Subaru of Little Rock

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
92 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 11, 2020

    Excellent, personal service! James Brumfield was our salesmen and he was informative, courteous, attentive and hilarious! Great buying experience. Highly... recommend.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Donny, thank you so much for your feedback! James will be very happy to hear about your kind words and high star rating! Thanks again for the recom...mendation, and have an amazing day!

  • 5.0 out of 5
    May 4, 2020

    The Subaru Service Dept went over and above for my visit.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a ca...ll or stop by. Have an awesome day!

  • 5.0 out of 5
    April 13, 2020

    Great staff answered all questions and very Comfortable working with them

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Bernard, we really appreciate your great feedback! Thank you so much for choosing Subaru of Little Rock as your first choice for service!

  • 4.0 out of 5
    April 13, 2020

    It was a service fee, oil change, tire rotation. I was greeted and asked the reason for my visit immediately. I don't like driving in and everyone ignores... you. Like everyone is waiting on someone else to step up first.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Robert, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do... for you.

  • 5.0 out of 5
    April 7, 2020

    I may not want another Subaru when it comes time to get a new vehicle but I will buy one anyway from Subaru of Little Rock because the service is so stellar... and very reasonably priced for any type of service. That's what will keep me in a Subaru for the foreseeable future.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Jason, we strive for a high level of customer satisfaction in all aspects of our dealership. We want all our customers to feel this way when leaving o...ur dealership!

  • 5.0 out of 5
    April 6, 2020

    No call back from initial visit, however when I returned sales were attentive. Facilities were clean and comfortable.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

  • 1.0 out of 5
    March 30, 2020

    I recently sent an email in hopes of purchasing a car in their inventory online. The response from the internet sales manager Chris Ferguson was both condescending... and insulting. I keep giving this dealership a chance, but will be buying another Subaru from someplace else.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach ...out to Cecil Turner at cecil@subaruoflr.com so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

  • 5.0 out of 5
    March 26, 2020

    My experience has been awesome. The buying process, servicing, and all interactions have been very pleasant.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 23, 2020

    I have purchased three automobiles from Subaru of Little Rock. I use the dealership for maintenance and service of all three vehicles. All of my experiences... with the Service Department have been excellent. The work is done promptly and thoroughly. The personnel have that ?can do? attitude.: they are always willing to help. The dealership expanded the area of their Service Department to keep up with demand. I recently had an emergency (a flat tire on the highway with no wheel lock key in the car). I had my car towed to the dealership. The dealership quickly changed my tire and I was able to continue on my trip to Texas. I

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Jaybird, we're happy you found our staff to be so supportive during your experience. Your satisfaction is our top priority. We want all our custome...rs to feel this way when leaving our dealership! We hope to be of service to you again! Take care!

  • 5.0 out of 5
    March 16, 2020

    They handled it all, work was fast and no charge to me

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you so much for the 5-stars! It's great to see that everything was completed promptly and to your satisfaction. If you have any further q...uestions, please don't hesitate to reach out. Take care.

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