Graff Chevrolet

Everyone seemed so nice. I bought a new car from them and after driving it for a few days i noticed it was damaged! Wow i was really disappointed so i... called/emailed/texted multiple times to make sure that i wouldnt drive up there to get it repaired for nothing. They just keep pressuring me to come in person even though its a 40 minute drive ( which i told them many times ). I keep telling them that i needed to make sure everything was in line before i went up there. Everything seemed ok but of course once i was there they bounced me around to different departments and ultimately telling me that there was nothing they could do! HA what a joke. So I was in luck that Nathan P. had taken a picture of the car before i drove off the lot, and i was able to show them that. But regardless this means that they were telling me they were not responsible for this damaged car that they sold to me unless I had proof, which means that they DONT inspect cars properly before they sell them. TERRIBLE SERVICE AND SALES. PS i think that if i had NOT brought up the fact that they didnt document the damage done to the new car and then sold it to me anyway they would have never helped me. I was lucky enough to know someone who knows how the industry works. So unless you are like me they will most likely find a way to get you to show up in person and then always present you with a run around that results in the customer paying up cash or leaving with wasted time and energy. Other than that it was great....

Jesus and Phillip were excellent with the sales and finance of the truck

Great customer service.. told me how much i need for down payment for the type of vehicle i wanted in the monthly payments i requested base on my credit..... i will be back.

Linda and her team provided impeccable service keeping me updated and informed throughout the process. With our busy schedule, the flexible drop off and... pick up times are appreciated.

Great service from advisor Rodney Rogers. Service department work was outstanding!

Very poor customer service after the purchase, car had issues they hid from me, they also didn't send my tag and title in time and took months to do it.... Don't buy from here, they don't care about their customers!!!

Last week, I asked how much would a maintenance service package be and the service guy said it would be $548. I said “ okay what all does it include? “... he says, “ you want me to go into detail ? “ I said “ yes I want to know what I am about to spend $548 dollars on” and he sounded so obnoxious and rude about it. I called requesting to do a walk in today for an oil change and the rude service guy said they were done for the day. It’s 12pm y’all . I asked what time do they close and he said 4 but they had too many vehicles. Like okay , that is not my fault. Rude service department. I hate that management does NOTHING about this awful customer service. Do you guys even know that reviews are everything nowadays?? I will not be coming back here anymore . I’ve service my truck there since I bought it. I’ve came back even after they didn’t even SCREW ON THE CAP FOR THE OIL CORRECTLY!!! Oil spilled allll over my drive way!! And they could not own up to the fact that it was there fault. Instead someone in the service department said “ people make mistakes” . So they allegedly did a whole new oil change and gave me a gallon of fluid to remove oil stains. You people are ridiculous . Done with this crappy dealership.

DO NOT I REPEAT DO NOT DO BUSINESS HERE!!!!!! Me and my family of 6 only had one car at the time and realized how hard it was to function with one vehicle... so we scarified for months to save up to purchase a 2nd vehicle. When we finally saved up we thought it would be better for us to purchase from a large car lot, not the small mom and papa kind because we know how how they function as far as they’re notorious for selling you anything. So what we thought was going to be one of the best days for us in a while turned into one of the WORST moments in our life. We purchased a truck here on 7-11-2019 at the Graff Chevrolet at address 1405 E Main St, Grand Prairie, TX. Buy the time we made it off the freeway headed home the vehicle was make knocking noises. So we called the salesman and he said to bring it back in. So we brought it back. They said it was the transmission and it needed to be replaced and the warranty DIDN’T start until 30 days after the sale. The manager said the only thing he could do was fix it and they would pay for it. We asked for another vehicle or our money back and he said he couldn’t give us another vehicle and we couldn’t get our money back either. We tried to call the bank to see if we could cancel payment but no luck. So in total we had our new vehicle that we only had for a few hours and brought it back for them to fix. The service department had our vehicle for 41 DAYS. And during the 41 days we had to keep calling for something to be done. We also called our salesman and he informed us that he quit due to our whole situation. He informed us to contact him if we needed more help with our situation and encouraged us to go higher up and do formal complaints because of the ridiculous situation. We even called Chevrolet corporate to file a complaint. So we finally get a call saying our vehicle is ready to pick up. The way they called made us feel like they were unsure about if the vehicle is ready. 10 minutes before the service department closes and it’s still messing up. We drove 1 block from the car lot and ended up turning back around because the problem is not fixed. The vehicle is still doing the same thing and worst. So we go back in to express our concerns about the vehicle not being fixed. We insist that the manager comes to test drive it to see the problem, he insists on sending a couple of different employees to do it. He says nothing is wrong and We asked for our money back for the second time. He acted as if we SHOULD NOT HAVE BEEN upset. The manager says it’s nothing he can do and his already done too much at this point. I’m so upset now I’m fussing and don’t know what else to do I call the police and they said it’s a civil matter and was told to never return or I would be charged with trespassing. He literally banned me and my family from the premises. Not to mention my four small kids were with me and my baby girl cried on the way home because she was saying it feels like the wheel coming off. I had to explain to her that it’s just the part under the hood and we would be ok and at that moment the check engine light pops on. We’re not allowed back so we’re stuck with a horribly unsafe vehicle for our family. It literally feels like the motor is going to fall from underneath the vehicle. They wouldn’t release any paperwork stating they even fixed the problem which apparently they hadn’t.

Graff Chevrolet is the worlds greatest dealership from Mark the general manager to the sales people to the finance department. They treat you like family.... They go overboard to get the deal done. I can't say enough about the great customer service at Graff. I love my brand new 2019 Silverado it is one best looking trucks I have ever seen. I tell you if you have any idea about buying a new truck go straight to Graff Chevrolet the are the worlds greatest.

I would say that my overall experience with the dealership was not the best, but Edwin on the used car team did an incredible job getting me a great deal... for my trade-in as well as the purchase on a certified Suburban. He worked extremely hard from start to finish to ensure that we were taken care of several weeks after leaving the dealership. I was super thankful for his persistence and making sure the deal we received was the deal that was discussed over the phone. Edwin is the go-to salesman with this dealership.