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I went in for service and ended up leaving with a brand new 2021 Kia Sorrento X and the payments came in lower than I think both me and salesman expected. Chris was awesome in service and Joe was an excellent salesman. Normally you would spend hours trying to negotiate the price but we got everything done in under an hour!
The bathroom was clean . There was free water and coffee.other we than that I have nothing positive to say
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Regards, Tony Chella - GM, firstname.lastname@example.org
Love the customer interaction very professional. Made car busy super easy. Everyone tried very hard on getting approval and overall was great.
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Regards, Pride Kia Team
Great and efficient service
Permaul was a great and efficient salesman that made sure I got what I wanted and needed. Wonderful to work with.
Thank you for this wonderful review and rating! We are so happy to see that we provided quality service and helped you find a car that fit your needs! Please let us know if there is anything else we can do for you, we hope to see you again soon! Regards, Pride Kia Team
Great! Really helped and made sure to do everything needed to make sure I was happy and informed. Thank you!
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us.We look forward to seeing you back again in the future. Take care! Regards, Pride Kia Team
We have been at several dealerships and we found Kia Pride at Lynn to be very transparent with us; not taking advantage of the customer.
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, Pride Kia Team
Great car buying experience
The salesman was very responsive to all of our questions and requests. The process went very, very, very, very smoothly.
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Regards, Pride Kia Team
was pleased with your inventory, worked with Matt who was quite knowledgeable, Very helpful knew the inventory. John C also applied discounts which I was unaware of, very pleased. Other dealers were applying a $2000 dollar market adjustment up charge?
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Regards, Pride Kia Team
Service department is not is working order
I brought my 2015 Kia Sorento into the shop on July 27th. They initially told me that it was going to be about two weeks until they could take a look at it. I told them that was fine. I waited until the end of the second week, and did not receive a phone call to update me. I called numerous times to get an update, but no one would pick up. I left messages, but no one would call me back. I decided to use my wife's car to drive there to get an update in person. They told me that they we able to do a diagnostics scan on it and it indicated that there was a potential camshaft issue which would require an expensive tear down. I gave them permission to do so and waited another week for an update. No calls, no updates. I attempted to call again, but could not get in touch with anyone. I resorted to calling the only person who would actually pick up the phone, Juan, from the parts department (he displayed good customer service skills). He then transferred me and I finally got in touch with someone who told me that the master technician had a "family emergency" and they would not be able to look at it until August 30th or 31st. I called to get an update on September 1st since no one called me with an update (shocker). I was told that they have not even torn the vehicle down as they said they were going to do over 3 weeks ago and that there were 3 other vehicles in the shop along with my vehicle. In fact, the representative over the phone told me that the master technician did not have a family emergency as I was initially told, but just got back from vacation. Perhaps this is confusion or semantics, but it is now September 2nd and the communication is still terrible. No one is picking up the phone, and no one is calling me back with any updates. The problem that I have with this situation is not so much about the timing of things. I get that we are in a situation where it is hard to hire good help and that there are supply chain issues. However, good communication is all they need to satisfy me, and they are failing miserably at this right now. If I were in your shoes, skip getting service at this dealership until they get their things in order, or plan to not see your vehicle for months if you need anything other than a simple oil or tire change. As a side note: I attempted to call other Kia dealerships and one told me that they are booked up until Sept 27th and another refused to service my vehicle because "my vehicle is currently in another dealerships shop". Terrible logic, but if this is a Kia policy, it essentially means that I will never purchase a Kia again since they obviously don't care about customer retention.
Ethan, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Regards, Tony Chella - GM, email@example.com
Friendly and Accommodating
Arrived early and was taken before scheduled appointment. Would have been nice if spare was placed back under the vehicle.
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, Pride Kia Team