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Bob Tomes Ford

(2,204 reviews)
Sales hours: 8:30am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:30am–7:00pm
Tuesday 8:30am–9:00pm 7:30am–7:00pm
Wednesday 8:30am–9:00pm 7:30am–7:00pm
Thursday 8:30am–9:00pm 7:30am–7:00pm
Friday 8:30am–9:00pm 7:30am–7:00pm
Saturday 8:30am–8:00pm 7:30am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award
New (214) 504-2586 (214) 504-2586
Used (214) 310-1554 (214) 310-1554
Service (214) 310-1736 (214) 310-1736

Reviews

(2,204 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Tomes Ford from DealerRater.

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This location has a good inventory with a friendly staff

This location has a good inventory with a friendly staff that are eager to earn business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Ace0804, thank you for sharing 5-stars and noting our great location and eager staff. We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

Five stars for the sales team.

Five stars for the sales team. They were great to work with, low pressure and helpful to find the right vehicle for us. One star for financing - they would not accept outside financing from a bank like USAA. We had to pay an extra 2.5% with one of their lenders.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

travis78, thank you for sharing 4-stars! We're pleased to hear our sales team is great to work with and helpful! Additionally, we appreciate your feedback regarding our finance team and will be forwarding your note to the proper manager in order to better serve you in the future. Thanks again.

Damian, my salesman was very professional and was able to

Damian, my salesman was very professional and was able to answer all my questions. He provided detailed information on the vehicle I was interested in and sent numerous photos. My overall experience with the dealership was great. Thanks Damian

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

L.jallison, thank you for sharing 5-stars and noting Damian did a great job and was professional! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

Such an easy process, everyone was wonderful to work

Such an easy process, everyone was wonderful to work with! Left very happy with no stress!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

rflaherty04, thank you for sharing 5-stars and noting and easy process! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

These folks are excellent people people, they really went

These folks are excellent people people, they really went the extra mile to make sure we got what we wanted at an acceptable price and terms. Enoch in sales, backed by Dan in management proved to be a great team to work with, and Drew never stopped hustling the entire time we were there today. We will definitely be repeat shoppers at this establishment. Thanks to all we worked with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Carlton, thank you for sharing 5-stars and noting Enoch, Dan, and Drew worked as a team to provide a great experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

My concerns were addressed and my questions answered.

My concerns were addressed and my questions answered. It took a long time but we got it done. Highly recommend Bob Tomes Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

gyrains, thank you for sharing 5-stars and noting your concerns were addressed and questions answered. We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

Communication is dismal and the car we bought had to

Communication is dismal and the car we bought had to immediately go back for repair. Would not buy another car from Tomes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We’re sorry to hear that communication during your visit fell short and that the vehicle required immediate repairs after purchase. That’s definitely not the experience we want for any customer. Unfortunately, we weren’t able to locate your information in our system based on this review without a full name. Daniel Benitez, our Pre-Owned Director, would really like the opportunity to learn more and see how we can help make things right. If you’re open to discussing further, please reach out to Daniel directly at dbenitez@tomesautogroup.com or 214-544-5043. Thanks again for your feedback—we appreciate the chance to improve. Talk soon. Take care!

All of the staff members were friendly and responsive to

All of the staff members were friendly and responsive to any questions I had while shopping.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

dukeje24, thank you for sharing 5-stars! We're happy to hear our team is friendly and responsive! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

Zachary was the nicest and best salesperson I have ever

Zachary was the nicest and best salesperson I have ever worked with at Bob Tomes

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

todd, thank you for sharing 5-stars! We're happy to hear Zachary is the best salesperson you've worked with! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

Very nice sales team.

Very nice sales team. Good prices on f150s. I really enjoyed buying a truck there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Cro07, thank you for sharing 5-stars! We're glad to hear our team provided a great experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!