Reviews
I recently had my car inspected at one of those quick...
I recently had my car inspected at one of those quick stop garages in Hadley, MA and it failed inspection. I was asked to come into the garage as they’d put the car on the lift and a mechanic explained I needed a new muffler and perhaps one of the connecting pipes. He said there probably was a hole on top of the muffler. They could have the parts in an hour and the cost would be approximately $1000.00. Having some doubts and because I’d never used this garage for repairs (other than for annual car inspections), I called a garage I’ve used in the past: Lundgren Honda in Greenfield, MA and spoke with Jon. He gave me an appointment within the week and they found the muffler and pipe were fine…I only needed to replace a rusty flange. Total cost: under $250.00. Granted if the muffler or connecting pipe needed to be replaced, I would do it willingly. At the Hadley Garage, it seemed like a hard sell and I felt I was being taken advantage of because I failed the annual auto inspection. I liked Jon, the Service Advisor I dealt with at Lundgren Honda and felt I was in good hands. For 30 or so years my sister has had her car serviced under the guidance of Rob Avery, the Service Manager at Lundgren Honda and trusts him explicitly. I like the atmosphere at Lundgren and find people are friendly and helpful and in this case, they saved me lots of money!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We have appreciated your service. You take care your...
We have appreciated your service. You take care your customers. I think any time we will need your assistance, you will be there. Keep it up and Stay Safe.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Marty was awesome to work with. He found me the exact car...
Marty was awesome to work with. He found me the exact car I was looking for and the entire process was fast and smooth. I would definitely recommend him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Happy to be on Team Marty. Former lease holder giving me...
Happy to be on Team Marty. Former lease holder giving me a hard time returning my vehicle. I called Marty from the former dealers office and suddenly everything was squared away satisfactory. Now enjoying my new Honda Accord. Thanks Marty for making this transition work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had a good experience transitioning to a Honda Accord. Appreciated the support and help from Salesman Marty Kendrick.
Always excellent service! First time buying a car here,...
Always excellent service! First time buying a car here, it was smooth and I am satisfied with my experience:-)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We feel very fortunate to have had James as our sales...
We feel very fortunate to have had James as our sales consultant. His easy going but informative manner combined with vehicle knowledge was outstanding. He went above and beyond with helping us to deal with our vehicle insurance agency. Thanks in large part to James, we look forward to a continued rewarding experience at Lundgren Honda.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Marty was knowledgeable, friendly and made buying my new...
Marty was knowledgeable, friendly and made buying my new Forester easy and enjoyable. Everyone involved was friendly and made this process go smoothly. I will definitely be back at Lundgren’s.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Marty made purchasing a new vehicle extremely easy! This...
Marty made purchasing a new vehicle extremely easy! This is my third purchase from Marty and Lundgren Honda. I highly recommend them all, from Rob in service to Connie in finance. It makes it nice that I don’t have to worry about any part of my vehicle purchasing and service. Thanks guys!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This was my first interaction with a dealership and my...
This was my first interaction with a dealership and my first new car purchase. I wasn't sure what to expect, and was pleasantly surprised by how smooth the whole process was.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Connie sold me an extended warranty 4 years ago with my...
Connie sold me an extended warranty 4 years ago with my new Fit. When I ran into trouble making a claim on the warranty, Connie intervened and went above and beyond even though I was now seeking service in another dealership in another part of the state. She listened and took action on my behalf and I appreciated her efforts!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair