Bob Howard Acura Hours
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WARNING: Once your sale is completed to Bob Howard, you are completely non-existant, a total non-entity to them. My advice to anyone purchasing from... Bob Howard would be to make sure EVERYTHING is done to satisfaction, before you sign ANYTHING. I purchased a 2018 CRV Touring from Bob Howard Acura. Minutes after a signed a doc stating I received everything, my salesman Austin Demaree told me the car had only one set of keys, and promised to retrieve the other. Since I live 200 miles from the dealership, I had to take the promise in good faith, and drive home with the car. Fast forward 2+ weeks, Austin and Bob Howard are no longer returning my communications. I have had better customer service buying a pair of jeans or a bundle of bananas than I recieved from buying a 30K car from Bob Howard Acura in Oklahoma City.
Thank you for bringing this to my attention. I apologize that your recent car buying experience was anything but satisfactory. I would like an opportu...nity to address your concerns and to earn your business, please contact me at (405) 753-8707. I look forward to speaking with you. Tim Branch General Manager tbranch@BobHowardAuto.com
Very friendly staff. Clean facilities. I arrived early for my appointment and yet was still serviced and out the door in less than one hour. Side note,... I couldn't figure out how to operate the coffee dispenser at BH collision center,LOL.
Thank you Verne for the kind words! We thank you for your business and look forward to your next visit!
We decided to give Bob Howard Acura one last try before going to a different dealership. Upon arrival, we were greeted by a salesman Eric Cruz. We usually... do not like being attacked as we get out of our car but the way he greeted us made things more at ease. We came in with the intention of just looking and to see if this dealership was like bob hazard Honda and how we were treated poorly. Eric took the time to figure out what we wanted, what we wanted to accomplish and showed us the new 2017 Acura ILX my wife was wanting.We are trying to figure out a new car for my wife and she will make her decision soon. we will definitely come back to see Eric. Great service, great inventory and overall, the website has a nice touch with the video tour to showcase the company.
Thank you Shawn for the kind words about Eric! We are very happy to hear that we were able to provide you with an enjoyable car buying experience. We ...thank you for your business and look forward to your next visit!
Had major service for MDX and Dennis J was our advisor. He was very helpful, patient and courteous. We even were able to get a courtesy car which made... our day! Will be back for sure.
Thank you for taking the time to leave us a review! We look forward to providing you with another great service experience!
Tire rotation /balance with full synthetic oil change took less than an hour. There was free drinks and snacks. Gregg took time to explain suggestion... work and looked up if my acura had an open recall. This is my second oil change that a car wash or vacuum service couldn't be provided because the tech was out. Bummer. But i cant control if its his off day.
Mistyday, Thank you for your feedback. I apologize that that your recent service visit was anything but satisfactory. After reviewing your situation,... we want to make things right. I would like to offer you a discount on your next oil change speak to you about your visit. Please give me a call at tbranch@BobHowardAuto.com so we can make things right. Tim Branch General Manager
These guys worked very hard to find the right vehicle for me. I was working with a time frame and several particular details. They went to work. They nailed... it!
Thank you for the kind words! We thank you for your business and look forward to your next visit!
Excellent customer service. Work was professionally done and on time. The building was clean with ample seating area. The car was hand washed and vacuumed.
Thank you Alex for the kind words! We thank you for your business and look forward to your next visit!
I visited Bob Howard Acura for a transmission flush. The staff was great and made setting the appointment a breeze. Fast and friendly service as always.
Thank you for your business, Tanisha!
Had a service issue with my Acura. Called BH Acura to fix it, had me in and out of there in a timely manner. Professional and polite staff, thank you
Thank you for your kind words, GB!
Dennis was very efficient and kind. He met me at my car and explained what upcoming services I need on my car. I will be a continued customer.
Thank you for your kind words for Dennis, we appreciate your business Erika!