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Director","emailTxt":"dpompa@mcdavid.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18691,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":562460,"firstName":"Devon","lastName":"Applewhite","titleText":"Sales","emailTxt":"dapplewhite@mcdavid.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18691,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":562488,"firstName":"Godspower","lastName":"Inyang","titleText":"Sales","emailTxt":"godspoweriInyang@mcdavid.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18691,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":562459,"firstName":"Jamal","lastName":"Amir","titleText":"Sales","emailTxt":"jamir@mcdavid.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18691,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":562469,"firstName":"Jesse","lastName":"Esquivel","titleText":"Sales","emailTxt":"jesseesquivel@mcdavid.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18691,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":562465,"firstName":"Joshua","lastName":"Daffern","titleText":"Sales","emailTxt":"joshuadaffern@mcdavid.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18691,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":562483,"firstName":"Joyce","lastName":"Llegbodu","titleText":"Sales","emailTxt":"jllegbodu@mcdavid.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18691,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":562481,"firstName":"Luis","lastName":"Gutierrez","titleText":"Sales","emailTxt":"luisgutierrez@mcdavid.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18691,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":562487,"firstName":"Michael","lastName":"Insall","titleText":"Sales","emailTxt":"michaeliInsall@mcdavid.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18691,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":562463,"firstName":"Morgan","lastName":"Brown","titleText":"Sales","emailTxt":"mbrown@mcdavid.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18691,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":562489,"firstName":"Randy","lastName":"Johnson","titleText":"Sales","emailTxt":"randyjohnson@mcdavid.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18691,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":543218,"firstName":"Regan","lastName":"Mcgee","titleText":"Internet Manager","emailTxt":"Rmcgee@mcdavid.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18691,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":562480,"firstName":"Rodney","lastName":"Godfrey","titleText":"Sales","emailTxt":"rodneygodfrey@mcdavid.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18691,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":562466,"firstName":"Roy","lastName":"El 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David McDavid Honda Irving

2.2 out of 5 2.2
Rectangle 48
Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

David McDavid Honda Irving Hours

Sales

Monday

8:30 AM - 9:00 PM

Tuesday

8:30 AM - 9:00 PM

Wednesday

8:30 AM - 9:00 PM

Thursday

8:30 AM - 9:00 PM

Friday

8:30 AM - 9:00 PM

Saturday

8:30 AM - 9:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since June 2002

David McDavid has been in business for over 70 years. Our goal is a quick, hassle free buying experience at the BEST price in DFW. We offer New Honda Sales and Pre-Owned Sales including Honda Certified Pre-Owned as well as nearly all makes in models. If we don't have the car you are looking for, we will get it for you!

...



Our Parts Department, Service Department, and full Paint and Body Shop accommodate nearly all makes and models.

We even provide FREE LOANER VEHICLES for many repairs and services. Shuttle Van available too!

"This brand stands for savings. Hassle free buying experience Serving DFW for over 70 years 5x Presidents Award"

Service

Wheel Balance

$49.95

Tire Rotation

$19.95

Air Filter Replacement

$41.95

Power Steering Service

$119.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

2.2 out of 5 2.2
818 lifetime reviews. Includes reviews of David McDavid Honda Irving from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 2.0 out of 5
    June 24, 2020

    DO NOT BUY FROM HERE! I made the mistake of thinking that the dealer I was buying from didn't make a difference and I was SO WRONG. It started with me... making an appointment online with a salesperson. While there, I asked him plenty of questions about the buying process, as this was my first car. Basically everything I asked either he didn't know or it later turned out to be a lie. The car I test drove was missing absolutely everything that was advertised; no tint, wheel locks, etc. When I asked about the price they said that it was correct and that was the price of that specific vehicle without all of the bells and whistles and the deal online was wrong and I stupidly went along. When I went back with the finance manager to finalize, he was forcing me to get different service plans; wheel and dent protection, interior treatments, etc. I realize now he just wanted to benefit as I was offering a large down payment. About a month after purchasing I had a few questions my salesperson couldn't answer (of course he couldn't) and I spoke with David Pompa, who has been mentioned in a few more reviews on this site. He was THE MOST UNPROFESSIONAL MAN I HAVE EVER MET. He was rude to me the entire time and I just hung up on him. I tried to escalate to Honda corporate, but without proof, there was nothing they could do. Recently, I refinanced my car through them since my original rate was astronomically high and I couldn't find a better rate with a company that wasn't just giving me the run-around. Not only did they lie about my refinance rate, the finance manager filled out everything with the wrong figures and it's now showing I owe my new bank $2,000 more than I owed the last one and MORE THAN I OWED WHEN I BOUGHT THE CAR ALMOST A YEAR AGO. So now I'm working on getting that straight. After all of this, I'm switching dealers completely because this is ridiculous. I'm sure they're going to reply to this review "apologizing," but I assure you this is THE SHADIEST DEALERSHIP IN NORTHERN TEXAS. Please learn from my mistakes and take your money elsewhere.

