Flow MINI of Raleigh

Reviews

4.6 out of 5 4.6
29 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    March 9, 2018

    HORRIBLE! Failure to communicate icate between service and customer. Appoint,ents scheduled wrong, had vehicle for a month and was returned with brake... service light on (I live 3 hrs away-they send driver)-service gal decided on her own brake light wasn’t an issue-NOT HER CAR and NOT her decision to make-I was never told. Have had my vehicle every 6 months for another issue. I scheduled service-driver never showed up and no one was available to talk to me. A driver called me 2 hrs after service time to say he was on his way-I said don’t come-I was out of town at doctors appt. no one counsulted me-just had driver call. He told me same gal who made the decision on my brakes would call me back. No phone call. Posted negative review and suddenly the service manager was all over it. They lost me as a customer and I was goi g to ask them trade in value and see what kind of deal they could give me while they had it. Since they never bothered to show up... I either got a lemon (purchased elsewhere ]) Zoe beginning to think their mechs its as bad as their service department office staff...or both and.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    August 22, 2017

    I can't say anything bad about Flow Mini of Raleigh. I bought my 1st Mini 4 years ago and every encounter I've had with their Sales and Service departments... have exceeded all my expectations

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Heather M, we're so glad that we were able to go above and beyond your expectations! We're looking forward to your next visit with us!

  • 4.0 out of 5
    June 17, 2017

    Very pleasant and knowleadgeable staff. It was a clean facility and the whole process was very smooth and easy.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 31, 2017

    I worked with Kevin on the buying process. He was knowledgeable, friendly and didn't push me towards vehicles that I wasn't interested in. He helped me... every step of the way in buying my first car and made it a very pleasant experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 8, 2017

    Extremely helpful and go above and beyond every time my car needs an oil change. It is always washed and ready to go with fluids topped off etc! They even... made sure I got a major repair done while under warranty that I would not have otherwise known about.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    March 18, 2017

    Enjoyed my first car maintenance service at Flow Mini in Raleigh NC.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 22, 2017

    Every step I've taken with this dealership has been very enjoyable. No pressure, friendly, knowledgeable sales and service department and employees are... courteous, prompt, and thorough.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 8, 2017

    Great personal service. Clean waiting area. Friendly employees. Service was done in a timely manner. They let me know the progress of the service while... I waited.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 6, 2017

    I ? my local Mini Dealer (Flow). They treat me like a friend and they service the car quickly. It comes home with me sparkling clean. When my car gets... old, I will get another Mini..from Flow.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 31, 2017

    Very accommodating to my needs. From providing a loaner to delivering my car at work.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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Flow MINI of Raleigh

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