North Central Ford

I had been looking for a specific model, a red convertible VW Beetle for months. I had looked online at many dealerships across the country to find one... at a reasonable price and with low mileage. I finally stumbled upon a listing on Cargurus of the perfect one at North Central Ford in TX. I am from NC, so shipping the car was a must! Many dealerships who sell cars online have $800-$900 dealer fees, and shipping on top of that hikes the price of the vehicle up $1000-$2000. When I inquired about the car at NCF I was sent a quote with an added $800 fee. I assumed this was a dealer fee, so I proceeded to ask what the shipping would cost. Charles Washington, one of the internet salesmen informed me that the added fee was the shipping cost! No dealer fees or unnecessary costs here! Charles Washington was absolutely amazing with answering any questions I had, sending additional pictures of the vehicle, and was incredibly honest and sincere. When the car arrived a week later, it was in pristine condition, and it genuinely looks brand new even though it is 5 years old! I would highly recommend North Central Ford to anyone looking to purchase a vehicle even if you live all the way across the country! Thank you for helping me purchase my dream car!

I was really nervous about buying a car ar a dealership due to an experience I had 10 years ago. My sister convinced me to go to her dealership and just... chat with the sales people to see if I felt comfortable... and I can't beleive it... I walked out with a new car 3 hours later!!!! Joe was friendly and kind, and when I got nervous about such a big purchase, he gave me the keys and told me to just go sit in the car and fall in love with it ... no pressure. Great experience. Now they have a customer for life, and I have a 2017 Ford Explorer XLT! They worked with me on payment type, helped me choose an AMAZING bumper to bumber 5yr warranty and let me use my debit card for the down payment (since I had no idea I was buying a car) overall very happy with my time and purchase!

Roy Coleman goes above and beyond his job every time and my wife and I really appreciate what he does. Thank you Mr. Coleman!!!

Great customer service and Nice waiting area.. I recommend this dealership for buying and service needs.

I came by to purchase a new truck. Brandon helped me as a walk in. He was friendly and fun to talk to. Also considering the current environment he wore... his mask and respected the social distancing. By lunch I was leaving in my new vehicle. It was a great experience.

I purchased my 2015 GMC Pickup on Jan 30, 2020. Norman was my salesman and took very good care of me. He told me that the dealership had just put in a... $2,000.00 dollar radio. I have had nothing but problems with it and it still does not work? I contacted Norman today and he ask me to call Juan, he knew all about the problem and my truck. I called Juan and he knew nothing about the issue and said that I needed to call Reliable Chev and maybe they could help? Reliable is your vendor and I bought the truck from you: not Reliable? Even though I didn't purchase a new truck from North Central Ford, I expected your dealership to take the lead and be the front man to fix this problem. Your dealership made a $2,000.00 a dollar investment in this truck so that you could sell it? Now Juan tells me today that it is not his problem and I need to contact Reliable and see if they can help me? If I was in the dealerships shoes and had spent that kind of money to sell a vehicle, I would be all over Reliable for my customer {which is me) and do whatever I had to make this right! If Juan has this attitude toward an issue like this, I would hate to buy a new Ford from you and have a problem? Juan would make me go to Ford Motor Co. and see if maybe someone there could help me. Again, even though I bought a 2015 Truck from you, your dealership refuses to stand behind what you sell! I love my new truck! I put new breaks on it, a new set of tires, had some body work done which Norman knew it needed. Now when I complain about the one new thing your dealership fixed, I am told it's my problem to try and correct?

CBA in Murphy, TX had my car towed to you for diagnosing the problem with the car. Seth called me to let me know what was going on, and I just wanted to... thank you for all your help.

This dealership is one of the best that I have ever personally dealt with. I have bought vehicles and have had services preformed on my vehicles here and... all of the employees are very knowledgeable, courteous and professional. The facility is very clean and offers a warm inviting atmosphere. I will highly recommend this dealership to anyone, which I already have. North Central Ford, keep up the great work!

Our sales representative, Mike Redmond, was not only the ultimate professional and extremely knowledgeable and friendly, he made the process of purchasing... a new vehicle a very enjoyable experience. I definitely recommend Mike and North Central when you need a new Ford.

Subject: Proceed With Caution North Central Ford of Richardson has a great selection, friendly staff, and overall fair experience during the purchasing... process. This appears to be window dressing for an incredibly poor post purchase support experience. TLDR: Nice before cash in hand. Curt and dishonest after the sale. While I was considering the vehicle I purchased, I expressed concern about maintenance history and inspection of the vehicle. Their listing photos showed a warning light on the dash, which wasn't lit when I test drove the vehicle. So, I asked what the issue was and whether it had been resolved. I was informed that this light was due to tire pressure, which was thoroughly inspected while the tires were balanced and rotated. I was told not to worry, and that the dealership moves more than 400 cars monthly - so rest assured that they're incredibly thorough and all maintenance was up to date. Less than two days after my purchase the light came back. I took the car to my local Toyota dealership and was informed that: The engine thermostat needed to be replaced. The tire pressure sensors were deffective. Engine fluids needed servicing and had not been maintenanced on schedule. Oh, and by the way... There was no way they could have balanced, rotated, or otherwise inspected the tires as the rims were locked on with incorrectly installed lug nuts that would need a specialty tool to be removed. I contacted the dealership - wanting them to resolve the issues. They had stated they had resolved all of these things and completed an inspection - an obvious lie. No one I spoke to including the General Manager cared about me at all - remainign completely indiferent about how their dishonest dealings had impacted me. The only person who showed any sense of human sensitivity and willingness to help me was the Used Cars Manager: Billy Plasket - and to him I'm grateful. Billy agreed to have the car serviced in their service department again and also by Discount Tires - where the tire pressure monitors were to be replaced. At least the two tire sensors that had low readings. Upon inspection, Discount Tire discovered one of the rear tires was not road worthy, and had rotted so poorly in places that they were for concerned for the passenger's safety. Additionally, the other tires were so worn that the entire set of four would need to be replaced to match the fourth new tire. And to top it off, the spare was rotted and not road worthy and it's tire pressure monitor was also dead. But... They did a thorough inspection right? I believe Billy advocated for me - but I'm sure the indiferent General Manager overrode him - because North Central Ford of Richardson declined to replace the tire and dismissed the concern for safety for me and my family. They insisted they had done all they would. To date I'm left with the cost of five new tires, three tire pressure monitors, plus gas time and energy ALL ... On a vehicle I was assured had been thoroughly inspected. I suspect somoene simply cleared the error code long enough to get the car off the lot so somone, unfortunately me, could be taken advantage of. This is shameful. I'm an honest, hard working, single mother. I saved for several years to pay cash for a new car for me and my family. Not only did I not get what I paid for; I got a financial liability I can't afford and a car that put me and my children at danger as we drove on the highway with rotted tires ready to blow underneath us. I'm not sure how these people sleep at night, but I'm sure it must take zoologic doses of tranquilizers to quell the shame of scamming those who already have so slim of margins. If you insist on buying a vehicle from this dealership, do yourself a favor... Have an independent mechanic perform an inspection and pull historic code readings from the computer to see if they've tried to cover any errors they would rather not rectify. Or, save yourself the time and keep on moving. Look elsewhere for int