Napleton's Valley Hyundai

Just bought a Santa Fe Hybrid at this dealership. Worked with a wonderful salesperson named Stephanie Ferrer. She was so personable and knowledgable about the car. Bent over backwards to work with us. Very good experience.

They ran 11 credit inquiries and 7 hard credit checks, came in with 820 and left with 700 score. Was trying to buy a check car for my kid. They added 2% extra to sales tax, force $1000 for a lowjack i didn't want and every word they spoke turned out to be a lie. So glad I left without purchasing, but as revenge they ran 2 extra hard credit checks 15 minutes after I left

Cody was awesome and super nice!! He helped us out and helped me find my family car!

Great service and friendly staff. Very attentive and try to get you the best deal they can.

I paid $17K for a 2016 Audi A3 on March 28th 2024. November 16th, the engine needs to be replaced, the tires were dry rot and the air conditioning needed to be repaired. I have driven 6,000 miles in 8 months. I was assured that the inspection of the vehicle is so thorough, I would have the car for many years to come. After 6 calls to Kyle, Mark and Anna, over 6 days, I called today and finally got Kyle. He was rude, unprofessional and said with a used car, there is no guarantee. If he took that approach when I was looking, I would have never purchased the car. Of course I was told that the inspection of all vehicles are very thorough and complete. Not the case. I have been in sales for many years and I have never been so outdone by his disrespect, tone and demeanor. One last thing, when I purchased the car, I drove 2 miles and the engine light came on. I immediately drove back to the dealership and they took the car and 15 minutes later I was told they couldn’t recreate the warning message that was displayed and the oil level was fine. The engine needs to be replaced for Low oil pressure, below specs and the pump has failed and the baring is low.

Luke was very knowledgeable and helpful. He was very patient and showed us several vehicles at the end of the night, at both the Hyundai and Genesis dealership. Both Luke and the sales manager, Brian went above and beyond with their customer service. We would highly recommend this dealership.

Awesome staff and customer service! Cody and his management team went above and beyond to make sure I was able to get the exact vehicle I wanted even working with other dealers in the area. Cody worked around my schedule, and often came in on his day off. I couldn't be more satisfied my entire buying experience.

Awesome staff and customer service! Cody and his management team went above and beyond to make sure I was able to get the exact vehicle I wanted even working with other dealers in the area. Cody worked around my schedule, and often came in on his day off. I couldn't be more satisfied my entire buying experience.

Mark took care of us completely throughout the whole process of buying a car. He made sure everything was right with the car before we drove it off the lot. Jacob was excellent also with all our needs and very helpful in making less stressful. When Mark said he was going to take care of something, he kept his word.

So what I thought was a great experience was totally wrong! First of all I have to say regardless our sales rep Ryan has been great BUT...We basically got sold a lemon! We were so happy we THOUGHT found a great car for our daughter but turned out to be a headache! Bought the car from Valley Hyundai. Car had a clean carfax was running good when we test drove etc. We brought the car home and couple days (3) later "check engine light came on" and car would not turn on. Mind you we live 1.5 hours away. Called valley Hyundai and had them tow the car back to them since it was less than a week since car was purchased. They stated that they could not find anything and did a "full inspection". Drove an hour and a half back to get the car. The car was fine for the drive home. Couple days later check engine light, oil warning and another warning light came on. Called the dealership and explained to them the situation once again. When we checked the car's oil there was absolutely none! Complete bone dry! That can cause major damage to the vehicle. If you state you do a full inspection on a vehicle how can you miss something like checking oil levels!?! I was advised to drive the car back to the dealership. Mind you we live 1.5 hours away and they want me to drive the car back in the state its in risking our safety? We had to purchase oil from our own pockets since it was nothing in there. I have drove this car more back and fourth to the dealership than it has been used. I trusted Valley Hyundai when purchasing a car for my daughter. But the car was purchased is unsafe especially for a teen. The fact that they neglected to do their due diligence of something so simple as checking for oil is concerning. Now the lemon of a car is back at Hyundai this time having our dash cams on at all time to be assured this vehicle is actually being assessed and looked at and safe to drive for our daughter. After this experience I would not recommend this place. The sales associate Ryan is great and completely understands and felt bad we are going threw this. But I want to warn other when purchasing a vehicle here. It has really put a great experience into a horrible experience never having to go threw this in my life.