Reviews
Dealership service is non-existent.
Dealership service is non-existent. You make an appointment 4 weeks ahead of the scheduled service date., take the car in, vehicle sits all day Saturday and Monday without being touched or moved. Call 11:30 AM Monday, leave message requesting a call back, at 4:00 PM no call back! Positively low class ignorant people. I wouldn’t take a Yugo to these clowns. It was unbelievable that the nasty cocky service woman was surprised when I requested my automobile to be brought around by 5:30PM for pickup. I didn’t purchase a new Mercedes for it to sit at a dealership until they feel like performing any Service. Since my vehicle appointment was made so early, my automobile should have been the first in the service bay Monday morning. This is the second Mercedes dealership I have been treated like dirt. Don’t waste your time calling Mercedes Benz customer care, they are useless! Just a little nicer when blowing smoke in your face. I should’ve stayed with Cadillac.
Dealership service is non-existent.
Dealership service is non-existent. You make an appointment 4 weeks ahead of the scheduled service date., take the car in, vehicle sits all day Saturday and Monday without being touched or moved. Call 11:30 AM Monday, leave message requesting a call back, at 4:00 PM no call back! Positively low class ignorant people. I wouldn’t take a Yugo to these clowns. It was unbelievable that the nasty cocky service woman was surprised when I requested my automobile to be brought around by 5:30PM for pickup. I didn’t purchase a new Mercedes for it to sit at a dealership until they feel like performing any Service. Since my vehicle appointment was made so early, my automobile should have been the first in the service bay Monday morning. This is the second Mercedes dealership I have been treated like dirt. Don’t waste your time calling Mercedes Benz customer care, they are useless! Just a little nicer when blowing smoke in your face. I should’ve stayed with Cadillac.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, thank you for your feedback. We are sorry that your experience at Mercedes-Benz of Akron did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
No one has called as yet. Reply was nothing more than lip service from classless ignorant people. The most valuable commodity in life is time and they will never have the opportunity to waste more of mine. I have experienced service at three Mercedes Benz dealerships and two of the three were extremely poor with this being the second of the bad. Extremely pitiful for a brand that claims to pride itself on customer service. Customer service is nonexistent and Mercedes Benz does not care about their customers once they have your money.
They were responsive, but I’m still shopping and
They were responsive, but I’m still shopping and considering other options and finance options.
They were responsive, but I’m still shopping and
They were responsive, but I’m still shopping and considering other options and finance options.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Derek Stone, Sales Consultant, went above and beyond to
Derek Stone, Sales Consultant, went above and beyond to find the best deal with our trade and finance solution. Very happy with the dealership and the purchase of a used GLE350 in perfect condition. Without a doubt, Derek Stone is the person to go to for a car deal!
Derek Stone, Sales Consultant, went above and beyond to
Derek Stone, Sales Consultant, went above and beyond to find the best deal with our trade and finance solution. Very happy with the dealership and the purchase of a used GLE350 in perfect condition. Without a doubt, Derek Stone is the person to go to for a car deal!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Boris, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Akron. Please let us know if there is anything else we can do for you; we are more than happy to help!
Derek Stone, Sales Consultant, went above and beyond to
Derek Stone, Sales Consultant, went above and beyond to find the best deal with our trade and finance solution. Very happy with the dealership and the purchase of a used GLE350 in perfect condition. Without a doubt, Derek Stone is the person to go to for a car deal!
Derek Stone, Sales Consultant, went above and beyond to
Derek Stone, Sales Consultant, went above and beyond to find the best deal with our trade and finance solution. Very happy with the dealership and the purchase of a used GLE350 in perfect condition. Without a doubt, Derek Stone is the person to go to for a car deal!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Boris, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Akron! We are always more than happy to assist you if anything else comes up. Take care!
Derek Stone made the purchasing experience unlike the
Derek Stone made the purchasing experience unlike the typical characterization of car salespersons. Speaking the truth regarding the utility of the options availabe and practicing the art of listening were two traits of salesmanship that were the keys to the sale.
Derek Stone made the purchasing experience unlike the
Derek Stone made the purchasing experience unlike the typical characterization of car salespersons. Speaking the truth regarding the utility of the options availabe and practicing the art of listening were two traits of salesmanship that were the keys to the sale.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Everything part of the car buying process was great.
Everything part of the car buying process was great. Just wished they would be open an hour later since it’s almost summer and that would help customers get there after finishing work.
Everything part of the car buying process was great.
Everything part of the car buying process was great. Just wished they would be open an hour later since it’s almost summer and that would help customers get there after finishing work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Great atmosphere and customer service.
Great atmosphere and customer service. They go above and beyond. Never feel rushed. Informative. Will continue to work with D Stone and this dealership in years to come.
Great atmosphere and customer service.
Great atmosphere and customer service. They go above and beyond. Never feel rushed. Informative. Will continue to work with D Stone and this dealership in years to come.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
My buying experience at this dealership, especially with
My buying experience at this dealership, especially with Derek Stone was second to none. Excellent communication & honesty. I will be back.
My buying experience at this dealership, especially with
My buying experience at this dealership, especially with Derek Stone was second to none. Excellent communication & honesty. I will be back.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Drender, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Akron. Please let us know if there is anything else we can do for you; we are more than happy to help!
Our experience at Mercedes-Benz of Akron was fantastic.
Our experience at Mercedes-Benz of Akron was fantastic. All of the people we met with are True professionals even the owner came over to make sure that we were completely satisfied
Our experience at Mercedes-Benz of Akron was fantastic.
Our experience at Mercedes-Benz of Akron was fantastic. All of the people we met with are True professionals even the owner came over to make sure that we were completely satisfied
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Sales executive Adam was top notch helpful.
Sales executive Adam was top notch helpful. Very Smooth buying process. In and out under an hour. Adam explained all features of vehicle. He is very knowledgeable
Sales executive Adam was top notch helpful.
Sales executive Adam was top notch helpful. Very Smooth buying process. In and out under an hour. Adam explained all features of vehicle. He is very knowledgeable
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Akron. We are always more than happy to assist you if anything else comes up. Take care!