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Reviews

Average Ratings

4.8
18 lifetime reviews.
  • Unique Situation -- Made Easy

    I did something I thought I'd never do. I purchased a used car online from Barret McAlister's Little Rock dealership, and had it shipped to my ho...

    Dealer Response

    Thanks John! Our only regret is that we did not get to meet you face to face, so we will have to make sure that we Skype soon! Welcome Home from a...


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    I did something I thought I'd never do. I purchased a used car online from Barret McAlister's Little Rock dealership, and had it shipped to my home in Minneapolis, Minnesota. Barrett was terrific, and he made it easy. He was attentive to details, accessible, friendly and prompt (including evenings, when the dealership was closed). Since I wasn't physically at the dealership, I had to rely on Barrett's thorough and careful assessment of the car and his honesty. He kindly and carefully explored all areas of the car, set us up on Skype video (to visually review the car, inch-by-inch), and showed me all of the imperfections (very few) and features of this used car. I would recommend Barrett and the dealership to anyone. Barrett did what he said he would do, in terms of shipping me papers to sign, and getting the car to me on time and in good condition. Plus, I purchased the car for a very good price. Thank you, Barrett McAlister. Nice work.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks John! Our only regret is that we did not get to meet you face to face, so we will have to make sure that we Skype soon! Welcome Home from all of us here at Mercedes-Benz of Little Rock!


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  • Low pressure is the way buy a car

    It was very easy and stress free working with Barrett and his low pressure approach. This is one of my most enjoyable car buying experience as ...


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    It was very easy and stress free working with Barrett and his low pressure approach. This is one of my most enjoyable car buying experience as I was allowed the space to make my decision without being pushed.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Improperly installed brakes

    Recently purchased 2011 Ford Expedition at Mercedes Benz of Little Rock. The dealership installed new rotors and brake pads at the time of purch...


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    Recently purchased 2011 Ford Expedition at Mercedes Benz of Little Rock. The dealership installed new rotors and brake pads at the time of purchase. During a recent oil change at a Ford Dealership I found out that after 5 months the rotors were damaged and pads were worn out. The Ford Dealership stated on the work order that pads were improperly installed causing damage to pads and rotor. Upon taking the work order to Mercedes and trying to get this issue corrected, they said the pads were installed correctly and that one of the calipher's were seized up. I then took the car back to the Ford Dealership to get fixed and Ford said the calipher's were not seized up and replaced the pads and turned the rotors which cost me about $185.00. Went back to Mercedes to discuss once again with the service personnel, which finally admitted after much discussion and examination of the pads that YES the pads were installed incorrectly. However, they said the poor installation had nothing to do with the damage. It is difficult to believe that when brake pads are engineered to go on a certain way and they are not installed properly that damage to the pads and rotors could not happen. The service technician refused to take ownership of the consequences of their mistake and ended our conversation by saying "you bought a Ford at a Mercedes Benz Dealership". I am not sure if he was saying that I should not have bought the Ford at a Mercedes Benz Dealership or I should not have had it fixed at a Mercedes Benz Dealership. Either way, I had a very bad experience with their service department and will not take any vehicle to be fixed to the Mercedes Benz of Little Rock.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Purchased Ford Expedition from Mercedes Benz of LR

    I purchased a 2011 Ford Expedition that was recently traded into the Mercedes Benz dealership in Little Rock, AR. The salesman Fran was very upfr...


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    I purchased a 2011 Ford Expedition that was recently traded into the Mercedes Benz dealership in Little Rock, AR. The salesman Fran was very upfront with any issues this car had and he went out of his way to make everything right on this car even after the sale was finalized. I would do business with this salesman and dealership again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Professional!

    Searching for a used vehicle, Barret was very helpful and prompt with returning emails, texts and calls. Although I didn't end up purchasing vehic...


