Reviews
I had a recall on my truck, I called the service department and Kaitlyn was able to get me an appointment today and they get it fixed, like always amazing service
I had a recall on my truck, I called the service department and Kaitlyn was able to get me an appointment today and they get it fixed, like always amazing service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your positive experience with us. We understand how important it is to address recalls promptly, and we're pleased that our service team was able to schedule your appointment quickly and complete the necessary work on your truck. Your kind words about receiving consistently excellent service mean a great deal to us at Westway Ford. We truly appreciate customers like you who take the time to recognize our team's dedication to providing quality automotive care.
Kaitlyn was very helpful and very knowledgeable she did a great job with my situation I will definitely keep her in mind
Kaitlyn was very helpful and very knowledgeable she did a great job with my situation I will definitely keep her in mind
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are excited to hear about your wonderful experience with our team. It sounds like you received exceptional assistance and found our staff to be both knowledgeable and supportive throughout your visit. We truly value customers like you who take the time to share their positive experiences. Your feedback means a great deal to us, and we look forward to continuing to provide you with the same level of excellent service in the future.
Went in for a recall. Josh did an outstanding job. Got the work done and had my truck washed. Wash personal did good job.
Went in for a recall. Josh did an outstanding job. Got the work done and had my truck washed. Wash personal did good job.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great feedback! We're thrilled Josh provided outstanding service for your recall and that you were happy with the wash service too. Your positive experience means so much to us at Westway Ford. We appreciate you taking the time to share and look forward to serving you again!
Alex Grove was the perfect salesman from first contact via phone to making my dream come true and helping me drive off with my brand new truck. No pressure, no stress.
Alex Grove was the perfect salesman from first contact via phone to making my dream come true and helping me drive off with my brand new truck. No pressure, no stress.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the wonderful feedback! We're thrilled that Alex provided outstanding service from start to finish and made your truck purchase a pressure-free, dream-come-true experience. Your satisfaction means everything to us at Westway Ford.
I went to do and oil change without a appointment and Kaitlyn took care of my truck, was very helpful explaining each service they offer and answering my questions, like always westway Ford will be my dealership to go too.
I went to do and oil change without a appointment and Kaitlyn took care of my truck, was very helpful explaining each service they offer and answering my questions, like always westway Ford will be my dealership to go too.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review, Jason! We're delighted to hear about your positive experience with our oil change service. It's wonderful that Kaitlyn provided such helpful service, even without an appointment. Your continued loyalty to Westway Ford means everything to us, and we look forward to serving you again!
Destiny was excellent, professional. Definitely will come back when I’m ready for another vehicle
Destiny was excellent, professional. Definitely will come back when I’m ready for another vehicle
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your feedback. We’re glad Destiny provided excellent, professional service. Thank you for your trust, and we look forward to seeing you again when you’re ready for your next vehicle.
the customer service she was very nice I just wanted to tell her thank you for your great service
the customer service she was very nice I just wanted to tell her thank you for your great service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are pleased to hear about your positive experience with our team member. Your recognition of her helpful and courteous approach means a great deal to us at Westway Ford. We take pride in providing excellent customer service, and it's wonderful to know that she made such a positive impression during your visit. Thank you for taking the time to share your kind words about the great service you received.
Experienced an unexpected event of not being able to move out of the park position. Vehicle was locked in park. Vehicle towed and the Westway Ford magic began. Service experience was above and beyond as usual. Westway has serviced my vehicle since my arrival in Texas which goes back to 2012. Satisfied customer!
Experienced an unexpected event of not being able to move out of the park position. Vehicle was locked in park. Vehicle towed and the Westway Ford magic began. Service experience was above and beyond as usual. Westway has serviced my vehicle since my arrival in Texas which goes back to 2012. Satisfied customer!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are delighted to hear about your positive experience with our service team, Carol! Understanding how stressful it can be when your vehicle becomes stuck and cannot shift out of park, we are thrilled that our team was able to provide exceptional service during this challenging situation. Your loyalty since 2012 means everything to us, and we truly appreciate you choosing Westway Ford for your automotive needs throughout your time in Texas. Thank you for recognizing our team's dedication to going above and beyond for our valued customers like yourself!
When I get there Kaitlyn was already there to meet me and she took care of me the service was very good it just took a few hours to get it done and I could pay the way I could I like that it helps me a lot thank you KAILYN FORD SHOULD KEEP HER AROUND. THANKS KAILYN
When I get there Kaitlyn was already there to meet me and she took care of me the service was very good it just took a few hours to get it done and I could pay the way I could I like that it helps me a lot thank you KAILYN FORD SHOULD KEEP HER AROUND. THANKS KAILYN
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are elated to hear about your wonderful experience with us. It sounds like Kaitlyn provided you with outstanding service from the moment you arrived. We truly value team members who go above and beyond to take care of our customers the way she did for you. Having flexible payment options that work for your situation is something we strive to offer, and we're glad this made your visit more convenient. Your kind words about Kaitlyn's dedication mean so much to us - team members like her are what make Westway Ford special. Thank you for taking the time to share your positive experience.
The bad news: our daughter’s car was “totaled” when she was side-swiped by an 18-wheeler. The good news is that she was not hurt, and we found another Ford Mustang at Westway Ford, 801 W. Airport Fwy. in Irving. (This was our second time to buy a Ford Mustang from Westway.) Rafael Hidalgo, Sales Associate did a great job of making her comfortable, while showing her the features and benefits of the newer car, and arranging a test drive. James Wacker, Sales Manager, worked with us to make the sales price fit within our finances. He and Jorge Alavez in Finance are great folks to deal with! We were able to “do the deal” all in one day, which was the only time we had to buy another car. Bottom line: Our daughter is happy, and was able to drive away in a nice car that she really likes. Thanks, Westway! We’ll see you again next time!
The bad news: our daughter’s car was “totaled” when she was side-swiped by an 18-wheeler. The good news is that she was not hurt, and we found another Ford Mustang at Westway Ford, 801 W. Airport Fwy. in Irving. (This was our second time to buy a Ford Mustang from Westway.) Rafael Hidalgo, Sales Associate did a great job of making her comfortable, while showing her the features and benefits of the newer car, and arranging a test drive. James Wacker, Sales Manager, worked with us to make the sales price fit within our finances. He and Jorge Alavez in Finance are great folks to deal with! We were able to “do the deal” all in one day, which was the only time we had to buy another car. Bottom line: Our daughter is happy, and was able to drive away in a nice car that she really likes. Thanks, Westway! We’ll see you again next time!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your feedback and are glad your daughter is safe and happy with her Mustang. We’re pleased Rafael, James, and Jorge made the process smooth and helped you complete everything in one day. Thank you for your continued trust—we look forward to seeing you again.