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Westway Ford

(1,087 reviews)
Visit Westway Ford
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 7:00am–5:00pm
Sunday Closed Closed
New (469) 706-6938 (469) 706-6938
Used (469) 713-3733 (469) 713-3733
Service (469) 913-1377 (469) 913-1377

Reviews

(1,087 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Westway Ford from DealerRater.

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Work hard to get me the truck I went in to by I was

Work hard to get me the truck I went in to by I was upside down $15,000 in my trade but they made it happen

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They got me interested in a “new” car by advertising a

They got me interested in a “new” car by advertising a discounted price. It turned out the vehicle was a courtesy vehicle. Another strange thing was that the sales manager tried to contact me in various different ways to find out if his sales representative was truly working with a customer, and he didn’t use the politest rhetoric to complain that I did not respond to his requests. Would probably not recommend this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you for sharing your feedback. We apologize for any confusion or inconvenience you experienced regarding the advertised vehicle and the communication from our team. Your satisfaction is important to us, and we take your concerns seriously. Please contact Azalia Nava in our Customer Relations Department at Anava@vtaig.com to discuss your experience further. We appreciate your input and hope to address your concerns to improve our services.

They treated me good Mindy took care of me my truck got

They treated me good Mindy took care of me my truck got fixed quickly thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

My husband and myself both brought out cars in for an

My husband and myself both brought out cars in for an oilchange and I had a few other things done on my explorer. Lakia was so kind and had the most welcoming personality for early on Saturday morning. She kept us informed and let us know the progress throughout our time. This is one of the reasons why we always buy our cars at Westway Ford and have them Serviced there as well! People like Lakia take great care of your customers!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.

Una Excelente experiencia, personas muy atentas muy

Una Excelente experiencia, personas muy atentas muy profesionales, salimos con el vehículo que queríamos.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!

I was completely satisfied with the work that was done on

I was completely satisfied with the work that was done on my 2018 Ford Escape. The person that helped me told me what was going on, she was most helpful. Thank you. R Goodlow

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're thrilled to hear that you had a 5-star experience with us. Your positive feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

Service was great and completely in a timely manner the

Service was great and completely in a timely manner the wait was fine comfortable environment

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.

An exceptional experience at this dealership!

An exceptional experience at this dealership!!! HIGHLY RECOMMENDED!! Will definitely refer a friend. Love it there

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're thrilled to hear that you had a 5-star experience with us. Your positive feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

I had a most rewarding experience with the sales and

I had a most rewarding experience with the sales and financial staff at the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!

Great experience from beginning to end.

Great experience from beginning to end. Everyone was knowledgeable, kind and efficient. Looking forward to this relationship.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.