Reviews
Easy-going, no-nonsense Toyota Dealer
Justin did a great job a making things easy to understand and he kept us abreast throughout the process. Thanks for all of your help! Kord made it easy to get through all the paperwork and told us exactly what we were getting! Overall great experience! thanks so much!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you for taking the time to write this review. It is encouraging to know that Justin was able to show you dedicated and personalized service throughout the process. As the paperwork goes, we try our hardest to process it as easy as possible and we are glad that Kord was able to do that. Please continue to visit us whenever you have questions about your vehicle, and we will continue to provide great service. Best Regards, Sara St. John sara_stjohn@jimnortontoyota.com
Best of the Best at Jim Norton Toyota
Kevin Metzinger (a.k.a. Kevin-2) and Josh Casey both are very professional and made our experience in purchaing the vehicle effortless. We were so impressed with them both, that my mom made a purchase with Kevin and fincanced her vehicle with Josh. That happened two days later after we made our purchase. If you are looking to purchasing a Toyota, the dealership of Jim Norton is the BEST place to be! Please request Kevin Metzinger and Josh Casey - they are the BEST at Jim Norton!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your experience with us. Kevin and Josh are valued members of our team and it is wonderful to know that you were impressed with the service that you have received from them. We would love to work with you again in the future. Warm Regards, Sara St. John sara_stjohn@jimnortontoyota.com
Exceptional Customer focus and care
Richard Haase has a spirit of excellence. He truly cares for his customers and takes the time to listen and help them through one of the most difficult decisions in car purchases. Purchasing a used vehicle for a teenager is difficult as it is, but having someone like Richard to provide his guidance, expertise and knowledge is invaluable. No high pressure sales. Although we did not find a car this time, I found a "go to" person in Richard and I TRUST him. How many people can say that about a user car sales associate. Thank you Richard for all your assistance!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Nichol, we appreciate the time it took for you to share your experience with us. Richard is an asset to our dealership and is dedicated to meet the needs of our customers. It is great to know that your experience reflected his dedication. Please feel free to call or stop by if you have further automotive needs. Best Regards, Sara St. John sara_stjohn@jimnortontoyota.com
Buying my New Toyota Tundra
I just started off reviewing the trucks on the internet to get an idea of the cost and options on a new Tundra. I spent a lot of time working with Tony Rodriguez answering all of my questions and concerns on a new truck. He was very customer focus and made sure I was the one happy with my requests and answers. I then took some time to review another dealership who had the truck colors/options I was looking for at the time. I just didnt get the same customer feel that I felt at JIm Norton and my brother-in-law reached out to Joel Andreasen for some advise and I ended up working with Joel on buying my first Toyota Tundra. The whole buying process was relaxed and non agressive at JiM Norton the finance guy Zach Pinney was awesome, explained all details and made the whole buying experience GREAT. My family will be looking forward to buying another vechicle at this dealership. 100% satisfied
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate the time it took for you to write this review. We love hearing about customers that have a great experience at our dealership and we are glad you are one of them. At Jim Norton Toyota, we strive to ensure that no question or concern goes unanswered and it is encouraging to know that Tony, Joel and Zach were able to show you dedicated and personalized service. It is wonderful to know that you are satisfied with your experience with us. We are eager to see you on your next purchase. Warm Regards, Sara St. John sara_stjohn@jimnortontoyota.com
Repeat Customers Right Here
Excellent customer service with low pressure sales. Special thanks to Joshua Casey and Tommy Leathers. David Holmes also got my repair taken care of so I wouldn't need to return later. All the staff took care of us.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Joshua, Tommy and David were able to do that. Please do not hesitate to contact us if you have any concerns regarding your vehicle. Warm Regards, Sara xx. John sara_stjohn@jimnortontoyota.com
Great car-buying experience
I had planned on buying a new car in late November, so I started shopping in early October. I started online, and began working with Robert Blocker. I told him upfront I was just shopping, that I wouldn't be ready to buy until late November. He was not pushy, and he answered all my questions- needless to say, I left with my new Avalon October 7th... and I love it! The total experience working with Robert as my sales associate, and Sean in finance was awesome! I've been a Jim Norton customer since 2002, and am very pleased and satisfied. The dealership is very clean and comfortable while waiting for service to be done too! Thanks Jim Norton and all of your staff. Teri M
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
On behalf of Jim Norton Toyota, I would like to express our sincere gratitude both for your loyal business and for taking the time to write this marvelous review. Robert and Sean are valued members of our team and it is a delight to know that they helped to proudly represent our dealership throughout your experiences with us. It is wonderful to know that our consistent professionalism and great customer service has earned your trust in our business. We look forward to working with you again in the future. Best Regards, Sara St. John sara_stjohn@jimnortontoyota.com
Very friendly
When my car was totaled, I knew I wanted to go with another Toyota - through Bryan's recommendation, I worked with Robert on finding a new car fit. His help was invaluable and he was incredibly friendly throughout the process. He even offered to help me get to the dealership since I was without a car! Nick helped me figure out financing and was also very helpful as I navigated finances. Every step of the way, I felt very supported and comfortable. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Do not hesitate to inform us if you have any further questions or concerns regarding your vehicle. Warm Regards, Sara St. John sara_stjohn@jimnortontoyota.com
TOP NOTCH SERVICE REPS AND TOP NOTCH SERVICE
DAVID HOLMES IS BY FAR THE FINEST SERVICE REP YOU HAVE AT JIM NORTON. I HAVE BEEN THOROUGHLY IMPRESSED WITH HIS KNOWLEDGE AND DEMEANOR OVER THE PAST 6 YEARS.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Martin, on behalf of Jim Norton Toyota, I would like to express our sincere gratitude both for your loyal business and for taking the time to write this marvelous review. David is a valued member of our team and it is a delight to know that he has helped to proudly represent our dealership throughout your experiences with us. Please continue to visit us whenever you have questions or concerns regarding your vehicle, and we will continue to provide great service. Warm Regards, Sara St. John sara_stjohn@jimnortontoyota.com
Great service
Cody was excellent on taking care of my car he gave me the details on what it needed and didn't try to push things on me.I feel that he was very honest and I will be sending my family and friends to him.Keep up the great work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gary, thank you for taking the time to leave us this great review. Cody and the rest of our team strive to provide the highest levels of customer service and we couldn?t be happier to hear you had such a wonderful experience during your last visit. We hope you will come back and visit us again soon and we?re looking forward to helping you with your automotive needs down the road. Thank you for choosing Jim Norton Toyota! All the best, Sara St. John sara_stjohn@jimnortontoyota.com
Great Service, Very clean facility
Everyone was great - Jerry Hausman was great he took very good care of me and my problem with my car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this fantastic review, Gwendolyn! We couldn?t be happier that you chose our team here at Jim Norton Toyota to help you with the problem you were experiencing with your vehicle. If there is anything else we can do to help, please don?t hesitate to let us know. On behalf of everyone here, thank you once again for choosing Jim Norton Toyota and we hope you?ll visit us again soon! All the best, Sara St. John sara_stjohn@jimnortontoyota.com