Meet Eddie Triplett

Dear wrcooke, Thank you for taking the time to share your experience with us. First and foremost, we’re truly sorry that your recent interaction with Capital Toyota didn’t reflect the high level of care and attentiveness you received at Lexus of Chattanooga. We take great pride in providing a warm, thoughtful, and respectful experience at both of our stores, and it’s clear we missed that mark for you. After reading your message, we understand how frustrating it must have felt to receive an email about your file being deleted—especially after clearly sharing your timeline and intentions. While the message was automatically generated by our CRM system as part of a routine clean-up process, we recognize that technology should never come at the expense of a personal touch. That’s something we continue to work on, and feedback like yours helps guide those improvements. As for the response from our general manager’s assistant, please know it was never intended to diminish the importance of your feedback. Quite the opposite—our GM often asks trusted team members to respond on his behalf so we can act quickly and begin making things right. We understand how that might have felt impersonal in this case, and we’re genuinely sorry it added to your disappointment. While it may be too late to change your mind, we still appreciate the opportunity you gave us and hope you’ll consider this experience as a bump in the road rather than the whole journey. If your path ever leads back to Capital Toyota, we’d love the chance to welcome you with the genuine care and hospitality that inspired your initial interest. Wishing you and your wife many happy miles in your new vehicle and a great experience wherever you choose to go next. Warm regards, The Capital Toyota Team Omotenashi – from our hearts to yours

Thank you so much for taking the time to share your wonderful experience with us! 🌟 Hearing that Kamryn, Curry, Chandler, and Eddie each played a part in making your journey memorable truly warms our hearts. We believe every guest deserves to feel cared for like family and your kind words are a beautiful reminder of why we do what we do. It’s an honor that the one car on our lot that matched your criteria found its way to you! Thank you for trusting us with your exciting new chapter. We are so proud to have you as part of the Capital Toyota family, and we look forward to always being here for you whenever you need us. 🚗💖 If there’s ever anything more we can do to serve you, please don’t hesitate to reach out. Welcome home to Capital Toyota!

Thank you for your kind review! We’re so glad to hear that Aaron was able to assist you both during and after your SUV purchase. Providing helpful and timely service is always our goal, and we’re thrilled to know Aaron went above and beyond to ensure your experience was a great one. If you ever need anything else, please don’t hesitate to reach out. We look forward to serving you again in the future!

Thank you so much for sharing your experience! 😊 We’re thrilled to hear it was the best you’ve had at a dealership. Our team prides itself on being friendly, straightforward, and never pushy, so it’s great to know we hit the mark for you. 🚗💙 If there’s anything else we can do for you, don’t hesitate to reach out. Welcome to the Capital Toyota family!

Thank you for your kind words! We're so glad to hear that Curry did a fantastic job helping you get settled into your new car. His friendly approach and dedication to meeting your needs are what we strive for at Capital Toyota. If you have any questions or need assistance in the future, please feel free to reach out. Enjoy your new vehicle, and thank you for choosing us!

Thank you for taking the time to share your positive experience with us at Capital Toyota! We are thrilled to hear that Curry was able to provide exceptional service and make your car shopping experience a breeze. We pride ourselves on having a team of knowledgeable and honest professionals who go above and beyond to help our customers find their perfect match, and it's always great to hear when we've succeeded. We appreciate your recommendation and look forward to serving you again in the future when it's time for you to trade in. Thanks again for choosing Capital Toyota and for trusting us with your automotive needs!

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

Hi Connie and thank you for the wonderful review!

Thank you Lebron for the great review and thank you for being such a long-time customer!

Hi Steven and thank you for the great 5-star review!