Reviews
Sales team was great! Joann was a pleasure to work with, and the car was ready for us when we got there.
Sales team was great! Joann was a pleasure to work with, and the car was ready for us when we got there.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I recently bought a new F350 from Westway Ford. I bought the truck over the phone from 2000 miles away. I was also talking with a couple other dealerships in the Dallas/Ft Worth area and neither of them were willing to negotiate with me. I first spoke with Matthew, the sales mgr then, the salesman Edwin took over from there and sent me a walk around video of the truck and was highlighting different things on the truck. Edwin was pro active but, not pushy in any way. I didn’t just give that dealership my business, Edwin earned it. I flew in on a Friday afternoon and Dana in finance had all the paperwork ready to go so, I was out fairly quickly and since this was a cash deal, their profit margin wasn’t a whole lot but you’d never know it by the way I was treated. All and all, a very professional operation and very pleased with the deal that we agreed upon. I highly recommend this dealership and I know any questions that may arise they are there to answer. Patrick
I recently bought a new F350 from Westway Ford. I bought the truck over the phone from 2000 miles away. I was also talking with a couple other dealerships in the Dallas/Ft Worth area and neither of them were willing to negotiate with me. I first spoke with Matthew, the sales mgr then, the salesman Edwin took over from there and sent me a walk around video of the truck and was highlighting different things on the truck. Edwin was pro active but, not pushy in any way. I didn’t just give that dealership my business, Edwin earned it. I flew in on a Friday afternoon and Dana in finance had all the paperwork ready to go so, I was out fairly quickly and since this was a cash deal, their profit margin wasn’t a whole lot but you’d never know it by the way I was treated. All and all, a very professional operation and very pleased with the deal that we agreed upon. I highly recommend this dealership and I know any questions that may arise they are there to answer. Patrick
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful feedback, Patrick! Buying a truck from 2000 miles away takes a real leap of trust, and we are glad that Matthew, Edwin, and Dana were able to make that process feel smooth and straightforward for you. It means a lot to hear that Edwin's approach struck the right balance and that you felt the business was earned rather than just given. We hope you are loving your new F-350, and we look forward to being there for any questions that come up down the road.
Everything went well and I was pleased with the person who helped me. Thank you for all that you do.
Everything went well and I was pleased with the person who helped me. Thank you for all that you do.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are grateful for the kind words, Willie! It is great to hear that everything went smoothly and that the person who helped you made a positive impression. We will be sure to pass along your appreciation to our team. Thank you for choosing us, and we look forward to seeing you again.
Sal in the service department has been outstanding he is always open and honest about what we have had to do to take care of our vehicle
Sal in the service department has been outstanding he is always open and honest about what we have had to do to take care of our vehicle
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We greatly appreciate your kind words about Sal and the care he has shown you throughout your visits. It is always good to hear when a team member is making a real difference by being open and straightforward with customers. We will be sure to pass along your feedback to Sal and the rest of our service team. Thank you, Michelle, for taking the time to share your experience with us.
My service advisor (Katlin) is outsourcing. Very helpful and friendly to everyone that came in for service. A roll model for the company and service area.
My service advisor (Katlin) is outsourcing. Very helpful and friendly to everyone that came in for service. A roll model for the company and service area.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
In today's world, where service seems to be a phrase that is common but rarely experienced, it was great to go to this dealership and feel important
In today's world, where service seems to be a phrase that is common but rarely experienced, it was great to go to this dealership and feel important
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are glad to hear that your visit stood out in the way it did, Corey. You made a great point about how real, attentive service can be hard to come by, and it means a lot to know that our team delivered that for you. Making every customer feel valued is something we take seriously, and your kind words remind us why that matters. We hope to see you again soon.
Once again great service with a smile. Love my West Way Ford and my Bronco!!!
Once again great service with a smile. Love my West Way Ford and my Bronco!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing this with us! It means a lot to hear that you keep having great experiences with our team, and it sounds like your Bronco is treating you just as well. We love having you as part of the Westway Ford family and look forward to seeing you again next time.
I had an excellent experience at Westway Ford. From the moment I arrived, the entire team was incredibly friendly, professional, and attentive. They helped me find the vehicle I was looking for without any pressure and patiently answered all my questions. The purchase process was quick, transparent, and much simpler than I expected. They provided excellent service and made sure I left completely satisfied with my Ford Explorer. I definitely recommend Westway Ford to anyone looking for a new or used vehicle. Thank you for making the experience so enjoyable!
I had an excellent experience at Westway Ford. From the moment I arrived, the entire team was incredibly friendly, professional, and attentive. They helped me find the vehicle I was looking for without any pressure and patiently answered all my questions. The purchase process was quick, transparent, and much simpler than I expected. They provided excellent service and made sure I left completely satisfied with my Ford Explorer. I definitely recommend Westway Ford to anyone looking for a new or used vehicle. Thank you for making the experience so enjoyable!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the wonderful review! We are thrilled to hear that your experience was smooth, transparent, and pressure-free from start to finish. Our team takes great pride in providing attentive and professional service, so knowing that you felt well-supported throughout your vehicle purchase means the world to us. Congratulations on your new Ford Explorer! We truly appreciate your recommendation and your trust. Please don't hesitate to reach out if you ever need anything or when it's time for your first service visit. Enjoy the ride!
I am highly satisfied with the West Ford Dealership from my experience I received upon purchasing a vehicle from your establishment. The staff has been diligent in maintaining the vehicle, and the service advisors, along with all personnel I encountered, demonstrated professionalism and courtesy. Thank you for providing excellent service.
I am highly satisfied with the West Ford Dealership from my experience I received upon purchasing a vehicle from your establishment. The staff has been diligent in maintaining the vehicle, and the service advisors, along with all personnel I encountered, demonstrated professionalism and courtesy. Thank you for providing excellent service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are grateful for the kind words you have shared, Theodore. It is truly rewarding to hear that your vehicle purchase experience was a positive one and that our team's professionalism and courtesy left a lasting impression. We take pride in ensuring every customer feels valued and well cared for, and we are glad that came through during your visit. Thank you for choosing Westway Ford, and we look forward to continuing to serve you whenever you need us.
Had outstanding visit at Westway Ford. Had my truck serviced and my service advisor was outstanding. Great visit.
Had outstanding visit at Westway Ford. Had my truck serviced and my service advisor was outstanding. Great visit.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with us, Terry! It is truly wonderful to hear that your truck service visit went so well and that your service advisor made such a positive impression. We take great pride in delivering the kind of attentive, quality service that makes every visit worthwhile, and feedback like yours reminds us why that commitment matters. We look forward to welcoming you back the next time your truck needs attention.