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    Searching for a used vehicle, Barret was very helpful and prompt with returning emails, texts and calls. Although I didn't end up purchasing vehicle from them, I will definitely keep them in mind on my next go round! thanks Barret

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service!

    The entire experience was fast and easy! Barrett in the e-commerce division provided excellent service.

    Dealer Response

    Lonnie, we know the drive from Jackson was a long one and appreciate the fact that you and your wife made it, especially with the hours your wife ...


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    The entire experience was fast and easy! Barrett in the e-commerce division provided excellent service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lonnie, we know the drive from Jackson was a long one and appreciate the fact that you and your wife made it, especially with the hours your wife works as a nurse. We haop that she got all the rest she needed on the trip over here. It was a quick visit, but it sure was good! From all of us here at Mercedes-Benz of Little Rock, Welcome Home!


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  • Great service.

    Barrett Mcallister was honest and provided great service. I would do business w/him again.

    Dealer Response

    Thank you so much for making the drive to Little Rock from Memphis. We think that you are going to love your new car fro many years to come and we...


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    Barrett Mcallister was honest and provided great service. I would do business w/him again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for making the drive to Little Rock from Memphis. We think that you are going to love your new car fro many years to come and we look forward to seeing you the next time you are in town!


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  • Great service.

    Barrett Mcallister was honest and provided great service. I would do business w/him again.

    Dealer Response

    Thank you so much for making the drive to Little Rock from Memphis. We think that you are going to love your new car fro many years to come and we...


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    Barrett Mcallister was honest and provided great service. I would do business w/him again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for making the drive to Little Rock from Memphis. We think that you are going to love your new car fro many years to come and we look forward to seeing you the next time you are in town!


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  • Amazing Service, Amazing Deal, Amazing Experience

    We searched cars.com and other online sites trying to find the perfect vehicle for us. We found one at another dealership and one at Mercedes-Benz...

    Dealer Response

    Steven and Katie, we are so grateful that you were willing to make the drive to see us to pick up your new car. I assure you that Miss Ava was the...


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    We searched cars.com and other online sites trying to find the perfect vehicle for us. We found one at another dealership and one at Mercedes-Benz LR. After reviewing the deals from both dealerships it was quickly clear that Mercedes-Benz LR was giving us the best deal. We agreed on a price before deciding toDribe to LR from 3 hrs away. Once onsite we were treated like royalty by Barrett and the sales team. The vehicle was pulled up out front and ready for us to inspect. Everyone at Mercedes-Benz was completely honest even pointing out minor scratches on this used vehicle. They buying experience was actually an enjoyable experience. We will definitely be looking for Barrett and the Mercedes-Benz team when it comes time for our next purchase!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Steven and Katie, we are so grateful that you were willing to make the drive to see us to pick up your new car. I assure you that Miss Ava was the highlight of our week! If there is anything that you need in the future, please do not hesitate to let us know. From all of us here at Mercedes-Benz of Little Rock, Welcome Home :-)


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  • Service, not selling

    I don't know about you, but I would rather have a root canal than go car shopping! But our visit to Mercedes-Benz of Little Rock changed that. We...

    Dealer Response

    Nicole, It is always a breath of fresh air to hear that we able to be of service to you and that your experience was a positive one. We look forwa...


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    I don't know about you, but I would rather have a root canal than go car shopping! But our visit to Mercedes-Benz of Little Rock changed that. We made an inquiry online and were contacted promptly (the other two dealers that I made inquiries to never responded) and in a manner which was most surprising. They were not trying to sell, but inquiring as to how they could serve. That was the attitude throughout our entire experience. From the car being pulled up front and cooled off, the presentation of numbers and and the adjustments made to them, to the paperwork in the finance office, first class customer service was not just something we hoped for, but something we experienced.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Nicole, It is always a breath of fresh air to hear that we able to be of service to you and that your experience was a positive one. We look forward to seeing you and your family many times over the coming years. From all of us here at Mercedes-Benz of Little Rock, Welcome Home!


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