Don Carlton Honda

4.5
(370 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–7:00pm 7:00am–6:00pm
Tuesday 8:00am–7:00pm 7:00am–6:00pm
Wednesday 8:00am–7:00pm 7:00am–6:00pm
Thursday 8:00am–7:00pm 7:00am–6:00pm
Friday 8:00am–7:00pm 7:00am–6:00pm
Saturday 8:00am–7:00pm 7:00am–6:00pm
Sunday Closed Closed
2021 consumer dealer award View 2 awards
2021 consumer dealer award 2020 consumer dealer award

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Reviews

4.5
(370 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Don Carlton Honda from DealerRater.

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5.0

My (long distance) purchase experience was great!

My (long distance) purchase experience was great! Sam quoted me a price (and honored it even when we realized the vehicle had some extra items installed). He recommended a delivery service (which saved me from having to fly to Tulsa and drive back to Memphis). And I was able to do all the paperwork online. (p.s., I bought 'Hank', had him delivered, added Weathertech floor and cargo mats - and still have spent less in total than buying from any of my local dealers.)

5.0

My (long distance) purchase experience was great!

My (long distance) purchase experience was great! Sam quoted me a price (and honored it even when we realized the vehicle had some extra items installed). He recommended a delivery service (which saved me from having to fly to Tulsa and drive back to Memphis). And I was able to do all the paperwork online. (p.s., I bought 'Hank', had him delivered, added Weathertech floor and cargo mats - and still have spent less in total than buying from any of my local dealers.)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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5.0

Charbel was very helpful and put me in the exact kind of

Charbel was very helpful and put me in the exact kind of car I wanted at a good price. Would definately do business again.

5.0

Charbel was very helpful and put me in the exact kind of

Charbel was very helpful and put me in the exact kind of car I wanted at a good price. Would definately do business again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Had my Acura TLX service today, Anthony was my service

Had my Acura TLX service today, Anthony was my service tech, he was prompt, friendly, and helpful. Thanks Don Carlton Honda

5.0

Had my Acura TLX service today, Anthony was my service

Had my Acura TLX service today, Anthony was my service tech, he was prompt, friendly, and helpful. Thanks Don Carlton Honda

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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1.0

My mechanic told me I got cheated.

My mechanic told me I got cheated. He topped off the brake fluid so the warning light on the dashboard went off but at Don Carlton Honda, I had to pay $139 for a diagnostic check on why there was a warning light on the dashboard when all they had to do is top off the brake fluid and then after a diagnostic check they said i had to replace a part which would have caused hundreds of dollars more. Always get a second opinion before going to Don Carlton Honda.

1.0

My mechanic told me I got cheated.

My mechanic told me I got cheated. He topped off the brake fluid so the warning light on the dashboard went off but at Don Carlton Honda, I had to pay $139 for a diagnostic check on why there was a warning light on the dashboard when all they had to do is top off the brake fluid and then after a diagnostic check they said i had to replace a part which would have caused hundreds of dollars more. Always get a second opinion before going to Don Carlton Honda.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Consumer response

My mechanic told me I got cheated. He topped off the brake fluid so the warning light on the dashboard went off but at Don Carlton Honda, I had to pay $139 for a diagnostic check on why there was a warning light on the dashboard when all they had to do is top off the brake fluid and then after a diagnostic check they said i had to replace a part which would have caused hundreds of dollars more. Always get a second opinion before going to Don Carlton Honda.

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5.0

Bought our new car from Alan.

Bought our new car from Alan. We had the best time buying from him. He know the answer to all of our questions. He was a pleasure to buy from.

5.0

Bought our new car from Alan.

Bought our new car from Alan. We had the best time buying from him. He know the answer to all of our questions. He was a pleasure to buy from.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Just had my 2019 Honda HR-V routine oil and filter change

Just had my 2019 Honda HR-V routine oil and filter change at the Express Service. Everyone was polite and friendly. I waited a total of 48 minutes and they washed my car to boot. Cost was 50 bucks.

5.0

Just had my 2019 Honda HR-V routine oil and filter change

Just had my 2019 Honda HR-V routine oil and filter change at the Express Service. Everyone was polite and friendly. I waited a total of 48 minutes and they washed my car to boot. Cost was 50 bucks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Our salesman, Alan, couldn’t have been nicer or more

Our salesman, Alan, couldn’t have been nicer or more helpful. The paperwork was quick and easy plus the used car manager gave us a decent appraisal on our car. I didn’t like paying over msrp for the new Odyssey, but Alan did get a few hundred knocked off for us. Just the state of the market, I guess.

5.0

Our salesman, Alan, couldn’t have been nicer or more

Our salesman, Alan, couldn’t have been nicer or more helpful. The paperwork was quick and easy plus the used car manager gave us a decent appraisal on our car. I didn’t like paying over msrp for the new Odyssey, but Alan did get a few hundred knocked off for us. Just the state of the market, I guess.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1.0

Will NEVER purchase and service my Hondas with this

Will NEVER purchase and service my Hondas with this dealer. Very POOR customer service. Period…

1.0

Will NEVER purchase and service my Hondas with this

Will NEVER purchase and service my Hondas with this dealer. Very POOR customer service. Period…

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

Great, low pressure dealership!

Great, low pressure dealership! Helpful and knowledgeable salespeople. They made buying my new car so easy!

5.0

Great, low pressure dealership!

Great, low pressure dealership! Helpful and knowledgeable salespeople. They made buying my new car so easy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Sami is wonderful!

Sami is wonderful! He assisted me in trading my wrecked car on a new car in the midst of a new car shortage. As always, Sami and his crew, particularly Russell, came through for me! In over sixteen years, my family has purchased six new cars from Sami.

5.0

Sami is wonderful!

Sami is wonderful! He assisted me in trading my wrecked car on a new car in the midst of a new car shortage. As always, Sami and his crew, particularly Russell, came through for me! In over sixteen years, my family has purchased six new cars from Sami.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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