Friendly Ford Inc

Reviews

4.6 out of 5 4.6
64 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 4, 2018

    Always friendly prompt service and great at giving feedback and trouble shooting any issues I May be experiencing .

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jack, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Thank you again for choosing Friendly Ford... Inc., and we hope to see you again soon!

  • 1.0 out of 5
    December 1, 2018

    Horrible, not even knows What’s supposed to be done on each millages.

    3.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robert, we always strive to do 100% for all of our customers so we?re extremely disappointed to hear of your negative experience with us. Please give ...us a call at (630) 405-2285 and we will do our best to make this better. We hope to hear from you soon.

  • 5.0 out of 5
    November 7, 2018

    I had problems with the car on Thursday evening and took the car in early Friday without an appointment. We needed to leave for St. Louis by three in... the afternoon and they were able to diagnose the problem and perform fairly major repairs so we were able to leave on time

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bruce, we're so pleased to hear that everything was completed so quickly and to your satisfaction! If you have any additional needs or questions,... we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    November 3, 2018

    Wonderful dealership! Everyone is knowledgeable and friendly. Buying a car from them is painless.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Eileen, we are happy we could make your car buying experience a smooth and positive one! If you have any additional questions about your new vehicle, ...we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    October 23, 2018

    Had a problem with new tires. Conversion company put wrong size tires on van. When tires replaced after minor problem, dealer was able to help solve... problem with minor adjustment. Problem solved in one visit.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 13, 2018

    We purchased a Used F-150 from Friendly Ford in Roselle. We had been to 3 other dealerships who did not have what we were looking for in terms of features,... miles and price. This is the best dealership experience in purchasing a car. I felt as if we were talking to friends and not being pressured to buy, look at cars we didn't want or features we didn't need.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    August 30, 2018

    My brakes still make nouse when braking and not always hard braking. They blame it one tire dressings, which i have done for the entire 7 years, but not... since having these problems and doesn't affect rear brakes.

    4.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Kelly, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less t...han a stellar experience here at Friendly Ford. We would like the chance to talk to you further so please do call us at (630) 924-8686 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 5.0 out of 5
    August 30, 2018

    Battery tested "low" Replaced Battery. Service adviser in formed me of a rebate. (already received.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate you taking the time to leave us feedback on your visit! Please let us know if there is ever anything else we can do for you! Safe... travels!

  • 5.0 out of 5
    August 29, 2018

    Best experience after dealing with another dealership. Got to Friendly Ford frustrated and not my happy self. Service took one look at me and said calm... down and go put you feet up we got your back. They fixed the problem that Schaumburg couldn't and did the safety recall that I did not even know about. When picking up my car Kathy was so wonderful in getting my truck to me and just handed the rental keys to her. I am happy and its all because of you all at Friendly Ford.... Thank you for turning this negative into a positive.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assi...st you! Safe travels!

  • 5.0 out of 5
    July 16, 2018

    Overall customer service and quality of service is untouchable! I've dealt with a lot of dealerships and Friendly Ford stands out to be the best I've... ever worked with!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews