North Central Ford

I purchased a 2023 Ford Expedition Max Limited from North central Ford.My tags were late getting to me , I called and spoke with Jerome Jordan . Who call me back, to let me know that Ms. Kim would give me a call,Back Ms Kim went over and beyond the call of duty to drop the tags off to me.Thank you Ms.Kim . North Central Ford for Ms. Kim

Vehicle was purchased 03/25, the temporary tags expired and I was not notified there was a problem getting the license plates. Kim in titles and Kim Lewis the general sales manager explained that there was a lien on the title from the previous owner that prevented getting plates. The vehicle had no tags for a few days. There has been no updates and it’s going on 3 months. Then the car stopped working, I had to have it towed in and their inspection revealed the poor condition of the vehicle. Dry rotted tires, bad brakes and rotors, dirty oil and busher to shifter linkage damage with a total repair cost of over $1700. I’ve had the car less than 90 days, this is not wear and tear, this is how they sold the certified used Ford vehicle. I reached out to the sales manager and haven’t heard back. Horrible sales, horrible customer service.

Actually scammed. I provided all the necessary paperwork prior to making the 3.5 hour drive to Dallas. Was advised that everything was finalized and to come down. I shared that I had to be quick because I have a dog at home who had surgery and can’t be left for too long. I said if I come down I need all remaining paperwork to be ready to go immediately upon arrival. When I arrived I was told it would be less than 5 minutes which turned into 30 minutes. While the salesman and finance frantically are running back and forth. Then someone else comes out and says the deal wasn’t done and they could not grasp the concept that I have three homes across the country and I can register it at any of them. My drivers license is valid and expires in 3 days but I provided them with the temporary one from the dmv along with my real ID which both are valid. They can look up In system that my license is valid. And my new license is in the mail, but my current license is still fully valid. I also provided all this information via email prior to arrival and they stated all documents received, approved and good to go. No one could even look me in the eye and they sheepishly said they won’t do the deal and the salesman literally ran away. Never apologized and no one provided a real answer and there was no reason why for any of this. No there isn’t any missing pieces to the story or more to the story. They are shady liars who literally told me a lie to come down knowing it was a 3.5 hour drive and lied to me about it being ready to go. Please do not take your business here. They are so shady and dishonest.

Great customer service from Aly he is great and very friendly and know how to make the customer happy and satisfied

I purchased a 2024 Lightning Lariat in January 2025. I’ve left several messages, the receptionist left a message and the person on chat left a message. Their post-sale support is non-existent.

***I HOPE THE MANAGER SEES AND READS THIS REVIEW AND TAKES ACTION** The customer service is a disaster. And more so VIVIAN who i am not even sure is a salesperson and if she is she did an horrible job and needs some serious training. I taught leadership and management in College and I assure you she is the worse. She will make the dealership lose money and deals as it happened with me. I was ready to make a purchase but i think she thought i did not have the money to buy (i could have bought that car in cash 5 times over) Or maybe thought that it was not worth the time since i had a trade and she told me i was going to be upside down which i had the car already appraised and i would have paid the difference or I would have sold it on my own. So that was not the issue for me but she assumed it all. Then She lied and made me waste 2 trips (35 minutes each) and 2 hours of my working time. She never had my car appraised as she said she would, and then she gave me a random appraisal number just because it was time to go home and she did not want to stay longer to discuss a deal with her manager. She gave me the keys and NEVER invited me in to sit down and discuss the deal. TOTALY CRAZY! I would have been fired if i had done that but she did it outside so her manager would not see or know. Then she said she was going to call me to arrange a visit do discuss the deal and of course she never did. SHE HAD NO DRIVE OR DESIRE TO SELL AND NO SKILL TO SELL. NO CARE FOR THE CUSTOMER EITHER. Needless to say i bought somewhere else and of course i will NEVER buy here. If you buy here ask for someone else because you are going to have an horrible experience. I worked for Ford dealership during my college years and i can tell you she is the worse. Mrs,VIVIAN next time do not PROFILE people because they are dressed for work or because you have created your own opinion about them. You should stay out of sales thats for sure.

Only place I have purchased new vehicles. Everyone is friendly and very helpful. Kim is the best service manger

As advertised. Truck was perfect financing was simple. David and Ali were amazing. In and out in under 2 hours including the test drive!

Very kind, patient salesmen is what made this worth the trip for us. We started the conversation over the phone and email and a week later came in and bought the truck we were talking about. Charles Washington is a friendly and up front person, making us feel confident in our purchase with North Central Ford.

After having several issues with this dealership, from undisclosed damage to my vehicle, delay delivery time, to decisions being made for me, versus me being asked. I noticed that my deductible was $500 on my extended warranty, no one ever asked me what I wanted my deductible to be they just assigned me $500. I even asked why my extended warranty policy was so cheap, and he told me that I had the best warranty, and never disclosed my deductible amount. This was an out-of-state transaction, so there was room for error, but those errors should be corrected especially when it’s their job to disclose everything, and they offered to fix it free of charge. I spoke with the finance manager Charles, and HE OFFERED to update it to $100 free of charge. This made me feel better about the things that I went through, at least they were trying to fix things. I called to check on the status of that update, and they are acting like they never said it. I asked him to cancel every policy that I bought from them, the dermaplate, and whatever else, and they lied and said that they couldn’t. I called permaplate and they informed me that the dealership has to cancel the policy. All they do is lie and deceive, please don’t buy a car from them you will regret it, they have ZERO integrity and play the victim when you get mad after their errors inconvenience you.