Reviews
The service department is well run and efficient.
The service department is well run and efficient. The sales department has been ok but I haven’t car shopped since 2017.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
They usually do very good work.
They usually do very good work. I have 2 complaints. First, it took over 4 hours to do a 1 hour job. Last, there was little to no communication on the job. If I was told at the beginning, I would have left and came back to pick it up. I was unable to get planned activities completed for the day which I had planned.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing this to my attention. I would like to apologize for not meeting the expectations by respecting your time. I will use this as a teaching opportunity for my team to help better serve our customers going forward. Please reach out to me if you have any concerns and I will be happy to get you taken care of. Respectfully, Royce Vorel Service Director (405)936-8656 rvorel@Group1Auto.com
Had to wait two hours for an oil change and that was with
Had to wait two hours for an oil change and that was with an appointment. Unbelievable! Poor customer service and management. A few others in the wait area were complaining about the same.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for letting me know about your experience. I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Respectfully, Royce Vorel Service Director (405)936-8656 rvorel@Group1Auto.com
Very courteous and knowledgeable about my request for a
Very courteous and knowledgeable about my request for a cabin filter change. And I was very happy for the quick finish of my car
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Overpriced service.
Overpriced service. They did not review any service records from the past. They sent me a video of the inspection and all they did was walk around the car. It showed nothing. They always try to add xx. Never going there again.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, Thank you for letting me know about your experience. I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Respectfully, Royce Vorel Service Director Bob Howard Toyota (405)936-8656
Bob Howard Toyota is a great dealership, which goes above
Bob Howard Toyota is a great dealership, which goes above and beyond for its customers.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for your positive comments about Bob Howard Toyota! Please let us know if there is anything else we can do for you; we are more than happy to help!
The service was quick and they were very courteous.
The service was quick and they were very courteous. I highly recommend going to Bob Howard Toyota for your next car!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for your positive comments about Bob Howard Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great staff!
Great staff! Haley is so helpful and nice. She went above and beyond to make sure my car was in good condition l.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Nick, we're happy you found Haley to be so supportive during your experience here at Bob Howard Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!
Prompt, and I was kept apprised of any updates to my car
Prompt, and I was kept apprised of any updates to my car while it was going through the maintenance process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Very easy and pleasant!
Very easy and pleasant! No hassle or sales gimmicks. Bradley was very knowledgeable and treated us with respect! We had one of the best buying experiences ever!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase