Mercedes-Benz of Akron

Bad customer service. Please do yourself a favor and go shop anywhere else, unless you want to be mistreated. They are not responsable, poor communication,... and they treat you as if you are just a joke... To add don't text them, they ask you to text in order to mock you specially Nathan Beaver.

I traded in my GLA lease for a GLC last week. Salvatore was my Sales Consultant and he was AMAZING. Super responsive and helpful. I basically purchased... the car online and he texted me photos and personally made sure my floor mats and audio cords, etc. we're in the vehicle at delivery. He followed up to make sure I didn't have any questions - and just to make sure that I'm loving my car! Go to MB of Akron and ask for Salvatore!

Contacted by sales rep soon after Internet request. Proceeded with location of unit, video by text, and quote. Received estimate of trade-in by text communication.... Scheduled pickup time for delivery. Greeted by sales consultant who handled the transaction professionally. Lease completed at agreed upon quote. Wife and I are pleased with our Akron Mercedes-Benz experience.

I see the negative reviews, but perhaps the new management has done wonders for this place. I inquired about purchasing via email and did the transaction... remotely. Car was ordered, ceramic coated, and on schedule. Great communication the whole way through and everyone at the dealership was very nice and helpful. Kudos to Bonnie Kanor for starting the process and Jayda Nagy for seeing us through with the sale. A great car buying experience - nice to know you can trust this dealer when traveling out of state to pick up a car that was ordered. Thanks again!

The worst customer service ever . i got called for recall service . I went first time , then after 30 min they told me the repair piece is not available... , so I left !!! Next time they called me , and I scheduled my car pick up between 8-9 am !!! I waited till 10 no nobody showed up . Around 1040 , I called them to check ,they connect me to the driver that was lost in Cleveland downtown, and he doesn't have GPS and he doesn't know how to use google maps , waze , or apple map !!!! I tried to help him to find my place,but he was lost. I called the manager to complain .. I left two messages ... did he even call back ??? U got the answers ... No Such a bad service .. and I will re consider all my future car shopping ... well ,this how u lose customers .

Nathan was a pleasure to work with and made the transaction very easy. The negotiation process was concise and pleasant. Nathan was responsive and I would... definitely purchase another vehicle from Akron Mercedes Benz!

Great staff and buying experience. Just picked up a new C3004M. We thought we were going to have to order a 2018 model after searching without luck for... a fully loaded model. MBofA was able to locate and secure a vehicle and get it to us in a week

Great staff and buying experience. Just picked up a new C3004M. We thought we were going to have to order a 2018 model after searching without luck for... a fully loaded model. MBofA was able to locate and secure a vehicle and get it to us in a week

I had a great experience in securing a 2017 E300. I felt appreciated from beginning to end in the process. There was no pressure to purchase anything... extra. I plan to continue with Mercedes-Benz of Akron going forward. Gregg and Melanie were terrific.

I had a great experience in securing a 2017 E300. I felt appreciated from beginning to end in the process. There was no pressure to purchase anything... extra. I plan to continue with Mercedes-Benz of Akron going forward. Gregg and Melanie were terrific.