Lute Riley Honda

I delt with hector from internet sales. He was very prompt with replying back on emails. Also kept me inform on a few cars i have inquired. He was also... available when going to test drive cars. Unfortunately the cars i wanted were sold quickly. I would use them if i can get car i want there

And this doesn't even represent what they really were. The real rating about a -50. They totally misrepresented the car that we bought on line. Pictures... showed nothing that we saw in person We drove 300 miles to get the car and it wasnt ready, had to wait 5 hours for them to clean it, had a huge deep key scratch on the driver door and passenger door, smelled very badly of smoke, red paint on the front passenger seat and ripped off on the tire warranty terms. Specifically we asked if the car was smoked in they said no. They wouldnt let us see the car until after the papers were signed (saying it was getting cleaned). If we would have seen it we definitely would have negotaited. But dont trust! The inventory manager (wing man) gave us a measly $300 back (which they said they would mail to us, still havent seen it) for the scratch when the estimate came back for $1200. DONT waste your time like we did

From the outset, the process was quick and easy. The salesmen were very friendly and helpful and our sales person let us explore the different vehicles... without interference, being very helpful in sticking to our budget and parameters. The financing went well even though we were first time borrowers. The people we worked with let us make the decisions and didn't push extras on us that we didn't need. Overall, we were in charge of our experience and we really appreciated that.

They offer you cheaper oil change($17 labor+28parts) online and then tell you in person that filters need to be replaced . They charge you $50 labor +$50... parts for changing engine air filter and cabin filter .... Trust me , watch youtube , it only takes 10 min to do that without any tool. $40 parts in auto zone ...Very shady! Please don’t take any service other than oil change

I went to Lute Riley Honda to purchase a new 2019 Honda Ridgeline RT. To my surprise, the entire buying process was simplified and easy. Christina Bernd,... Internet Sales Manager, was very friendly and helpful, and not pushy. I received several extras from the dealership (window tint, mud flaps, pin stripes...). I was very pleased with the final purchase price. I live several hours away from the Richardson, TX dealership and would like to say the drive was well worth it, to see, talk, and to deal with Christina. If/ when I need to purchase another vehicle, I will be sure to drive to Lute Riley Honda. Christina, Louie (finance dept.), and the service department were very helpful and friendly to me. I can even say they went "out of their way" to make me feel comfortable purchasing from them.

To say I am disappointed is an understatement. I am frustrated and going to Lute Riley Honda won't fix anything. When buying a used car from their... dealership, I heard over and over from the sales person and manager, "I don't know". I understand I am buying a Chrysler from a Honda dealership, but I would think they would know a little something about the vehicle if they are trying to sell it off their lot. I had a question about the air conditioning and the first guy we spoke to in the Honda service department, said I don't know and walked away. Didn't try to help, didn't offer to see if he could talk to someone else who might help, just walked away. Wow! Customer service doesn't seem to be high on their priority list. I had to return because one of the remotes wasn't working on the vehicle, and before the battery on the remote was replaced, the sales rep told me I can just go buy a battery from the store. I was told Navigation came with the vehicle, but the Maps weren't loaded. Did they offer to help, or call the Chrysler dealership to see what needed to be done? Nope. They said, I don't know. Maybe try to take it to a Chrysler dealership. I won't return to buy a car from them, even if it is a Honda. I am a customer of your dealership, whether I bought a Honda or not. I bought a vehicle from you, but you would think I didn't buy anything from them the way I have been dealt with. Very frustrated and disappointed.

I dont know where to start Christina called me daily sometimes 3 times a day until she got me to meet with her to make a sale once i bought my 2011 ford... fiesta within 2 weeks i could hear a loud thumping noise when i turn on the A/C i called her immediately and was given the run around finally they got me to the ford dealership because i have the silver plan warranty they told me to drop off car and would charge me 40 a day for rental i couldn't do that so 2 weeks later my check engine light came on i called Christina she told me bring car to service shop when i got there nobody would help me they sent me to ford service when i got there they told me the truth and said its not covered like they told you go back and either get another car at same price or talk to district manager you basically have been screwed over i went back spoke with kenny tang sales manager and he went out and checked the engine light and came back and told me i have a bad catalytic converter and he is sorry but i just got a bad car without blinking a eye i told him i only had this car 4 weeks and Christina dismissed me and wouldn't take my calls so kenny told me they would call me Wednesday after he talk to Ray the district manager and see what they could do PLEASE dont do buisness with christina she is only in it for the commission check i am gonna see what they do for me #SingleMomWithAColegeStudentThatHasBeenRippedOff

Sales staff, managers and finance department all take advantage of foreigners that don't know any better. Shady tactics to try and line their pockets.... I use to be a customer here. Not anymore!!!

If I could give 10 stars I would Christina made this buying experience so easy and I am so happy I came to her!! She even fed me lunch!! I will recommend... her to all my friends

I went to lute riley honda with what I though was a busted transmission mount.but when I went to pick my baby up lab in Castillo told me the mount is fine... in fact he to all mounts are fine.we don't change perfectly fine parts we change bad ones.the Robert medrano said your brake light is out hold on.he came back with new.he replaced the old one free of charge.thank you to all the staff at lute riley honda I love you guys!!!!!!ps salesman joe Harrell sold me my 2003 honda civic this car looks brand new and runs like it looks!!!!