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    June 3, 2020

    Please acknowledge Mr, Cris Wilkins, on assisting me with the Service & Recommendation on my Honda Accord. He provided me with Great Service and Great... Customer for myself and my Honda. Please acknowledge him on his Very Professionalisms & Great Attitude. Cheers to Mr. Cris Wilkins. Also, Thank You for the Extra Assistance.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, we are delighted to see this rating! Have a great day!

  • February 7, 2018

    I had a wonderful experience buying my new car at David McDavid Honda of Irving. Aside from the car being great, Ann's attention was sensational! She is... a great seller, very dear and helpful. I loved the experience of buying my new car here.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    May 23, 2020

    I bought a used 2016 Honda Pilot in August of 2019 and I have been wanting to post a review about my experience at David McDavid Irving for a long time.... I paid $24,000 for my Honda Pilot after you factor in the extended warranty and upholstery service protection. You would think that after someone pays this much for a car whether it is used or not; that someone would get some sored of service after the sale. I own a Mercedes but I don't expect Mercedes level service. I do like to talk to people that know how to help me, can follow up and answer simple questions about my purchase. The half a dozen people I have dealt with in the past year at David McDavid are incompetent and don't know what is going on. I even sent them an email detailing my experience and never received a follow up from them. Every person I have ever talked to at David McDavid was confused and unable to help. Sam Mau and his finance director acted very nice and even welcomed me to their family. However, once I gave them my check it was like Dr. Jekyll and Mr. Hyde. They are the very worst of the worst. I would have gotten better service at "Joe Bob's Used Cars". My wife and I are afraid to go there for any type of service. We paid $1,000 for their upholstery protection product, but we assume they would not even honor it if we took it there. That is how bad they are. We would rather not waste or time with their lack of service and the frustration they bring so we consider the $1,000 a loss and would rather pay someone else out of pocket to clean our upholstery. We have been taking our car to Lute Riley Honda since we purchased our Honda Pilot for any type of service. They are great! We have purchased 2 cars at Lute Riley Honda and I can honestly say I would never purchase a car from David McDavid even if they gave me 50% off the purchase. Maybe David McDavid could learn a thing from Lute Riley Honda on how to service their customers better. When we purchased our vehicle, they promised it would be ready by a certain day. It was not ready and we had to postpone a vacation. When we finally picked up the car a week later it was still not ready. We had to bring it back twice for all kinds of reasons. They even promised to touch up the car but it took a lot of begging to get them to even do that. We had to beg them to change the almost dead battery on our key fob before we drove the car off the lot. The warning light telling us the key fob battery was almost dead kept coming on. One of their sales people told us that they do not replace key fob batteries when someone buys a car. I guess that five-dollar Duracell battery is too much to ask on a $24K purchase. We told them it would really be bad if we were driving home and the key fob died and disabled our car and they would have to come and get us. We have called David McDavid over a dozen times and it is very difficult to get any information from anyone at David McDavid to help. The people that answer the phone have no idea what is going on and do not know how to direct us to the right person. We were not given any information about the finances of the car we bought. When we had not received a bill for a couple of months after we drove off the lot, I called to get some information from the sales office. I couldn't get anyone to call me back for a long time and when they did call me back, I couldn't get anyone to help me figure out what bank to contact about our loan. They had no idea who they go to do our loan. Go Figure. I could go on but you get the picture.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for bringing this to my attention, Raul. Some time ago a representative from our team reached out to you to address and resolve your concern...s. Can you confirm that your needs been taken care of? We can be reached at (512) 214-7502. Thanks so much.

  • 1.0 out of 5
    April 23, 2020

    DO NOT PURCHASE FROM THIS DEALERSHIP.. THEY SELL LEMON CARS AND REFUSE TO MAKE IT RIGHT!! 4/23/2020 BAHA EVEN TOLD ME TO LET SOMEONE ELSE TAKE OVER THE... LEMON!!! SMH THATS JUST ALL KINDS OF WRONG. THEIR OWN SERVICE DEPT RECOMMENDED THEY SWITCH ME TO ANOTHER CAR BECAUSE THE ENGINE IS BAD AND IT WAS SOLD TO ME WITH A BAD ENGINE !!!

    Not Applicable
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    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Greetings Ms. Elliott, I am sorry to hear that you are not satisfied with your purchase. Please give us a call to discuss at 214-516-7502. Thank you. ...Shakeel Ahmad, GM


    Worked with:
    Baha Mahmoud

    Pre-Owned Sales

    NOT RATED

  • 5.0 out of 5
    March 17, 2020

    Please Acknowledge My Service Advisor Mr. Lucio Luna, he always greets me with smile and provide me with Great Customer Service and Detail information... about my Honda Accord. Also for the first time my Wife came with me to get my Honda Serviced she also stated, Toyota doesn't provide this type of Top Notch Service, and she was very impressed with the Waiting Area and the overall Service & Parts Department at David McDavid Honda of Irving. Kodos & Plus for Mr. Luna. Thanks You

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello rlsimsjr, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a posit...ive customer experience with us. Kind regards!


