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Mercedes-Benz of Tyler

(264 reviews)
Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
2018 consumer dealer award
View 1 awards
2018 consumer dealer award

Reviews

(264 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Tyler from DealerRater.

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Kelley is your lady if you want the BEST experience!!

From the first time I walked into the dealership Kelley made my whole family feel welcome. When we went back she had the day off and Gregg helped us this day and he also didn't disappoint. They have gone above and beyond in every way to make this car buying expierience the best by far!! Not only did Kelley help in every way with the selling of the car but she has been on top of any request I have had since our purchase. We will for sure be return customers!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you so much! We are pleased to hear that Kelly and Greg were able to make your buying experience with our dealership enjoyable! Please do not hesitate to reach out to us with any questions that you might have. Thanks again for your business!

Absolutely Amazing!

Everyone there was so nice and helpful. Kelly Morgan is absolutely amazing. Also the manager of the Pre-Owned vehicles, Shaun, worked with me to get me in my car! The whole experience was great!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Kelly made your buying experience so enjoyable. Please do not hesitate to reach out to us with any questions that you might have. Thanks again for your business!

Best experience ever!

Best buying experience ever! Sean, Shatonia, and Lana were all great! If you're looking for a new or used car, try MB of Tyler! You will not be disappointed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Shatonia and the rest of our staff were able to make your buying process enjoyable. Please do not hesitate to reach out to us with any questions that you might have. We look forward to earning your business!

What an EASY an experience!

I have a very busy job and Ms. Sanders did an EXCELLENT JOB at researching what I needed ..all I had to do was tell her my preferences and she did the rest.....with a beautiful attitude....she is a true asset to your organization! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased that Shatonia was able to make your buying process enjoyable. If you have any questions, please don't hesitate to reach out to us. Thanks again for your business!

Bigger convertible.

It was easy to arrange the turn in of my leased SLK convertible for a C300. I loved the SLK but needed a less sporty car in keeping with my age. Michael McLaughlin was very accommodating. The service department, when needed will pick up my car in Nacogdoches, leave a loaner, then return mine. A definite selling point.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Michael made your buying experience enjoyable. Please do not hesitate to reach out to us with any questions that you might have. Thanks again for your business!

Mercedes Benz of Tyler is the best!!

I could not be happier with the CPO SLK 350 I purchased from Mercedes Benz of Tyler. Everyone was great and my buying experience was wonderful!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much Danielle! We are pleased that Michael and the rest of our staff made your buying experience a great one. Please do not hesitate to reach out to us with any questions that you might have. Thanks again for your business!

Great Car-Buying Experience

Michael made the "car buying experience" a rewarding one. He was friendly, informative and caring. He answered all questions and concerns and did a thorough job of demonstrating the features of the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Michael made your buying experience great. Please do not hesitate to reach out to us with any questions that you might have. Thanks again for your business!

the experience was the best. he delivered what he promised.

the best.we had the best experience with brandon stewary. very kind and courteous.we would recomend friend and family.we really enjoyed the experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Brandon was able to make your experience with our dealership enjoyable. Please do not hesitate to reach out to us with any questions that you might have. Thanks again!

Smooth & easy

Brandon was very knowledgeable and answered our questions. Was a pleasurable experience . I would definitely purchase another vehicle from Brandon. I love my G-Wagon !!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Brandon was able to make your experience enjoyable. Please do not hesitate to reach out to us with any questions that you have. Thanks again for your business!

Easy!

Very enjoyable, no pressure. Knowledgeable staff. The facility is inviting and comfortable. All questions were answered and many I didn't think of were addressed. Brandon was so personable and easy to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Brandon made your experience with our dealership so enjoyable. Please do not hesitate to reach out to us with any questions that you might have. Thanks again!