Flow MINI of Raleigh

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
36 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 30, 2020

    I had purchased a used 2013 Mini Cooper S from another dealership and it was not only because I liked the car but because of some important facts. Even... though the car was 7 years old, there were no motor issues with the car. I was surprised when I took it to the Dealership and spoke to the service manager Merle Freeman that he was the sales associate that had actually sold the vehicle. Running the car facts I was shocked that most of the repairs were the requested maintenance, and the car only had one owner! I had never seen a car in such great shape. I then scheduled a full diagnostic check at Flow Mini Raleigh. Upon my arrival the repair shop was clean and the staff friendly and professional. I also realized that Merle Freeman was not only familiar with the car but also knew prices of parts and service by memory. At a glance he noticed a discrepancy with a part on my bill and immediately fixed the issue. The due to my association with a Military family, my USSA prices were matched and was given a discount without having to ask. I would recommend Flow Mini Cooper to anyone wanting to purchase a Mini.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    May 13, 2020

    Great experience at Flow Mini. The sales staff and management were extremely accommodating and knowledgeable. My Mini salesman, Ian, was outstanding.... He was knowledgeable, friendly, and had a great way of working with us throughout the process. Great job Ian and Flow Mini of Raleigh.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 13, 2020

    Merle was great at taking care of servicing my car

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 9, 2020

    Took my Mini Cooper Countryman to Flow with an ignition failure. The Customer Service agent was friendly and helpful. The starter had to be ordered, so... they set me up with a brand new 2020 Mini Cooper loaner car. The part ordering and installation was completed within 48 hours. They even washed and vacuumed the car, plus topping off all the fluids. Great service!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    February 24, 2020

    Great service, love my 2019 Mini Cooper that I bought last year!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 19, 2020

    My husband and I recently purchased a mini cooper and it was the best car buying experience I've had this far. From beginning to end, Ian was very informative,... detailed, respectful and professional. We purchased from the mini cooper dealership in Raleigh off of capital. So if you are looking to purchase a mini cooper, visit this lot and ask for Ian!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 31, 2019

    Great dealership, friendly people. They aim to please. If in the market for a Mini-this is the dealership for you. Great selection of new and used cars... s.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 1.0 out of 5
    March 9, 2018

    HORRIBLE! Failure to communicate icate between service and customer. Appoint,ents scheduled wrong, had vehicle for a month and was returned with brake... service light on (I live 3 hrs away-they send driver)-service gal decided on her own brake light wasn’t an issue-NOT HER CAR and NOT her decision to make-I was never told. Have had my vehicle every 6 months for another issue. I scheduled service-driver never showed up and no one was available to talk to me. A driver called me 2 hrs after service time to say he was on his way-I said don’t come-I was out of town at doctors appt. no one counsulted me-just had driver call. He told me same gal who made the decision on my brakes would call me back. No phone call. Posted negative review and suddenly the service manager was all over it. They lost me as a customer and I was goi g to ask them trade in value and see what kind of deal they could give me while they had it. Since they never bothered to show up... I either got a lemon (purchased elsewhere ]) Zoe beginning to think their mechs its as bad as their service department office staff...or both and.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    August 22, 2017

    I can't say anything bad about Flow Mini of Raleigh. I bought my 1st Mini 4 years ago and every encounter I've had with their Sales and Service departments... have exceeded all my expectations

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Heather M, we're so glad that we were able to go above and beyond your expectations! We're looking forward to your next visit with us!

  • 4.0 out of 5
    June 17, 2017

    Very pleasant and knowleadgeable staff. It was a clean facility and the whole process was very smooth and easy.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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