    Worked with:
    Patrick Hudson

    Sales

    NOT RATED

  • 1.0 out of 5
    February 15, 2020

    While buying my fifth car at this dealer and at finance with Omar who was processing the last step included a Service contract, Key replacement fee, tire... replacement, dent repair and maintenance. Clearly advised I was not interested to what he said don't worry pay your first monthly payment and come to the dealer to cancel it. As instructed after my first payment went to the dealer, signed the form to cancel everything and Omar advised a refund will be given. After two months with no response or refund returned to the dealer for answers to what he said that the signed form has been sitting on his boss desk all this time. I requested to speak to a manager and never show up to talk about the lies and lack of customer service and trust. They had the audacity to send a sales man to assist me instead of a manager who I was requesting. At the end, Omar comes to tell me he send the form. Liars and more liars...here I am still waiting for my refund.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    Hello, someone from our team should have reached out to you to address your concerns. If you have not spoken to anyone, please reach out to me. Thank ...you. Eric Scott, GM 214-516-7502


    Worked with:
    Sohaib Imran

    Sales

    NOT RATED

  • 1.0 out of 5
    February 9, 2020

    I don't trust David McDavid Irving Texas I purchased a 2014 Honda Accord January 31,2019. I was told I had 100.000 miles warranty. I found out that wasn't... true. On January 31,2020 my check engine light started flashing on and off. I stopped at Denny's to pick up breakfast. When I got back in the car the car would not start. I try several times but it would not start. It was 4 am I set in the car until a coworker picked me up at 5:15 am I went on to work and left my car in Denny's parking lot.I came back at 1:15pm I started my car the radio & lights was working but the car stopped running. When the tow truck driver came I tried to started again but it would not start. After waiting on the service man to check my car Uy tell me my battery is dead, I need brake pads and new tires.. brakes and tire don't have anything to do with my car starting. Uy later in formed me the fuel injector went out filled the cylinder and flooded the spark plugs, Uy stated every time they tried to start the car gas flowed out to the ground. Uy state's the motor was good that nothing was wrong with the motor. I inform Uy that I did not experience gas flowing on the ground when I tried to start the car I also inform Uy I had 100.000 miles warranty on my car. Day later Uy informed me the car need a starter then later Uy informed me the motor was not good and I needed a new motor. I had this car 1 year 1 year I purchased this car from David McDavid. How can all this be wrong with a car 1 year after you purchased. I didn't have a slow start a slow drag lights worked radio worked. No problems. David McDavid what did you do? What didn't you do? I year to date and all this??? What kind of cars are you selling? What services are you making up. This is unbelievable.

    Not Applicable
    Customer Service
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    Quality of Repair
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    Not Applicable
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    Hello there and thank you for bringing this to our attention. I am sorry to hear that you are having trouble with your vehicle, however we cannot look... into this using the name posted here. So when you have a moment, please give me a call at 214-516-7502. Thank you. Casey Pollard, Service Manager


    Worked with:
    Felix Ndingwan

    Sales

    NOT RATED

  • 1.0 out of 5
    February 3, 2020

    Do not buy from this car dealership as they are rude,......

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
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    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hello, please reply here in a private message with your legal name and contact information and someone from our team will reach out to you to address ...your concerns. Thank you and we look forward to speaking with you.


    Worked with:
    Roger Gaines

    Sales

    NOT RATED

    Godfrey Fergus

    Sales

    NOT RATED

    Saleh Elijada

    Sales

    NOT RATED

  • 1.0 out of 5
    January 17, 2020

    I found a vehicle listed by David McDavid at $17.4k on Autotrader, their own website, and even FB marketplace. I went in with intent to buy (cash) on this... used vehicle. Before even making an offer, I was brought into their sales manager's office. He said he wanted to earn my business! I thought "great, he's going to give me an even lower price than their list." Instead, he attempted to explain that the internet price was all some wild mistake and that the real price was $21k. But that he really wanted to earn my business, so he'd split the difference with me and meet me at $18.8k. This ad had been on the internet (across multiple listing sites) for days if not weeks at this price. This is the very definition of a bait and switch. Or perhaps it was just extreme ineptitude. Beware to any potential buyers when the sales managers use tactics like these! There were several other things that contributed to this bad experience, but the predominant one was the dishonesty about the price and the subsequent inflexibility (as though honoring their listed price was them being flexible on price and doing me a favor). This all made for a very bad experience. Robert was helpful and seemed genuine, but was overruled by his sketchy sales manager. Go somewhere else.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    8 people out of 8 found this review helpful. Did you?
    Dealer Response

    Justin, I am so sorry to hear this and replied to your other review. If you are still interested in this vehicle, please reach out to me as soon as yo...u get a moment. Thank you. Eric Scott, General Manager 972-790-6158

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