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Mercedes-Benz of Akron

(123 reviews)
Visit Mercedes-Benz of Akron
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 3:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed

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New (330) 752-0944 (330) 752-0944
Used (330) 752-0971 (330) 752-0971
Service (330) 752-0874 (330) 752-0874

Inventory

See all 200 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2015.
Thank you for visiting Mercedes-Benz of Akron. Feel free to research our inventory of beautiful Mercedes-Benz vehicles or contact our brand-new service department. We also welcome you to stop in and visit our new state-of-the-art showroom. It has been built from the ground up to best serve you our customer. Please contact us at any time to discuss how we may best serve your Mercedes-Benz needs or desires.

Service center

Phone number (330) 752-0874

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–5:30pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(123 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Akron from DealerRater.

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Dealership service is non-existent.

Dealership service is non-existent. You make an appointment 4 weeks ahead of the scheduled service date., take the car in, vehicle sits all day Saturday and Monday without being touched or moved. Call 11:30 AM Monday, leave message requesting a call back, at 4:00 PM no call back! Positively low class ignorant people. I wouldn’t take a Yugo to these clowns. It was unbelievable that the nasty cocky service woman was surprised when I requested my automobile to be brought around by 5:30PM for pickup. I didn’t purchase a new Mercedes for it to sit at a dealership until they feel like performing any Service. Since my vehicle appointment was made so early, my automobile should have been the first in the service bay Monday morning. This is the second Mercedes dealership I have been treated like dirt. Don’t waste your time calling Mercedes Benz customer care, they are useless! Just a little nicer when blowing smoke in your face. I should’ve stayed with Cadillac.

Dealership service is non-existent.

Dealership service is non-existent. You make an appointment 4 weeks ahead of the scheduled service date., take the car in, vehicle sits all day Saturday and Monday without being touched or moved. Call 11:30 AM Monday, leave message requesting a call back, at 4:00 PM no call back! Positively low class ignorant people. I wouldn’t take a Yugo to these clowns. It was unbelievable that the nasty cocky service woman was surprised when I requested my automobile to be brought around by 5:30PM for pickup. I didn’t purchase a new Mercedes for it to sit at a dealership until they feel like performing any Service. Since my vehicle appointment was made so early, my automobile should have been the first in the service bay Monday morning. This is the second Mercedes dealership I have been treated like dirt. Don’t waste your time calling Mercedes Benz customer care, they are useless! Just a little nicer when blowing smoke in your face. I should’ve stayed with Cadillac.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your feedback. We are sorry that your experience at Mercedes-Benz of Akron did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Consumer response

No one has called as yet. Reply was nothing more than lip service from classless ignorant people. The most valuable commodity in life is time and they will never have the opportunity to waste more of mine. I have experienced service at three Mercedes Benz dealerships and two of the three were extremely poor with this being the second of the bad. Extremely pitiful for a brand that claims to pride itself on customer service. Customer service is nonexistent and Mercedes Benz does not care about their customers once they have your money.

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They were responsive, but I’m still shopping and

They were responsive, but I’m still shopping and considering other options and finance options.

They were responsive, but I’m still shopping and

They were responsive, but I’m still shopping and considering other options and finance options.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

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Derek Stone, Sales Consultant, went above and beyond to

Derek Stone, Sales Consultant, went above and beyond to find the best deal with our trade and finance solution. Very happy with the dealership and the purchase of a used GLE350 in perfect condition. Without a doubt, Derek Stone is the person to go to for a car deal!

Derek Stone, Sales Consultant, went above and beyond to

Derek Stone, Sales Consultant, went above and beyond to find the best deal with our trade and finance solution. Very happy with the dealership and the purchase of a used GLE350 in perfect condition. Without a doubt, Derek Stone is the person to go to for a car deal!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Boris, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Akron. Please let us know if there is anything else we can do for you; we are more than happy to help!

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Derek Stone, Sales Consultant, went above and beyond to

Derek Stone, Sales Consultant, went above and beyond to find the best deal with our trade and finance solution. Very happy with the dealership and the purchase of a used GLE350 in perfect condition. Without a doubt, Derek Stone is the person to go to for a car deal!

Derek Stone, Sales Consultant, went above and beyond to

Derek Stone, Sales Consultant, went above and beyond to find the best deal with our trade and finance solution. Very happy with the dealership and the purchase of a used GLE350 in perfect condition. Without a doubt, Derek Stone is the person to go to for a car deal!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Boris, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Akron! We are always more than happy to assist you if anything else comes up. Take care!

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Derek Stone made the purchasing experience unlike the

Derek Stone made the purchasing experience unlike the typical characterization of car salespersons. Speaking the truth regarding the utility of the options availabe and practicing the art of listening were two traits of salesmanship that were the keys to the sale.

Derek Stone made the purchasing experience unlike the

Derek Stone made the purchasing experience unlike the typical characterization of car salespersons. Speaking the truth regarding the utility of the options availabe and practicing the art of listening were two traits of salesmanship that were the keys to the sale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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Everything part of the car buying process was great.

Everything part of the car buying process was great. Just wished they would be open an hour later since it’s almost summer and that would help customers get there after finishing work.

Everything part of the car buying process was great.

Everything part of the car buying process was great. Just wished they would be open an hour later since it’s almost summer and that would help customers get there after finishing work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

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Great atmosphere and customer service.

Great atmosphere and customer service. They go above and beyond. Never feel rushed. Informative. Will continue to work with D Stone and this dealership in years to come.

Great atmosphere and customer service.

Great atmosphere and customer service. They go above and beyond. Never feel rushed. Informative. Will continue to work with D Stone and this dealership in years to come.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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My buying experience at this dealership, especially with

My buying experience at this dealership, especially with Derek Stone was second to none. Excellent communication & honesty. I will be back.

My buying experience at this dealership, especially with

My buying experience at this dealership, especially with Derek Stone was second to none. Excellent communication & honesty. I will be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Drender, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Akron. Please let us know if there is anything else we can do for you; we are more than happy to help!

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Our experience at Mercedes-Benz of Akron was fantastic.

Our experience at Mercedes-Benz of Akron was fantastic. All of the people we met with are True professionals even the owner came over to make sure that we were completely satisfied

Our experience at Mercedes-Benz of Akron was fantastic.

Our experience at Mercedes-Benz of Akron was fantastic. All of the people we met with are True professionals even the owner came over to make sure that we were completely satisfied

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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Sales executive Adam was top notch helpful.

Sales executive Adam was top notch helpful. Very Smooth buying process. In and out under an hour. Adam explained all features of vehicle. He is very knowledgeable

Sales executive Adam was top notch helpful.

Sales executive Adam was top notch helpful. Very Smooth buying process. In and out under an hour. Adam explained all features of vehicle. He is very knowledgeable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Akron. We are always more than happy to assist you if anything else comes up. Take care!

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