Ed Koehn Chevrolet

Do not trust Ed Koehler Chevrolet! They swap used cars between their dealerships to hide the fact that they have been in accidents and have had work done. My sales guy, Grant Boven, assured me that no powertrain work had been done by Ed Koehler on the vehicle I was purchasing. However, I later discovered that their Greenville location had performed extensive transmission work. A local shop informed me that my transmission looked new but poorly done, with bolts missing. When I confronted Ed Koehler Chevrolet, they admitted that their Greenville location had worked on the transmission. They took the car in for repair, but after weeks without it, a transmission mount bolt fell out just days after I got it back. When I returned to Ed Koehler Chevrolet, they told me it was my problem and refused to do anything further to fix it. This is the first time I’ve ever left a negative review for a company, but this experience was unacceptable.

My salesman Vic Knoff made my visit and sale go smoothly. He was very professional and answered my questions and concerns. The staff treated with professional respect and were friendly.

I bought a truck 2years ago biggest mistake not in the truck but in the service I spent 20 minutes behind the wheel 8hours in the lobby waiting for the loan to go through if you have all day to waste and be treated like the xxxx of the earth if I had a chance to drive the truck up the guys butt hole I would do it you see I was supposed to have a remote starter in it never came with one fast forward 2years having an remote starter put in what takes 2hours only took one (red flags going up yet wait for it) the technician asked why did you take out the remote starter ?I replied how can you take out something that's not there ? How do they sleep at night? Not satisfied with the service at all

The Personal are always professional and courteous

I purchased a $38k mistake on August 13, I had it for a day and a half before bringing it back with a list of issues. They had the vehicle for almost two months. One week after purchasing the vehicle, my salesman called me and asked for my social security number over the phone because he did not get all of the information he needed, this alone seems kind of shady to me. When the vehicle was returned to me finally on 9/21, a lot on the list was not completed. I was also informed I had a $500 deductible, although I was told it was a $100 deductible that vanished if I brought the car to them for service. I argued that I only had the almost $40k car for a day and a half and it was a bit ridiculous, but it got me nowhere. I paid the $500 to get my car back. I was asked to bring it back the following Monday 10/10 and the work they missed could be completed in a few hours - minus the cracked moonroof I didn't notice at purchase - They were yet to give me an answer on if my warranty would cover that. I brought it back at 12:30pm on 10/10 as we scheduled. I was told they weren't sure if it would be able to be completed that day or not and they would give me a call as soon as they found out. I did not receive a call and my car was not completed. At almost 1:30pm the next day, I received a call that my car would again not be completed that day. I was told if I can get a ride to Rockford (I live in Wyoming) they would give me a loaner. I was able to pick up the loaner - thankfully, because the following day I was informed (only after calling) that my car would not be completed again. I was told they were going to keep it an extra day, but that would ensure they had time to detail and buff out scratches that were agreed upon at purchase that had not been done yet. Four days after dropping the car off for what I was told was a few hour job I finally went to pick it back up… and it wasn’t done. Thankfully it was only half an hour wait until it was(ish). When they brought my car out I didn’t even bother looking at it because I knew it wasn’t done. The scratches on the paint they put some wax on and didn’t even bother wiping off completely. They vacuumed the front and back seat, the trunk space is still full of animal fur from the previous owner. There was still food stuck inside the cup holders, dirt all over the dash and the windows were still filthy. Being dirty woudn't have bothered me so much if they hadn't kept it an extra day just to clean it. I have found more issues since I received the car back, but it is not worth bringing it back to them for service. I'll find another dealer. I have kept track of all communications with them over the last two months. I was going to paste it, but Google says it's too long. (I'll share if you want it!) The only time I would ever receive an update was if I called. The only reason I am giving two stars rather than one is because they at least did keep me in a loaner vehicle. 10/10 would not recommend this dealer ever.

Hands down David was the best sales on a vehicle I have ever had!

David is first class all the way! He is great to work with and I'd recommend him to anybody.

Received a filer for free prizes. My number matched for a free 85 inch Sony TV. I called the dealership and was put through to the event coordinator. She verified I was a winner. I made an appointment to go in and get my prize. I called a second time to verify everything. I had to bring in my ID and the email they sent plus the flyer. Drove 40 miles to have them tell me did I read the fine print. But the salesperson said it would take a lawyer to understand. There was a second set of number on the bottom of the flyer for my prize. The prize I actually won was a $5.00 Chick-fil-A gift card. WHAT the xxxx. I feel we were duked. My electronic numbers matched the Sony TV. No one ever said to look at the very bottom of the flyer. I will never ever buy anything from this dealership.

Great truck buying experience. Sam, our salesman, was very knowledgeable and kind. The financing department was also awesome. Put alot of effort into getting us the best interest rate possible. Thank you to all at Ed Koehn for making our purchasing experience less stressful.

Great car buying experience at Ed Kohen Chevy. We were looking for a Chevy Traverse and Ed Kohen gave us the best deal for our trade in getting us the dal we needed to fit our budget. Would highly recommend to family and friends.