manager is the one who told me to bring
Well the service manager is the one who told me to bring it up to you and he just sat in his office and didn't say anything to me except when it was time to leave
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We apologize, but it is impossible to properly diagnose your vehicle when you have taken it somewhere to have the codes deleted before you brought it in to us.
John Wayne really listened to our situation and got us a
John Wayne really listened to our situation and got us a deal on a car that fit our budget
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you again for taking the time to let us know how we did. We hope you have a great day!
The staff is very nice, supportive, and welcoming.
The staff is very nice, supportive, and welcoming. Tony Serra Nissan has good deals as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Did my Oil change, tire rotation, and recall Very good
Did my Oil change, tire rotation, and recall Very good service. Was informed about my car needs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how we did. We hope you have a great day!