Reviews
Very quick and courteous in getting my car serviced.
Very quick and courteous in getting my car serviced. Easy to get an appointment and finished in a timely manner
Very quick and courteous in getting my car serviced.
Very quick and courteous in getting my car serviced. Easy to get an appointment and finished in a timely manner
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great overall service and very nice, understanding staff!
Great overall service and very nice, understanding staff! Also does maintenance in a timely manner.
Great overall service and very nice, understanding staff!
Great overall service and very nice, understanding staff! Also does maintenance in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service.
Excellent service. Brandon Kinney took great care of us. Professional, polite and knowledgeable. Will definitely purchase next vehicle from this dealership.
Excellent service.
Excellent service. Brandon Kinney took great care of us. Professional, polite and knowledgeable. Will definitely purchase next vehicle from this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience, it took the amount of time they said it
Great experience, it took the amount of time they said it would. I was able to take advantage of a great special that was offered. I love how they offer great deals so often.
Great experience, it took the amount of time they said it
Great experience, it took the amount of time they said it would. I was able to take advantage of a great special that was offered. I love how they offer great deals so often.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Jeramie, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
The Dealership took care of my car, they honored the 19.
The Dealership took care of my car, they honored the 19.95 coupon for oil change and also checked out an issue with the infotainment system. Thank you for your hospitality and service🙌🏾
The Dealership took care of my car, they honored the 19.
The Dealership took care of my car, they honored the 19.95 coupon for oil change and also checked out an issue with the infotainment system. Thank you for your hospitality and service🙌🏾
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Bob Howard Acura did a fast and efficient service and got
Bob Howard Acura did a fast and efficient service and got me on my way. They have been consistently efficient. This is my fourth MDX, all from Bob Howard. They are so dependable, and it gives me peace of mind.
Bob Howard Acura did a fast and efficient service and got
Bob Howard Acura did a fast and efficient service and got me on my way. They have been consistently efficient. This is my fourth MDX, all from Bob Howard. They are so dependable, and it gives me peace of mind.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy we could provide you with a positive experience! We hope you have a great day!
Emma was extremely professional and courteous and very
Emma was extremely professional and courteous and very understanding with me being a few minutes late. Would recommend them to anyone needing to have a recall ?work? done
Emma was extremely professional and courteous and very
Emma was extremely professional and courteous and very understanding with me being a few minutes late. Would recommend them to anyone needing to have a recall ?work? done
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy to hear you had such a positive experience with Emma! Thanks again for the recommendation, and have an amazing day!
Prompt and attentive service.
Prompt and attentive service. Service personnel were ready for me at my scheduled appointment. Oil change, tires rotated, routine inspection, fluids topped off AND battery replaced, and courtesy car wash…I was in and out in about an hour. Excellent service!
Prompt and attentive service.
Prompt and attentive service. Service personnel were ready for me at my scheduled appointment. Oil change, tires rotated, routine inspection, fluids topped off AND battery replaced, and courtesy car wash…I was in and out in about an hour. Excellent service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave a review for us at Bob Howard Acura. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I had the pleasure of working with Larry Coleman during
I had the pleasure of working with Larry Coleman during my recent service experience at Bob Acura, and I couldn’t be more impressed with the exceptional customer service he provided. From start to finish, Larry kept me fully informed about the status of my service repair, ensuring I knew exactly what to expect every step of the way. What truly set Larry apart was his commitment to going above and beyond—when I faced transportation issues, he personally arranged for my car to be delivered to me. Thanks to Larry’s outstanding support, I will definitely be returning to Bob Acura for future service needs.
I had the pleasure of working with Larry Coleman during
I had the pleasure of working with Larry Coleman during my recent service experience at Bob Acura, and I couldn’t be more impressed with the exceptional customer service he provided. From start to finish, Larry kept me fully informed about the status of my service repair, ensuring I knew exactly what to expect every step of the way. What truly set Larry apart was his commitment to going above and beyond—when I faced transportation issues, he personally arranged for my car to be delivered to me. Thanks to Larry’s outstanding support, I will definitely be returning to Bob Acura for future service needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Karen, we're happy you found our staff to be so supportive during your experience here at Bob Howard Acura. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was a terrible experience.
Was a terrible experience. As they are the only dealer in okc I had to go to them to look at my transmission which was slipping and an oil change. I dropped my car off to have it looked at and never heard back. Once I called and got someone they said it needed a software update and a transmission fluid replacement (car only had 37k miles) and an alignment. Said they didn?t know why no one had called or sent a text. I checked around and found a much better price on the fluid replacement (still never said why it needed a replacement) and I called them back a little before 5 (service is open until 7pm) Told them to do the software upgrade because only a dealer could and I would have someone else do the fluid. They told Me it would be ready by 8:30 the next day. Went to get the car the next day at 10 and called to let them know I was coming. They said they didn?t know and that I had reached the call center and they didn?t get the message and it?s a problem that happens so sorry about that. Said they could do the transmission replacement for an even higher price than they originally quoted me for the inconvenience. When I said tell me how doing a service I already said was too high for a higher price than originally quoted was a good deal and they said they had quoted me the wrong price earlier and sorry again. Unbelievable. When I was paying I asked for the manager and the lady I spoke to listened and apologized for everything and gave me the $30 oil change for free but still an unbelievably bad experience the whole way through in this day and age.
Was a terrible experience.
Was a terrible experience. As they are the only dealer in okc I had to go to them to look at my transmission which was slipping and an oil change. I dropped my car off to have it looked at and never heard back. Once I called and got someone they said it needed a software update and a transmission fluid replacement (car only had 37k miles) and an alignment. Said they didn?t know why no one had called or sent a text. I checked around and found a much better price on the fluid replacement (still never said why it needed a replacement) and I called them back a little before 5 (service is open until 7pm) Told them to do the software upgrade because only a dealer could and I would have someone else do the fluid. They told Me it would be ready by 8:30 the next day. Went to get the car the next day at 10 and called to let them know I was coming. They said they didn?t know and that I had reached the call center and they didn?t get the message and it?s a problem that happens so sorry about that. Said they could do the transmission replacement for an even higher price than they originally quoted me for the inconvenience. When I said tell me how doing a service I already said was too high for a higher price than originally quoted was a good deal and they said they had quoted me the wrong price earlier and sorry again. Unbelievable. When I was paying I asked for the manager and the lady I spoke to listened and apologized for everything and gave me the $30 oil change for free but still an unbelievably bad experience the whole way through in this day and age.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Brett Goodner General Manager bgoodner@BobHowardAuto.com