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Meet Scott Lundeen

Scott Lundeen headshot
Toyota Service Advisor 423-892-0661
(107 reviews)

Reviews

The dealership in my opinion is a great dealership but

The dealership in my opinion is a great dealership but when I got in my vehicle to leave I found the vehicle parked on a hill without the emergency brake on. As I shifted from park to reverse I heard a loud bang which was the transmission parking pawl releasing. This could cause unnecessary damage requiring a replacement transmission. I suggest the dealership talk with all employees about the matter and instruct them too apply the emergency brake on all vehicles parked on a hill

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Been getting my Prius Serviced here for almost a decade.

Been getting my Prius Serviced here for almost a decade. Easy scheduling online. Kind and courteous check-in and check-out process. Quality work done quick. I have to reason to consider anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for nearly a decade of trust and loyalty — it means more to us than words can express. We’re honored to be your go-to service center for your Prius, and we’re thrilled to hear that our team continues to deliver the kind of care, quality, and convenience you deserve. From easy online scheduling to a smooth check-in and check-out, we always strive to make your visit as seamless and thoughtful as possible. Knowing that you wouldn’t consider going anywhere else is the highest compliment we could receive. With heartfelt thanks, Your Capital Toyota Service Team

Efficient, professional, thorough, and kind!

Efficient, professional, thorough, and kind! I highly recommend their service and will continue to use them in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much, Katie! Your kind words truly mean a lot to us. We’re so happy to hear that you found our service to be efficient, professional, thorough, and kind and that’s the heart of what we strive for every day at Capital Toyota. We’re honored to have earned your trust and your recommendation, and we look forward to serving you again in the future. If there’s ever anything you need, we’re just a call or visit away.

Agent greeted very respectful and took my concerns

Agent greeted very respectful and took my concerns seriously. His evaluation saved me money aconsider provided the service needed. I will continue to use this provider.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much, El Patron! We’re truly grateful for your kind words. It’s wonderful to hear that our team greeted you with respect and took your concerns seriously—just as every guest deserves. We're especially glad we could provide a thoughtful evaluation that not only addressed your needs but also saved you money. That’s the heart of omotenashi—genuine care and attention to every detail. We look forward to continuing to serve you and are honored to have earned your trust.

Staff was very polite.

Staff was very polite. Kept me informed on progress of the work being done. Work was completed in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind feedback! We’re thrilled to hear that our team was polite and kept you informed throughout the process. Providing timely service and clear communication is something we take pride in, and it’s great to know we met your expectations. If there’s anything else we can do for you in the future, don’t hesitate to reach out. We’re always here to help!

Bought a brand new LAND CRUISER and the dealer left bolts

Bought a brand new LAND CRUISER and the dealer left bolts missing or loose. I will not be back here

Rating breakdown (out of 5):
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  • Overall experience 1.0
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We truly value your business and are sorry to hear about your experience. Our goal is always to provide exceptional service, and we’d love the opportunity to make things right. Please reach out to our Service Manager at your earliest convenience so we can address your concerns. We look forward to speaking with you and finding a resolution 423-892-0661

The Service Department is courteous, helpful and

The Service Department is courteous, helpful and extremely efficient. My oil change and 1 year check up took about 25 minutes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful feedback, Lisa! We're so happy to hear that you had a positive experience with our Service Department. It's great to know that your oil change and 1-year checkup were completed quickly and efficiently. We appreciate your kind words and look forward to serving you again at Capital Toyota!

Capitol Toyota has always been extremely reliable and

Capitol Toyota has always been extremely reliable and efficient while I have had services performed. I’ve trusted them with all of my Toyota vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your continued trust in Capital Toyota! We're thrilled to hear that you've had reliable and efficient service with us. It's always our goal to provide the best care for your vehicles, and we're honored that you've chosen us for all your Toyota service needs. If you ever need anything else, we're here to help!

Scott Lunden is always excellent!

Scott Lunden is always excellent! Great service. Takes great cares of his customers and very professional and friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! 🌟 We couldn’t agree more—Scott Lunden truly is excellent! We're so glad to hear he provided you with great service while taking such good care of you. Professionalism and friendliness are hallmarks of what we aim for, and it’s wonderful to know Scott delivered that experience. 💙 Thank you for choosing Capital Toyota, and we look forward to serving you again! 🚗😊

1st time dealing with capital.

1st time dealing with capital. Scheduled with Gwen, she was great. Strategised maintenance with Scott. Scott was very personable and clear on status and need. In short, felt comfortable and think I got good care for my toy. Much appreciated, thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your experience with us! We're thrilled to hear that your first visit with Capital Toyota was a positive one. Gwen and Scott are fantastic, and it’s wonderful to know they provided you with clear, personalized care for your Toyota. Making you feel comfortable and confident in our service is what we’re all about! We truly appreciate your trust and look forward to being here for all your future needs. Thank you again, and safe travels!