Friendly Ford Inc

Reviews

4.7 out of 5 4.7
59 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 13, 2018

    We purchased a Used F-150 from Friendly Ford in Roselle. We had been to 3 other dealerships who did not have what we were looking for in terms of features,... miles and price. This is the best dealership experience in purchasing a car. I felt as if we were talking to friends and not being pressured to buy, look at cars we didn't want or features we didn't need.

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    Came in for service or repair
    Did make a purchase
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  • 2.0 out of 5
    August 30, 2018

    My brakes still make nouse when braking and not always hard braking. They blame it one tire dressings, which i have done for the entire 7 years, but not... since having these problems and doesn't affect rear brakes.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Kelly, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less t...han a stellar experience here at Friendly Ford. We would like the chance to talk to you further so please do call us at (630) 924-8686 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 5.0 out of 5
    August 30, 2018

    Battery tested "low" Replaced Battery. Service adviser in formed me of a rebate. (already received.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We really appreciate you taking the time to leave us feedback on your visit! Please let us know if there is ever anything else we can do for you! Safe... travels!

  • 5.0 out of 5
    August 29, 2018

    Best experience after dealing with another dealership. Got to Friendly Ford frustrated and not my happy self. Service took one look at me and said calm... down and go put you feet up we got your back. They fixed the problem that Schaumburg couldn't and did the safety recall that I did not even know about. When picking up my car Kathy was so wonderful in getting my truck to me and just handed the rental keys to her. I am happy and its all because of you all at Friendly Ford.... Thank you for turning this negative into a positive.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assi...st you! Safe travels!

  • 5.0 out of 5
    July 16, 2018

    Overall customer service and quality of service is untouchable! I've dealt with a lot of dealerships and Friendly Ford stands out to be the best I've... ever worked with!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    April 28, 2018

    As always everyone was very friendly and knowledgeable. Great experience all around.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    John, we are happy we could make your experience a positive one! At Friendly Ford Inc., we value our customers and we look forward to seeing you on yo...ur next visit. Take care!

  • 5.0 out of 5
    April 16, 2018

    The buying experience was far beyond our greatest expectations.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    April 12, 2018

    From oil changes to major repairs it is done right.

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jon, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe tr...avels!

  • 5.0 out of 5
    April 12, 2018

    Wonderful place ! Would recommend everyone to try them out!

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    Came in for service or repair
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  • 2.0 out of 5
    April 11, 2018

    They were polite but couldn't fix brakes thety installed. Still need to go again. Be nice if they offer a loaner car.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Kelly, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a ...stellar experience here at Friendly Ford Inc.. We would like the chance to talk to you further so please do call us at (630) 924-8686 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

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