Rairdon's Alfa Romeo Maserati and Fiat of Kirkland

Steve is an excellent communicator and technician. He searches for the best solution to the current problem with my Fiat 124 and always keep me updated by phone of any delays that might come up. I can always count on him for the best service.

Great experience with Frank and Aron. Long distance transaction since I am over 3000 miles away! They were professional with the long distance sale. Nothing bad to say. I am very satisfied. Kevin W.

Had the service department do a pre-purchase inspection on a used Maserati GT I ended up buying and I could not be more thrilled with their work. John Holloway, in particular, spent nearly an hour on the phone with me, going over every detail of the inspection. He took his time to explain everything, answered every one of my questions, and left me with a number of good tips to keep it in good shape after purchase. It's unfortunate that I'm not local to the area, because I wouldn't hesitate to bring it back for service - the staff there really know their away around a Granturismo. John and his team are excellent ambassadors for the Maserati brand. Thanks again.

Friendly, prompt, and thorough experience by a fantastic service team! They made getting my damaged tire replaced easy peasy. Special thanks to Steven and Nazarene!

Good communication and timely service. Showed me parts that needed to be replaced. Profesional people.

Any dealer whose phone answering menu starts with “for unresolved issues, press 1”. Which then goes into a vicious circle - eventually having to leave a message and not getting in touch with anyone - kinda sets an accurate tone of what it’s like dealing with them. After negotiating on a car from out of state - I agreed to their counter offer - then they backed out and raised price $1000. Then they did it a second time and eventually said they wouldn’t sell car to me because I said “bad things” after getting the run around on the price they gave me. Haha….. This experience is the poster child of unprofessionalism. They sell expensive cars and this is the treatment you may get. I have the entire discussion in a text thread and would love to share this with the owner - but assume he’ll never call me back either…… I mean, who cares about customer relations and ethics when you sell fancy, expensive cars, right!!?? Run from these clowns

My experience was great, since Steve did an amazing job. Rocky start but fabulous finish.

Right on time, car fixed as expected, great personnel, beautiful loaner car. 5 stars on all.

It was a long process in order for me to purchase my car because other factors. Aaron, Ian and Dennis were very patient and working with me. They ultimately worked out a very positive deal.

A little communication goes a long way...service advisors are overworked. Car went in for fairly minor warranty work - maybe 2 days of shop time. Ended up parked there for over 5 weeks. Part delays, wrong parts delivered - that happens, likely not their fault. However, unanswered calls and ignored emails isn't professional, so for weeks at a time I had no clue what the status was. Add some typical dealer shenanigans (keep in mind shop rate is $205/hr): - Advised new brake pads and brake fluid flush, except I flushed with new fluid < 24 hrs earlier...tech didn't use a brake fluid tester and just assumed. - Advised a cabin micro filter despite being changed 3k miles ago. - Advised new air filter despite aftermarket air intake. - Mount & balance some new tires, concurrent with TPMS system error. Error ended up being 1 dead sensor batt. Tech said they could swap the 1 extra sensor I had in for the bad one, except chose not to do so during the M&B process, instead creating a separate line-item charge, at $105 to do so. Effectively double-charging. - Excessive RR toe-in. As part of replacing pinion boot and inner tie rods under warranty an alignment was necessary. Alignment was performed (only for centering steering wheel & steering sensor), didn't adjust out-of-spec F camber or the RR toe-in, then asked $190 for the work. This is equiv. to Les Schwab (whom I used to work for) performing a full alignment (~$140 here), telling you it's out-of-spec (I had to ask them for the alignment spec sheet) and letting you go on your merry way. I didn't approve that work, so after some pushback the work was voided. During 2 prior visits > 5 yrs ago I had fantastic experiences, not so anymore and glad not to ever use them again. Advisors are doing their best given a mediocre situation, and the double-charging is common.