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I have had really good service experiences with Friendly Ford over the past several years. Their service advisors, Dalton and Kathy, have been excellent... at communicating status and helping me make good decisions on repairs.
Purchased a 2018 Toyota RAV4 on May 26, 2020. From my experience they have a nice inventory of used cars but their staff struggles to have quality customer... service especially MIKE STEFANOS The general sales manager. Make a long story short, my family put a $6000 down payment towards the RAV4 and signed all the paperwork. After everything was finished and finalized our salesman handed over ONE key fob and the only key fob that came with the rav4 which has the push start ignition. We kindly asked if there was another key fob and he said no. Attached to the key fob was a tag that said “key number 2#” I spoke to Mike Stefanos the general sales manager about this problem and he said there’s nothing we can do except try to look for the 1st fob and we’ll call you ASAP. I asked Mike please if you can’t find it will you reimburse us if we buy a new one from Toyota? (Embarrassingly I had to ask because all the money we had was used for the down payment of this car.) Instantly Mike said no we can not help you out. I told Mike these fobs are $300 to $400 and we cannot afford that and all he said is “oh they’re not that much.” Sure enough I call Toyota they are exactly $400 to buy and program to the car. It’s been days later and I have received no phone call from any one at the dealership. I had to call them to no avail. It’s been very upsetting to my family and I how unprofessional and little empathy certain employees have been at this dealership. It’s not fair that they waited until after we signed the paperwork to tell us the other fob was missing. If this wasn’t such a expensive item it would not be a big deal. Fair warning towards other customers especially buying a used car there. Their lackadaisical effort and shady attitude is something to be aware of.
Hi, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us du...ring your car buying experience. Please give us a call at (630) 924-8686 and we will do our best to make this better. We hope to hear from you soon.
Very good Service :) I recommended this dealer in Roselle
Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive ...experience. Have a great day!
Quick efficient repairs and pleasant people to deal with.
Robert, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be ...more than happy to assist you! Safe travels!
For me Friendly Ford is my car repair dealer.I get the best service and am very happy with the quality of workman ship when i call to make a appointment... Kathy Fitzpatrick is who i deal with,she always tells me what i need to keep the Escape in good running condition she never steers me wrong ,she is the best,
Once again excellent service. This dealership is the only one I have ever been to where they do exactly what you ask and get it done very quickly. Everything... is done right the first time at Friendly Ford. Great people to work with.
John, it's experiences like yours that really keep us motivated! Thank you so much for choosing Friendly Ford, Inc. as your first choice for service!
Buying process is super easy with the digital signing and finance guy is awesome. Arrive department is more than accommodating and honest
We are happy we could make your buying experience a positive one, Kenneth! Please let us know if there is ever anything else we can do for you! Safe t...ravels!
Makes you feel part of the family!! Service is fair and always done right the first time
The service I received at Friendly Ford was excellent. They performed the needed repairs in a timely fashion. I have taken my vehicle to this dealership... for many years and I have never been disappointed with their Sales or Service departments.
Ronald, we appreciate your input. Glad to hear that you are consistently impressed with our service. If there is anything more we can do for you, plea...se don?t hesitate to reach out. Come back and see us any time! Take care!
The only dealer that I have been to in the last 30 years that can make buying a new car or truck a pleasurable experience.
Your satisfaction means a lot to us, and we truly appreciate you choosing Friendly Ford for all of your automotive needs. Please don't hesitate to cal...l if you'd like further assistance. Safe travels!