Reviews
From the beginning to the end, was treated with respect, professional. Was directed to the waiting room. I was able to take care of some business, then I got a message my car was ready.
From the beginning to the end, was treated with respect, professional. Was directed to the waiting room. I was able to take care of some business, then I got a message my car was ready.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful review, Karen! We're happy to hear that you felt respected and received professional service during your visit to South Pointe Chevrolet. It's great to know that you were able to take care of your business while we worked on your car. We appreciate your feedback and look forward to seeing you again soon! South Pointe Chevrolet Team
It was very inviting I was welcomed in and felt very comfortable they made the whole process very enjoyable I will be recommending them to everyone looking for a car I will definitely be doing business in the future
It was very inviting I was welcomed in and felt very comfortable they made the whole process very enjoyable I will be recommending them to everyone looking for a car I will definitely be doing business in the future
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your fantastic review, Tyler! We're thrilled to hear that you felt welcome and comfortable at South Pointe Chevrolet. It's wonderful to know that you had an enjoyable experience, and we appreciate your willingness to recommend us to others. We look forward to assisting you with your future car needs! South Pointe Chevrolet Team
I took my car in because it wouldn?t start assumed it was a battery issue. Was told it was not and sometimes the batteries just needed jumpstart. Three days later I was left abandoned. Service took a while and expensive.
I took my car in because it wouldn?t start assumed it was a battery issue. Was told it was not and sometimes the batteries just needed jumpstart. Three days later I was left abandoned. Service took a while and expensive.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jesse, I’m sorry to hear about your experience and understand how frustrating it is to be without your vehicle for several days, especially when you’re waiting for answers. Communication and keeping our customers informed throughout the repair process is extremely important to us. Please reach out to me directly so I can review your visit, better understand what happened, and see what we can do to address your concerns. Joel Brook General Manager 9184818000
They took care of me needed new tires. I had to leave it overnight. Thank you.
They took care of me needed new tires. I had to leave it overnight. Thank you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're glad to hear that you had a positive experience with South Pointe Chevrolet while getting your new tires. We appreciate your trust in us and hope to see you again next time! South Pointe Chevrolet Team
Very easy to work with. Very easy to work with. Very easy to work with.
Very easy to work with. Very easy to work with. Very easy to work with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive feedback, Eddie! We're delightedto hear that you found it easy to work with South Pointe Chevrolet. We appreciate your support and hope to see you again soon! South Pointe Chevrolet Team
Great place to have your vehicle serviced. Customer service is outstanding, everyone is professional and friendly and take the time to listen to your needs. Highly recommended South Point Chevy
Great place to have your vehicle serviced. Customer service is outstanding, everyone is professional and friendly and take the time to listen to your needs. Highly recommended South Point Chevy
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words, Samuel! We are delighted to hear that you had a positive experience at South Pointe Chevrolet. Our team strives to provide outstanding customer service, and it’s great to know that we met your expectations. We appreciate your recommendation and look forward to serving you again! South Pointe Chevrolet Team
Awful. Will never use this dealership again. Received their coupon flier in the mail. Called around 9am to schedule a brake pad replacement ($109), oil change ($30), and tire rotation ($10). They scheduled me for 10:30am, and I dropped my truck off then. At 5pm, I called to check on my truck. They said I needed to confirm I wanted brake pads, 6 1/2 hours after I dropped it off. The price was almost double as well, and they said they had not applied the coupons yet. Ok. The next day I go to pick it up. They hand me a bill for almost $400. They said the rotors had to be turned. I told them I never agreed to that. The manager said "how do do think a brake job is done?" As if suggesting that rotors always have to be done too, which they obviously don't. Sometimes yes, but not always. He said the rotors were another $233 to have them turned. Insane. I can get 2 rotors and 2 pad sets for almost half that price NEW. He then said I can only use 1 coupon per visit, because he said ""grocery stores only allow you to use one per visit". After telling him I wasn't paying for the rotors, the manager did eventually lower the price to around $220, so basically another roughly $20 or so more than should have been. I pad it, told him I'd never come back. He didnt seem to care at all. No apologies for holding my truck for almost 24 hours for a couple hours job, no apologies for the miscommunication. He just didn't care. Also, the several previous times I've gone here including this one, they've always had new people. This time, I checked my truck in with someone on their 2nd day. The lady handling my repairs was in her 3rd week. Employees do not seem to last here, for whatever reasons, they have a high turnover in this area. BE WARNED. If you care about your vehicle, consider am alternative.
Awful. Will never use this dealership again. Received their coupon flier in the mail. Called around 9am to schedule a brake pad replacement ($109), oil change ($30), and tire rotation ($10). They scheduled me for 10:30am, and I dropped my truck off then. At 5pm, I called to check on my truck. They said I needed to confirm I wanted brake pads, 6 1/2 hours after I dropped it off. The price was almost double as well, and they said they had not applied the coupons yet. Ok. The next day I go to pick it up. They hand me a bill for almost $400. They said the rotors had to be turned. I told them I never agreed to that. The manager said "how do do think a brake job is done?" As if suggesting that rotors always have to be done too, which they obviously don't. Sometimes yes, but not always. He said the rotors were another $233 to have them turned. Insane. I can get 2 rotors and 2 pad sets for almost half that price NEW. He then said I can only use 1 coupon per visit, because he said ""grocery stores only allow you to use one per visit". After telling him I wasn't paying for the rotors, the manager did eventually lower the price to around $220, so basically another roughly $20 or so more than should have been. I pad it, told him I'd never come back. He didnt seem to care at all. No apologies for holding my truck for almost 24 hours for a couple hours job, no apologies for the miscommunication. He just didn't care. Also, the several previous times I've gone here including this one, they've always had new people. This time, I checked my truck in with someone on their 2nd day. The lady handling my repairs was in her 3rd week. Employees do not seem to last here, for whatever reasons, they have a high turnover in this area. BE WARNED. If you care about your vehicle, consider am alternative.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re sorry to hear about your experience and understand your frustration with the communication, timing, and pricing during your visit. We want our customers to have a clear understanding of recommended services and associated costs before work is performed. Your feedback is important, and we take these concerns seriously. Please reach out to me directly so I can review your visit and discuss what occurred with you personally. We appreciate the opportunity to address your concerns. Joel Brook General Manager 9184818000
A great experience. Fairly quick and easy, in and out. I would com back again Awesome!!!
A great experience. Fairly quick and easy, in and out. I would com back again Awesome!!!
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review, Andre! We're glad to hear that you had a great experience at South Pointe Chevrolet and found the process quick and easy. We look forward to assisting you again in the future. Feel free to share your experience with others! South Pointe Chevrolet Team
Micheal was absolutely wonderful. Top tier, made my whole experience great and so smooth. We will be back for my boyfriend to find something. Obviously with Micheal.
Micheal was absolutely wonderful. Top tier, made my whole experience great and so smooth. We will be back for my boyfriend to find something. Obviously with Micheal.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Cadence! We're thrilled to hear that Michael made your experience at South Pointe Chevrolet so great and smooth. We look forward to welcoming you and your boyfriend back for another visit. See you soon! South Pointe Chevrolet Team
Everyone in the Dealership was very nice and delivered great service. They make the process of buying a car a pleasant experience.
Everyone in the Dealership was very nice and delivered great service. They make the process of buying a car a pleasant experience.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.