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Fowler Honda of Norman

(442 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
New (405) 212-3082 (405) 212-3082
Used (405) 200-1482 (405) 200-1482
Service (405) 200-1472 (405) 200-1472

Reviews

(442 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fowler Honda of Norman from DealerRater.

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Wonderful shopping experience

I went to 5 dealerships looking for a new vehicle. Fowler Honda was the only one that would negotiate with me. Chas the sales manager and Lindsay did a terrific job of finding the right vehicle in my price range. It was the best car buying experience I have every had!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the kind words Tom! We appreciate you for letting us know about your experience with us and we're proud to have you as a member of our Fowler Honda family. Thanks again!

Great place to buy

Excellent experience. From the moment we walked in the door we were treated with hospitality and respect. So happy to be in my CR-V. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the kind words Tina! We appreciate you for letting us know about your experience. Thanks again!

NO DISCOUNTS

Beware!! Looking at a used Colorado truck. These were the salesmans words.."we don't discount even a nickel." Really!! Must be proud!! Forget them then!! Goodbye Felicia!!

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thanks for your feedback Pam. We understand your frustration and apologize for any misunderstanding here. We always aim to provide the best price to the customer up front and to be honest and transparent in our pricing so that our customers can be sure that they're getting the best deal. We are truly sorry if the sales person you spoke with didn't fully explain the pricing on the vehicle you were looking for and we will follow up with our team members to make sure that they are all clearly and accurately communicating with our customers. We appreciate you for reaching out to let us know about your preferences and we have let our management team know about your review. Thanks again, Amy H.

Pretty good experience

My wife and I just bought a 2012 Lincoln MKX from Fowler Honda. I have to say, our salesman, Kenny, was absolutely awesome. He was very helpful throughout our process, informative, and genuinely nice. We are very happy with our purchase so far. The finance portion took quite awhile, but I think that was because there were several people buying cars at the time we were. There was some pressure to buy the extended warranty, but I think that's to be somewhat expected. Overall, we had a good experience. The lounge area to wait in is very comfortable, clean bathrooms, free coke fountain to get drinks while you wait. I really hope this review gets back to Kenny or his manager because he was a pleasure to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the kind words Biz! We love hearing from our customers and are happy to hear that you had such a good experience with us. Thanks again for letting us know how we did!

bad experience--anti-Semitic joke

It has taken me a long time to write about this. My dad came to Norman to help me buy my first car since moving to OU. We were between a Honda and a Toyota. We wanted to see the deals on the new Corollas before we made a decision and said that to the salesperson and his manager. The manager seemed angry and even called the Toyota dealers to check on the deals himself. We were about to leave when the manager said, "You know, there's a JEWISH deli in Norman if you're interested. I bet you would like it!" Obviously he was making a reference to us wanting a better deal and a certain hurtful stereotype about Jews. I quickly looked at my dad who acted like he hadn't heard it so I tried to let it go--but just two days ago he admitted that he had. They turned what should have been a good day into a scary one--what kind of people work at Fowler Honda that they would make this joke so openly? What would it have been like if my dad and I were Jewish? I can still see the manager's face in my head as he said it. If they listed their sales staff on their website I would name him right here. DON'T go to this dealer, especially if you are a minority--they will definitely treat you badly.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi, We are deeply concerned about your review and would like to get some more information so that we can take the appropriate action. This kind of behavior is not in line with our corporate standards. We always take customer feedback seriously and would welcome any opportunity to speak with you so that we can get the additional details that would allow us to resolve this issue. Please feel free to send us an email at Community@FowlerHonda.com with your contact information so that we can reach out to you. Thank you, Amy H.

Bad experience at Fowler Honda

I have bought 3 Honda from Fowler Honda in the past no problem this time I called and got an internet price when I arrived they had added $1,000 to the price for the vehicle saying he was accessories which was not the price that they gave me on the phone also they kept going back and forth on the interest rate that I would receive unfortunately this will be the last time I shop at Fowler

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you for letting us know about your experience. I have sent your review to our management team to look into. We apologize for any inconvenience. Please feel free to reach out with any additional details. Thank you, Amy H.

Fowler Honda is the BEST!

Great people to buy a car from! Friendly staff and beautiful facility. My experience was easy and fun!! THANK YOU for your kindness, Fowler Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the kind words! We appreciate it!

Great Customer Service

Great place! Sales and Service are top notch! Have dealt with this dealership a number of years. Wouldn't go anywhere else. Thank you Fowler Honda!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thanks for the kind words! We appreciate your feedback and are proud to have you as a member of the Fowler family. Thanks again!

Exemplary Buying Experience

I shopped the different Honda dealerships in and around OKC. Honda Fowler in Norman is, to my tastes and needs, absolutely the best Honda dealership available here. I purchased a Honda from Fowler ( Salesman Tajid) who made the buying experience go very smoothly. He was more than personable and courteous throughout the buying process and negotiations. The car I wanted at the terms and conditions I needed were professionally negotiated and execution of the sales contract and delivery of the car went smoothly and quickly. Of note, an exceptionally clean and well designed showroom with a new car lot that was well organized and easily accessed. My experience with Fowler is unquestionably the best car buying experience I've ever had - Mr. Fowler has an exceptional dealership and is to be commended for his dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the kind words. We are happy to hear that you had a great experience with us and that our team provided such excellent customer care. Thanks again!

Anything to make the sale

on March 2nd I ventured 300 miles to Norman OK from Newton ks to buy a 2016 HRV. We told our sales person, Martin our reservations about buying a used car, as we have had a bad experience in the past. He said numberous things that were intended to ?sell? us on this HRV. Martin knew we were out of state customers, and boasted that there was ?new? tires and that?s the extra mile Fowler goes. Fast forward to yesterday April 16th, I notice i have 2 dangerously bald tires on the front half of my NEW CAR. Having only driven 4000 miles in the 5 weeks I?ve had the car, you can imagine my surprise when I saw my new tires completely bald. I was unable to get replacement tires at my local tire shop because i was not provided with a lugnut key. When I contacted the dealership they said there was nothing they could do, and if the tire was to blow out it would be covered. It sounded insane that i was to wait until my tire Blew out putting myself and my husband in a dangerous situation. Martin sent us on our way, 300 miles home, with the first hand knowledge that our tires were not safe, and god forbid we did get in an accident where we both weren?t killed, we wouldn?t be able to put our spare on anyway because we weren?t provided with a lugnut. In the last 5 weeks i have bragged about Fowler about the affordable prices and nice staff but now I am furious with how insignificant my husband and i were to staff at Fowler, And how our safety was not a priority for them. I am now out 300$ to replace these bald tires and locked lugnuts because at the end of the day, we were just a sale for Martin and not actual people whose lives matter.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your feedback. We apologize for missing the mark here. I have sent your review to our management team and also followed up with our Customer Relations Manager, Lee Ann Cross. She mentioned that we worked with you to resolve this issue and I just wanted to follow up and make sure that it was all taken care of to your satisfaction. Will you please reach out to us at Community@FowlerHonda.com if there are any additional questions, comments or concerns that we can address for you? Again, we apologize for any inconvenience or frustration and appreciate the opportunity to work with you to resolve this issue. Thank you, Amy H.