Porsche of Jackson

Love the Porsche cayenne, excellent salesman Rick wells he was very professional and he made me and my wife experience great I will recommend him to everyone.

The excellent service department lead by Mr James Griffing, he is the key to their success! He is devoted and honest. He truly cares and it shows! Best man there! I will always go there as long as he’s there to oversee the work! Great job!!!

Joe Dearman is a good sales talk person and Jill Richardson is helpful and quick staff of processing all the papers to finance. These two like to sell cars and get their money as much as possible that they can. Since after I financed my Macan S 2016 from 10/26/21 until now I still don’t have the Car in my possession. Porsche Do not like to released the car because of the car seat recall. Almost three months. Of course, Loan company are careless. Porsche Jackson MS staffs don’t care either, No one get in touch with me to update what is happening to the car. No one return phone call or reply back from my email. That’s including the General Manager. The one week promised turned into months. I am very frustrated of my experience dealing from this Porsche Branch.

I’m writing this review in regard to my VSP(vehicle service protection) cancellation. I cancelled my VSP safe-guard protection plan 2 months ago. The safe-guard representative confirmed my cancellation and I should expect my refund in 1 month. I reached out to the dealership 1 month later for not receiving anything. This dealership claimed that they didn’t receive confirmation from safe-guard and stated it should took 6 weeks to complete the cancellation. 6 weeks after my cancellation date, I was confirmed from the safe-guard that the refund is direct deposit, there should be no delays for the dealer. While the dealership still said they didn’t receive anything yet. After 8 weeks, I was confirmed from the safe-guard the 3rd time that dealership can contact the safe-guard directly if they need any information. Still, when I contacted the dealership yesterday, they said they didn’t have the information??? And they said would call me back but it never happened. It’s obvious that this dealership is trying to avoid the refund. I heard such stories in other brand but can’t imagine brand like Porsche would do the same! To do business with dealership like this, be aware! They are lacking the basic integrity and cannot be trusted.

awesome experience Trace Carlock was so helpful! I did not get a car this time but I will be back in the near future. Everyone needs to stop by and see the renovation at the facility.

Needs customer service & humility training. I’d like to begin by saying that the staff at Porsche Jackson was always very friendly, kind and were never rude. That being said they need some serious training on quality customer service and providing a good customer experience. Peyton Mosley was great to work with during the sale which took less than 24 hours. However, once the purchase was finalized, our customer service experience took a severely steep nosedive. There was delay after delay along with excuses and a lack of any kind of apology and a lack of taking any kind of responsibility at every turn. It took over 2 weeks to get our vehicle delivered to us, after being told it would only be a couple of days (we purchased online, out-of-state—not recommended). Apparently there were problems getting someone to ship the vehicle to us—we were told on a daily basis for a week that the car was being shipped that day only to find out the next day that it was never picked up for delivery. We later learned from the delivery company that the car was posted on the shipping website at such a low price that no shipping company would even touch it. It got to the point of us asking for our money back and talking with General Manager Trace Carlock before they increased the price on the shipping website. Trace said that pennies matter and that they try to save pennies. I wonder if a penny is worth the cost of a poor customer experience, poor customer satisfaction, and bad word of mouth? When the car arrived it was VERY obvious that it had NOT been detailed (even though we were told that it had gone through TWO detail sessions). It honestly looked like what you get with a Walmart oil change—a lousy wipe down and vacuum. There was what looked like sticky spilled coffee on the back door and seat. There were crumbs, dirt, and sticky residue in compartments, cup holders, and the console. The seat crevices had dust, dirt, and crumbs. The leather was visibly dirty and had not been cleaned. The back hatch and ceiling were covered in dog hair. The car was CLEARLY NOT detailed. We were also disappointed with the condition of the outside of the vehicle, and neither Peyton nor Trace were transparent about nor disclosed the condition of the paint job (scratches, swirl marks, toddler-like paint touch ups). In all fairness Trace did attempt to send us to a local detail shop they found. We opted instead to take it to someone of our choosing whom we trust, and Trace offered to reimburse us about 75% of the cost we were out (the amount he would have paid the detailer he found). One of our primary frustrations was that the whole process was laden with excuse upon excuse, and “It’s not our fault”. This type of behavior and these kinds of comments are both unprofessional and juvenile. A dealership with professionalism, integrity and exceptional customer service would take ownership and accept full responsibility, in addition to making amends and making things right for the customer. This was not our experience. It seems as though the Porsche Jackson management team (both General Manager and Sales Manager) are still a little too green and lacking some wisdom, discernment, quality leadership skills, and experience (especially with luxury brands). We do not believe they are managing and representing the Porsche brand as well as they could be. All that being said, an in-person buying experience would have probably yielded better results and satisfaction. We do not recommend buying online, especially out-of-state, from Porsche Jackson.

Staff was very professional and friendly.I am giving the business and Mr.Joe two thumbs up. Great service. When I am ready to purchase I will be returning to that dealership.

Never such an unprofessional experience- initial disclosed mileage didn't match what was listed under the contract. The general manager, Trace Carlock admitted he was, "driving the used vehicle back and forth to work" and mileage wasn't updated in the system. I let it go and move on to fill out a credit app only for finance to try and make 2% or more off the rate. My credit is over 800 and I know the current rates but they ensured I was getting the best rate at 6.5% then with one conversation it goes down to 5.39% then after not accepting that it goes down to 3.97% but its still not the going rate for someone in tier 1 (750 credit and above) beware of getting scammed on the finance end, thanks to Jill Richardson who acts like customers don't understand finance, interest rates, and credit scores! And the GM is very unprofessional, disrespectful over the phone with verbal name calling and threats. I've purchased many used vehicles and never such an experience. Buyers beware!!!

The service at Porsche Jackson is stellar. The technicians are superb and my car came back to me immaculate and running perfectly. A boutique experience.

I had a great experience with the Service Department at Porsche of Jackson! They went above and beyond. I would definitely recommend them and use them again.