Reviews
Write a reviewTypical dealership treatment here.
Typical dealership treatment here. Will try to give you as little as possible for your trade and ask you to pay 20% over value for their vehicle and then tack on another $1500 “reconditioning” fee?! For a 10 year old truck?!
Service accessories installation
Positive service & personnel overall. Part installation was done within the time they quoted. Comfortable waiting area, very courteous and helpful staff.
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Graff Chevrolet Company and we hope to see you again.
Worst dealership ever!
Worst dealership ever!! Offered us a price for our car drove 4.5 hours round trip just for them to offer us way less and didn’t hold up their end of the bargain!! They just feed BS!!
They play the sales scams well..
They made offer to buy my daughters vehicle sight inseen with pics sent, get there and they offer 3000 less. Said it would take 30 minutes and we've been here all morning and had to speak with manager...still can't stand behind their word, typical sales move..
Hi, thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to make this up to you. Please contact our manager at (972) 343-1200 so we can make your experience a positive one.
Quoted price for my daughter's vehicle sight unseen,
Quoted price for my daughter's vehicle sight unseen, (pics sent) get there, now it's 3000 less.
We’ve been customers at Graff for years, but it’s been 10
We’ve been customers at Graff for years, but it’s been 10 years since we purchased a vehicle. Graff was excellent, they notified us when a vehicle came in. They accommodated our schedules for test drives. The entire sales team-Carlos, Francis, and Reuben, were awesome. And Phillip in finance got us a smoking rate. Graff got us in the truck we wanted and that fit our budget. Great experience! Would recommend!
Bait and Switch
They have a 2020 Honda Passport Elite listed which is not there nor is it in their inventory. They almost got me with a bait and switch when I expressed interest in the listed vehicle. At least they told me the day I was going to visit that they don’t have it. But here it is listed still. I bought a similar vehicle yesterday (1/27/22) at another dealer and their listing was pulled down same day. Graff Chevrolet uses shady tactics and employed salesman with little professionalism.
Hi, thank you for taking the time to leave us your honest feedback. Here at Graff Chevrolet Company, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (972) 343-1200 to discuss ways we can better serve you in the future.
Agreed to price of new car via text. Drove there round...
Agreed to price of new car via text. Drove there round trip an hour to value trade and then after agreeing to trade they then tried to add another markup fee. Totally unprofessional and false advertising. This place is xxxx and a dump. Can see why it appears to be going out of business.
Worst experience ever. Tried to rip me off with a bogus...
Worst experience ever. Tried to rip me off with a bogus reconditioning fee of $3000 on a car with 4K miles. Never do business here.