Checkered Flag Toyota

I asked if there was a specific vehicle in stock. I received multiple email responses with multiple contradictions. One email would tell me that there were three in stock. Then I would receive another email saying there are none in stock This went on numerous times. Poor communication!! I've already delete the emails so I'm not sure who I was speaking with.

Dealership is very accomodating and the staffs are nice too. I highly recommend this dealership. For me, the best place to get your Toyota vehicle.

Vehicle in for first 5K service, basically a tire rotation. Also wanted to get trunk kick release working. Initially told I would have to pay a $179 diagnostic fee. This on a car with 5K miles under warranty. Also mentioned that the remote start function rarely works. Told it might be a subscription service that had expired. Please get service writers who know what they are doing instead of irritating the customer. After answering survey about service, received a message thanking me for feedback. "... would like a chance to correct any issues. Please contact us at your earliest convenience." How about a name and phone number of who to contact?!

I have called my service advisor multiple times and asked for a call back. No response. This has happened several times. What prevents the courtesy of a return call? It is poor practice to ignore the requests of a customer to has spent over $50,000 for a new vehicle and cannot get the service advisor to respond. Terrible

The most unprofessional & deceiving car dealership I've ever encountered. I tried buying an almost new Genesis GV70 & they kept giving me higher prices than listed on Kelley's blue book. I took off work & was on my 10 hour drive to pick up car & called dealership. They then informed me something was wrong with almost new car & to wait. I had to call them again to find out there was an "issue" & they had to replace parts etc. I asked for a refund & it's been 5 days & no refund. The car is now back on website discounted again with no explanation of issues. Buyer Beware.

I would like to compliment Rene Palonca for his professional courtesy and care shown to me these past 2 days while they worked on a leak to my power steering line. Rene showed so much care and compassion, that it was over whelming. He came to the lounge and checked on me many times and then went over the cost estimate before they began the work. He was just awesome. He is the main reason I continue to use Checkered Flag to service my car. I also compliment Bryan Parks, Valet, for the care he showed to me when I first pulled into the garage. You all should be very proud of Rene and Bryan.

I had to write this review to let the Tidewater area know just how wonderful this dealership is....My sales person was PETER LEVITT and he was wonderful. I will tell all, if you want to buy a Toyota go see PETER!!!! He is very knowledgeable about all of the different models that Toyota offers, Camry, Tundra and especially new Toyota Crown. I purchased the new 2023 TOYOTA CROWN PLATINUM HYBRID/MAX, This vehicle is a BEAST!!!!! It has the power that will put you out front every time you so desire, 340 horse power along with the 400 lbs of torque, you can run like lightning down the interstate or the back country roads. This vehicle has everything that you want in a sedan. The 21 inch wheels provides you with height like an SUV, but, you still feel as though you are in a large luxury sedan. The leather interior, the panoramic view, the computerized dash board with the huge computer screen, the all wheel drive and the extensive power within this vehicle makes for an extraordinary ride. My actual description that I like to use is this: It's like riding in a cloud with atomic energy strapped to it.....THIS VEHICLE MEETS AND SURPASSES ALL OF MY EXPECTATIONS AND THE CARE GIVEN TO ME BY MY SALES ASSOCIATE PETER LEVITT WAS OVER THE TOP!!!!!!!!!!!

It is very sad when you have been a customer for 22 years and the dealership does you wrong. I needed a small thing done to my car as the TECH did not do it. I called the service ADVISOR, Erin Palmer 2x on March 16th and never returned my call. Then on Tuesday, I called one of her bosses, Paul Williams and he can not return my call. Now I see why she is unable and where learned that from. I went to another dealership and it took the Tech 30 seconds. He would not charge, so I gave him $20. Maybe it is time to look elsewher. So very disappointing with Checkered Flag Toyota.

We walked into the Toyota Checkered Flag in Virginia Beach and was greeted by our saleswoman Ms. Celia she was very professional and knowledgeable. We could tell that she had great customer service and was very pleasant to work with. She allowed us to test drive the vehicle on two occasions as we did not purchase the same day. On the 3rd day I decided to purchase she met me after taking care of a previous customer because I arrived unannounced. Our hats are off to Celia and the Checkered Flag staff for a job well done. We are very proud to be the owners of a brand new 2023 Toyota Tacoma 4x4, king cab,short bed and sports model. I don't like grey for my cars but the color was a grey metallic charcoal and it is now one of my favorite colors. Thank guys for all you do Virginia Beach Toyota Checkered Flag.

Sales person within 5 minutes of sitting in his office asked for dealerships markup. I am in market for 2023 Tundra. They would not even tell me exactly how much is the markup until I finalize the deal. They contacted me and now calling it “ Market Adjustment”. These guys are not honest, I can not do business with dishonest dealers.