Rairdon's Alfa Romeo of Kirkland

Sold an older car. Quick, easy process. Francesco was friendly, helpful, while efficiently conducting our transaction.

Very thorough and responsive with repairs and advice. Takes time to review and analyse problems.

My personal experience with Rairdon's FIAT of Kirkland Service Department is mixed. The service advisors are very pleasant and professional; however, I have ceased patroning this particular department due to the incompetence, lack of ethics and essentially deceptive practices. A few examples: - Scheduling an appointment over the phone and then receiving a confirmation email/text with the wrong/date time has happened multiple times. - Fiat diagnosis of a check engine light was to have a part replaced to the tune of about $1200; however, when after a bit of personal research and pursuing a second opinion the result was the original part just needed to be cleaned (cost = $0). - We were told by a mechanic (non-Fiat) to check with FIAT regarding a service bulletin. When we called FIAT of Kirkland and asked about it the service advisor told us the service bulletin was for a software update and scheduled an appointment. Upon arrival at FIAT for the appointment we were then told the service bulletin did not apply to our vehicle. We reached out directly to Steven Erickson (General Manager) and John Holloway (Service Manager) with concerns there was no response. They simply do not care about their customers. Overall review of FIAT of Kirkland is extremely poor customer service - we will be taking our vehicle to a different dealership service department even though it means we have to drive further away. We will also NEVER purchase another FIAT simply because the entire experience with FIAT has been terrible.

Great experience, overall I'm very pleased that I stopped by because I left with a Maserati and it was a easy process... ect ect

Steve is an excellent communicator and technician. He searches for the best solution to the current problem with my Fiat 124 and always keep me updated by phone of any delays that might come up. I can always count on him for the best service.

Great experience with Frank and Aron. Long distance transaction since I am over 3000 miles away! They were professional with the long distance sale. Nothing bad to say. I am very satisfied. Kevin W.

Had the service department do a pre-purchase inspection on a used Maserati GT I ended up buying and I could not be more thrilled with their work. John Holloway, in particular, spent nearly an hour on the phone with me, going over every detail of the inspection. He took his time to explain everything, answered every one of my questions, and left me with a number of good tips to keep it in good shape after purchase. It's unfortunate that I'm not local to the area, because I wouldn't hesitate to bring it back for service - the staff there really know their away around a Granturismo. John and his team are excellent ambassadors for the Maserati brand. Thanks again.

Friendly, prompt, and thorough experience by a fantastic service team! They made getting my damaged tire replaced easy peasy. Special thanks to Steven and Nazarene!

Good communication and timely service. Showed me parts that needed to be replaced. Profesional people.

Any dealer whose phone answering menu starts with “for unresolved issues, press 1”. Which then goes into a vicious circle - eventually having to leave a message and not getting in touch with anyone - kinda sets an accurate tone of what it’s like dealing with them. After negotiating on a car from out of state - I agreed to their counter offer - then they backed out and raised price $1000. Then they did it a second time and eventually said they wouldn’t sell car to me because I said “bad things” after getting the run around on the price they gave me. Haha….. This experience is the poster child of unprofessionalism. They sell expensive cars and this is the treatment you may get. I have the entire discussion in a text thread and would love to share this with the owner - but assume he’ll never call me back either…… I mean, who cares about customer relations and ethics when you sell fancy, expensive cars, right!!?? Run from these clowns