Reviews
Write a reviewService was Great!
I had my Genesis serviced by Napleton Dealership in Aurora after purchasing out of state. They were friendly, helpful and knowledgeable! Made the experience hassle free.
Service was Great!
I had my Genesis serviced by Napleton Dealership in Aurora after purchasing out of state. They were friendly, helpful and knowledgeable! Made the experience hassle free.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I recently had posted a bad review and they had contacted
I recently had posted a bad review and they had contacted me and had me coe back, Today Dan had fixed all the problems answered all my questions and filled my car up with gas they rectified the misshap and i am fully satisfied. Great Job thanks Dan
I recently had posted a bad review and they had contacted
I recently had posted a bad review and they had contacted me and had me coe back, Today Dan had fixed all the problems answered all my questions and filled my car up with gas they rectified the misshap and i am fully satisfied. Great Job thanks Dan
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I just sat there for 5 hours with no contact by service
I just sat there for 5 hours with no contact by service rep Darek Kordes to find out that my car had not been touched. I drove there from Morris Il. for my appt. sat for 5 hours then was told i could come back Monday early to get in. This was Friday. I felt like i was not even important enough to let me know early about my car not being able to be serviced. I not only lost gas money but the whole day sitting in that room watching mindless tv. They treat you like your time is worthless.
I just sat there for 5 hours with no contact by service
I just sat there for 5 hours with no contact by service rep Darek Kordes to find out that my car had not been touched. I drove there from Morris Il. for my appt. sat for 5 hours then was told i could come back Monday early to get in. This was Friday. I felt like i was not even important enough to let me know early about my car not being able to be serviced. I not only lost gas money but the whole day sitting in that room watching mindless tv. They treat you like your time is worthless.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Disappointed!
A lot of good reviews but mine was terrible. Tried to add in $1295 since I do not live in the state. Also tried to add in a "Lojac" fee. Internet manager would text saying he's going to send the OTD price and that never happened. Had to text him several times over 1 week span and still never received the OTD price. MAKE SURE YOU READ THE FINE PRINT FOR FEES!!!!!
Disappointed!
A lot of good reviews but mine was terrible. Tried to add in $1295 since I do not live in the state. Also tried to add in a "Lojac" fee. Internet manager would text saying he's going to send the OTD price and that never happened. Had to text him several times over 1 week span and still never received the OTD price. MAKE SURE YOU READ THE FINE PRINT FOR FEES!!!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. Please contact our Manager at (630) 851-2500 so that we may ensure your experiences with our dealership are more pleasant moving forward.
Told had to purchace lo- Jack 699.00 add on car
Be very careful when buying used cars from them Lie lie lie told they did a inspection on the car before putting up for sale
Told had to purchace lo- Jack 699.00 add on car
Be very careful when buying used cars from them Lie lie lie told they did a inspection on the car before putting up for sale
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Steve, we are so disappointed to learn of this situation you have described. If you would be willing, please reach out to us at (630) 851-2500 so we can understand the details of your particular situation and try to make this better. We look forward to hearing from you.
Exceptional Service
Service writer did a thorough Evaluation of my needs. Discussed pricing and expected availability of completion. Car was available earlier than expected. Pricing was as quoted. Car was delivered clean.
Exceptional Service
Service writer did a thorough Evaluation of my needs. Discussed pricing and expected availability of completion. Car was available earlier than expected. Pricing was as quoted. Car was delivered clean.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Robert, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Worked out a deal that worked for both of us Vasae was
Worked out a deal that worked for both of us Vasae was helpful with my trade
Worked out a deal that worked for both of us Vasae was
Worked out a deal that worked for both of us Vasae was helpful with my trade
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Just wanted to thank Darek Kordes for great Service.
Just wanted to thank Darek Kordes for great Service. Communication was great with me regarding my service appointment. When my quoted time frame was nearing, I was informed of a slight delay. Soon after, I Received my Multi point inspection report via a text on my phone and as I was reviewing the report moments later Darek was there going over everything. Thanks again. Great Job!!!
Just wanted to thank Darek Kordes for great Service.
Just wanted to thank Darek Kordes for great Service. Communication was great with me regarding my service appointment. When my quoted time frame was nearing, I was informed of a slight delay. Soon after, I Received my Multi point inspection report via a text on my phone and as I was reviewing the report moments later Darek was there going over everything. Thanks again. Great Job!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Joe Williams is the man!
Joe Williams is the man! Remember what I said, you know where I’m at
Joe Williams is the man!
Joe Williams is the man! Remember what I said, you know where I’m at
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Vasae Faisal and Ron did a great job of explaining the
Vasae Faisal and Ron did a great job of explaining the features of the two SUVs that I was interested in. They listened to what my wife and I desired in a vehicle.
Vasae Faisal and Ron did a great job of explaining the
Vasae Faisal and Ron did a great job of explaining the features of the two SUVs that I was interested in. They listened to what my wife and I desired in a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
