Napleton's Valley Hyundai

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4.7
(3,236 reviews)
Visit Napleton's Valley Hyundai
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 9:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–9:00pm
Tuesday 9:00am–9:00pm 7:00am–9:00pm
Wednesday 9:00am–9:00pm 7:00am–9:00pm
Thursday 9:00am–9:00pm 7:00am–9:00pm
Friday 9:00am–9:00pm 7:00am–9:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
New (630) 626-5766 (630) 626-5766
Used (630) 626-5764 (630) 626-5764
Service (630) 608-4105 (630) 608-4105

Inventory

See all 287 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since November 2013.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.

Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic import and high line franchises and employs more than 1000 people throughout Illinois Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
PRESSURE FREE ZONE - No Games No Hassles No Gimmicks

Service center

Phone number (630) 608-4105

Service hours

Monday
7:00am–9:00pm
Tuesday
7:00am–9:00pm
Wednesday
7:00am–9:00pm
Thursday
7:00am–9:00pm
Friday
7:00am–9:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Meet our employees

View all 18 employees View less employees

Reviews

4.7
(3,236 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton's Valley Hyundai from DealerRater.

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5.0

Service was Great!

I had my Genesis serviced by Napleton Dealership in Aurora after purchasing out of state. They were friendly, helpful and knowledgeable! Made the experience hassle free.

5.0

Service was Great!

I had my Genesis serviced by Napleton Dealership in Aurora after purchasing out of state. They were friendly, helpful and knowledgeable! Made the experience hassle free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

I recently had posted a bad review and they had contacted

I recently had posted a bad review and they had contacted me and had me coe back, Today Dan had fixed all the problems answered all my questions and filled my car up with gas they rectified the misshap and i am fully satisfied. Great Job thanks Dan

5.0

I recently had posted a bad review and they had contacted

I recently had posted a bad review and they had contacted me and had me coe back, Today Dan had fixed all the problems answered all my questions and filled my car up with gas they rectified the misshap and i am fully satisfied. Great Job thanks Dan

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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1.0

I just sat there for 5 hours with no contact by service

I just sat there for 5 hours with no contact by service rep Darek Kordes to find out that my car had not been touched. I drove there from Morris Il. for my appt. sat for 5 hours then was told i could come back Monday early to get in. This was Friday. I felt like i was not even important enough to let me know early about my car not being able to be serviced. I not only lost gas money but the whole day sitting in that room watching mindless tv. They treat you like your time is worthless.

1.0

I just sat there for 5 hours with no contact by service

I just sat there for 5 hours with no contact by service rep Darek Kordes to find out that my car had not been touched. I drove there from Morris Il. for my appt. sat for 5 hours then was told i could come back Monday early to get in. This was Friday. I felt like i was not even important enough to let me know early about my car not being able to be serviced. I not only lost gas money but the whole day sitting in that room watching mindless tv. They treat you like your time is worthless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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1.0

Disappointed!

A lot of good reviews but mine was terrible. Tried to add in $1295 since I do not live in the state. Also tried to add in a "Lojac" fee. Internet manager would text saying he's going to send the OTD price and that never happened. Had to text him several times over 1 week span and still never received the OTD price. MAKE SURE YOU READ THE FINE PRINT FOR FEES!!!!!

1.0

Disappointed!

A lot of good reviews but mine was terrible. Tried to add in $1295 since I do not live in the state. Also tried to add in a "Lojac" fee. Internet manager would text saying he's going to send the OTD price and that never happened. Had to text him several times over 1 week span and still never received the OTD price. MAKE SURE YOU READ THE FINE PRINT FOR FEES!!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. Please contact our Manager at (630) 851-2500 so that we may ensure your experiences with our dealership are more pleasant moving forward.

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1.0

Told had to purchace lo- Jack 699.00 add on car

Be very careful when buying used cars from them Lie lie lie told they did a inspection on the car before putting up for sale

1.0

Told had to purchace lo- Jack 699.00 add on car

Be very careful when buying used cars from them Lie lie lie told they did a inspection on the car before putting up for sale

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Steve, we are so disappointed to learn of this situation you have described. If you would be willing, please reach out to us at (630) 851-2500 so we can understand the details of your particular situation and try to make this better. We look forward to hearing from you.

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5.0

Exceptional Service

Service writer did a thorough Evaluation of my needs. Discussed pricing and expected availability of completion. Car was available earlier than expected. Pricing was as quoted. Car was delivered clean.

5.0

Exceptional Service

Service writer did a thorough Evaluation of my needs. Discussed pricing and expected availability of completion. Car was available earlier than expected. Pricing was as quoted. Car was delivered clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Robert, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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5.0

Worked out a deal that worked for both of us Vasae was

Worked out a deal that worked for both of us Vasae was helpful with my trade

5.0

Worked out a deal that worked for both of us Vasae was

Worked out a deal that worked for both of us Vasae was helpful with my trade

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Just wanted to thank Darek Kordes for great Service.

Just wanted to thank Darek Kordes for great Service. Communication was great with me regarding my service appointment. When my quoted time frame was nearing, I was informed of a slight delay. Soon after, I Received my Multi point inspection report via a text on my phone and as I was reviewing the report moments later Darek was there going over everything. Thanks again. Great Job!!!

5.0

Just wanted to thank Darek Kordes for great Service.

Just wanted to thank Darek Kordes for great Service. Communication was great with me regarding my service appointment. When my quoted time frame was nearing, I was informed of a slight delay. Soon after, I Received my Multi point inspection report via a text on my phone and as I was reviewing the report moments later Darek was there going over everything. Thanks again. Great Job!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Joe Williams is the man!

Joe Williams is the man! Remember what I said, you know where I’m at

5.0

Joe Williams is the man!

Joe Williams is the man! Remember what I said, you know where I’m at

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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5.0

Vasae Faisal and Ron did a great job of explaining the

Vasae Faisal and Ron did a great job of explaining the features of the two SUVs that I was interested in. They listened to what my wife and I desired in a vehicle.

5.0

Vasae Faisal and Ron did a great job of explaining the

Vasae Faisal and Ron did a great job of explaining the features of the two SUVs that I was interested in. They listened to what my wife and I desired in a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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