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David Hook sales person was amazing in helping me find what I was looking for. Patient , kind, very helpful. Will come back or refer a friends to Bob Tomes Ford.
Bob Tomas Ford practices aggressive price gauging
Salesmen at Bob Tomas add 10000.00 to sticker price, they practice price gauging and always play games. Will not give you a bottom line price. You will always loose dealing with these old school con artists. Be smart go to another dealer if looking for a Ford.
Totally Overcharged my 85 year old Father
My 85 year 9ld father was quoted over $2,000 to have his thermostat replaced in his 2005 Ford Taurus. When I told him that my Dad couldn't afford that price, he dropped $500 off the initial quote. My Dad 5ook his car to First Choice automotive and was charged $159. But wait, my Dad had to pay Bob Tomes $269 just for the diagnostic. My Dad was totally being taken advantage of. He'll never use this place of business again!
New Car Sales
Tanner in New Car Sales was fantastic, on top of everything we wanted and needed. This dealership is the most pleasant experience we have had with trading, EXCELLENT!!!!!!
They sold the car I was going to buy when they know I was in the middle of the drive over there i called them before I left.I live 4 hours away I was was 3 hours into the drive and he called me back.they made me waste 6 hours of my life. xxxx you Dominic.
Jacob, we are sorry to hear about your 1 star experience . We value you as a customer and understand the inconvenience you experienced. We have used your experience to counsel our team to prevent situations like this from occurring in the future. Please reach out to our Sales Manager, Daniel Benitez at 214-544-5043 to discuss further.
Pricing Games, don't waste your time
The price on their site and cars.com doesn't include their 'Value Add-Ons' It is just a trick to get you to their store and then try to rip you off. Don't waste your time working with this dealership.
Brandon, we apologize that your experience in sales did not leave you with a positive impression. We passed your feedback along to our management and our team could not locate you in our system under "Brandon Shawn" to reach out. Our New Car Director, Chase Prater would like to speak with your regarding your visit and wanted me to provide you his direct contact. You may reach Chase directly at 214-544-5018 or firstname.lastname@example.org. We look forward to speaking with you and working to better serve you.
Purchase experience was AWESOME
I found the car I wanted online and contacted the dealership, Bob Tomes Ford in McKinney. Within minutes I was contacted by Mike S. and over a 2 day period we had everything finalized and ready for pick up. I live 2.5 hours away from McKinney so the fact I could get there and have everything just waiting for signatures was amazing. The process lasted under an hour and we even got dinner on them! I will be back for future care needs. The entire team was excellent. The follow up both pre-purchase, during and post-purchase was outstanding.
Incredible car buying experience
Best vehicle buying experience we have ever had. We came in with a specific vehicle in mind, Tanner Nguyen (Salesman) was an absolute pleasure to deal with. He answered all of my wife and I’s questions and with Jerry Myers (Sales Manager) they got us max value for our trade in. We are very pleased with our Expedition MAX. We will be doing business with Tanner in the future and all sales people should strive to be as honest and helpful as Tanner. I also have to compliment the entire staff at the dealership as everyone went out of their way to be kind and courteous to our children as well. If the pandemic has you concerned, the online application process was incredibly easy and made pickup of our vehicle very quick. If you’re looking for the best deal on a new Ford, go see Tanner Nguyen at Bob Tomes Ford.
Best car buying experience ever!
First time to buy a new vehicle in a while. Lane was my sales person and he was so professional, kind and really knows the product. Will definitely buy from this dealership again.
DO NOT BUY OR SERVICE YOUR CAR HERE
Read every word of every page you sign because they will lie to you to your face to get you to pay for extra add ons. I was told the easycare maintenance package would provide free oil changes for the first two years. I try to get my second one and I’m told it expired even though I bought the car 6 months ago. I asked how that could be and he explained that it’s 2 years or 20,000 miles whichever comes first. I don’t know what they charged me for it but I wish I had declined it. I can’t wait to find out what other lies I’ll learn about when I need something fixed. Oh and they charge anywhere from $200 to $300 to change the oil and a few other things I don’t even need. I’ve posted bad reviews before about bad service and was always talked into deleting it. Not this time. This review is going on Google next and whatever else I can find.