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Attending Catholic High School for Boys and the University of Arkansas at Little Rock, his range of skills has been fine-tuned to provide the best experience you'll find anywhere. Using his years of industry knowledge and resources available to him, he's able to guide you to the right decision - whether that's with him or not! In his free time, he loves doing anything outdoors (as long as it involves his dog and his family) and volunteering at the local Humane Society. Come in and see him today and discover why so many people come to him time and time again!","emailTxt":"jcasey@mercedesoflittlerock.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/104d8d26885b.jpg","drDealerId":111035,"dealerEmpStartDtUtc":"1454284800","industryStartDtUtc":"1433116800","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":438688,"firstName":"Allen","lastName":"Blair","titleText":"Service Advisor","emailTxt":"ablair@mercedesoflittlerock.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":14,"combinedEmpReviewCnt":62,"imageUrl":"https://cdn-user.dealerrater.com/images/e387bbf13b8c.jpg","drDealerId":111035,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":438684,"firstName":"Steve","lastName":"Roscoe","titleText":"General Sales 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Mercedes-Benz of Little Rock

Rectangle 48
Sales
Service Closed

Mercedes-Benz of Little Rock Hours

Sales

Monday

8:30 AM - 7:00 PM

Tuesday

8:30 AM - 7:00 PM

Wednesday

8:30 AM - 7:00 PM

Thursday

8:30 AM - 7:00 PM

Friday

8:30 AM - 7:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:30 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2014

Mercedes-Benz of Little Rock is Central Arkansas' only Factory Authorized Mercedes-Benz dealer and service facility. Wit

...

h over forty years of providing the best in luxury automobiles, we provide our customers with the ultimate luxury car experience.

"#DriveYourDream"

Service

Car Wash

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
313 lifetime reviews. Includes reviews of Mercedes-Benz of Little Rock from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 11, 2018

    Chris did an excellent job and was. Very professional at all times. Highly recommend!! I would consider this to be the very best service center I have... visited.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Carey Gavito

    Finance Director

    (4.9) 54 reviews

    Joseph Casey

    Sales Consultant/Finance Manager

    (5.0) 13 reviews

    Steve Roscoe

    General Sales Manager

    (4.8) 37 reviews

    David Wheeler

    Sales Manager

    (4.8) 26 reviews

    Kevin Wilson

    General Manager

    (4.8) 18 reviews

  • 5.0 out of 5
    October 11, 2018

    I was very impressed with the timelessness of the service performed as well as the people person skills Mr. Stephen Robinson exemplified. He was very... knowledgeable and informative in explaining all areas checked on my vehicle.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • October 13, 2015

    I did something I thought I'd never do. I purchased a used car online from Barret McAlister's Little Rock dealership, and had it shipped to my home in... Minneapolis, Minnesota. Barrett was terrific, and he made it easy. He was attentive to details, accessible, friendly and prompt (including evenings, when the dealership was closed). Since I wasn't physically at the dealership, I had to rely on Barrett's thorough and careful assessment of the car and his honesty. He kindly and carefully explored all areas of the car, set us up on Skype video (to visually review the car, inch-by-inch), and showed me all of the imperfections (very few) and features of this used car. I would recommend Barrett and the dealership to anyone. Barrett did what he said he would do, in terms of shipping me papers to sign, and getting the car to me on time and in good condition. Plus, I purchased the car for a very good price. Thank you, Barrett McAlister. Nice work.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks John! Our only regret is that we did not get to meet you face to face, so we will have to make sure that we Skype soon! Welcome Home from all o...f us here at Mercedes-Benz of Little Rock!

  • 5.0 out of 5
    October 11, 2018

    Excellent service from our first interaction. David Wheeler and Matt Martindill answered all our questions from first visit through purchase. They offered... further visit to go over any questions post-purchase.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Matt Martindill

    Sales

    (5.0) 19 reviews

    David Wheeler

    Sales Manager

    (4.8) 26 reviews

  • 5.0 out of 5
    October 11, 2018

    Kym Phillips is the perfect example of a caring service representative...she ensured that my needs were met and my vehicle was repaired ... she dealt... with the warranty company daily until the approval was granted.. she encouraged me to not stress... thanks again Kym

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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kym Phillips

    Service Advisor

    (4.7) 86 reviews

  • 4.8 out of 5
    October 10, 2018

    Very professional and friendly. Got me back there and out in a jiffy.. Allen explain to me what exactly they were going to do and the amount of time it... should take. Thanks.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Allen Blair

    Service Advisor

    (4.8) 62 reviews

  • 5.0 out of 5
    October 10, 2018

    Excellence demonstrated, from ensuring the loaner was ready to cleaning our car up after servicing. Add to that the customer focus of Kym Phillips and... if great customer service is the goal, mission accomplished!

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kym Phillips

    Service Advisor

    (4.7) 86 reviews

  • 5.0 out of 5
    October 10, 2018

    Prompt service, easy to work with. Staff is very friendly and the work was done on times I received constant updates on the status of my vehicle.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kym Phillips

    Service Advisor

    (4.7) 86 reviews

  • 4.8 out of 5
    October 10, 2018

    We ordered a new 2019 SLC. It took 6 months for them to complete it. The sales manager kept us informed every step of the way. We were very happy with... the finished product. Rosco the sales manager and Francesco were great to work with. We were in and out of the dealership in least than an hour. No pushy up sale and no pressure to buy. The finance manger had all the paperwork ready to go.

    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Carey Gavito

    Finance Director

    (4.9) 54 reviews

    Francesco Havas

    Sales

    (5.0) 36 reviews

    Steve Roscoe

    General Sales Manager

    (4.8) 37 reviews

  • 3.8 out of 5
    October 10, 2018

    The service rep. Stephen was very nice and kept me informed of the updates and additional issues they discovered as they completed my service. The use... of a courtesy car was very appreciated as well. One of the items they recommended was to replace the rear brakes for $220.00 but it turns out it???s actually $370.00 plus tax and then they only changed the pads, the rotors were quite rough and should have been turned as they will wear the new pads faster in their current condition. I can only compare it to my 14 Silverado HD full synthetic oil change and service with 22 point inspection and a rear brake job with lifetime warranty runs about $269.00 plus tax and Mercedes was $1143.00. Of course I expect to pay more it is a Mercedes, but I would also expect only the best service.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
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