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Reviews

4.9
156 lifetime reviews.
  • 2013 Ford Focus

    The work was done in a timely manner. The person waited on me was respectful and friendly he was mr . Reynaldo Hernandez . The cost of service was...

    Dealer Response

    Reviews like yours provide encouraging feedback. Thanks again for your business! Take care!


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    The work was done in a timely manner. The person waited on me was respectful and friendly he was mr . Reynaldo Hernandez . The cost of service was Fair.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Reviews like yours provide encouraging feedback. Thanks again for your business! Take care!


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  • Checking engine light on

    I stopped by on a Saturday at 1:00 pm to see if a service technician was available to check or plugg in a scanner to see the reason for the eng...

    Dealer Response

    It sounds like your visit here at Chastang Ford did not live up to our expectations?which is not what we like to hear. Rest assured we pride ours...


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    I stopped by on a Saturday at 1:00 pm to see if a service technician was available to check or plugg in a scanner to see the reason for the engine light on. The lady at the counter went straight forward by saying that she didn't have anybody to do it , not even bothering to offer options . Customer service is key to bring customer satisfaction. She was definitely not a good fit for it. I won't recommend this place. It fall into my first impression when it comes to give my business to someone...

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 2 found this review helpful. Did you?
    Dealer Response

    It sounds like your visit here at Chastang Ford did not live up to our expectations?which is not what we like to hear. Rest assured we pride ourselves on delivering the best quality automotive care ?and direct, honest feedback from our clients like you is imperative in helping us do that. We would like the chance to talk to you further so please do call us at (713) 678-5000 at your earliest convenience so we can work with you to make this right. We hope to hear from you.


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  • A PROFESSIONAL Team!

    If you have a problem you can be assured Chastang Ford will work with you until it is solved. Their service department is as good as it gets. Cour...


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    If you have a problem you can be assured Chastang Ford will work with you until it is solved. Their service department is as good as it gets. Courteous! Professional! Listens! Indicates when a service may be needed but then they step back and let the customer decide what and when. Can't ask for anything else.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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