North Central Ford

4.7 out of 5 4.7
Rectangle 48
Sales 8:30 AM - 9:00 PM
Service 6:30 AM - 7:00 PM

North Central Ford Hours

Sales

Monday

8:30 AM - 9:00 PM

Tuesday

8:30 AM - 9:00 PM

Wednesday

8:30 AM - 9:00 PM

Thursday

8:30 AM - 9:00 PM

Friday

8:30 AM - 9:00 PM

Saturday

8:30 AM - 9:00 PM

Sunday

Closed

Service

Monday

6:30 AM - 7:00 PM

Tuesday

6:30 AM - 7:00 PM

Wednesday

6:30 AM - 7:00 PM

Thursday

6:30 AM - 7:00 PM

Friday

6:30 AM - 7:00 PM

Saturday

7:00 AM - 4:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since March 2002

THE KNOWLEDGE YOU NEED. THE PRICE YOU WANT. THE DEALERSHIP YOU CAN TRUST.

...


The dealership experience should be simple and straightforward. That's why each of our vehicles features a Sonic Price.
This means that the prices we show are: Based on the selling price of identical vehicles in our community. Accurate and in line with what you've likely researched. A great way to eliminate the time-consuming, back-and-forth negotiation process.
Best of all, each Sonic Price puts you in the driver's seat, so you can be confident doing business with our dealership. So give us a call or search our new, used, or certified inventory to find the right deal.

"THE KNOWLEDGE YOU NEED. THE PRICE YOU WANT. THE DEALERSHIP YOU CAN TRUST."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
906 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 20, 2020

    I had been looking for a specific model, a red convertible VW Beetle for months. I had looked online at many dealerships across the country to find one... at a reasonable price and with low mileage. I finally stumbled upon a listing on Cargurus of the perfect one at North Central Ford in TX. I am from NC, so shipping the car was a must! Many dealerships who sell cars online have $800-$900 dealer fees, and shipping on top of that hikes the price of the vehicle up $1000-$2000. When I inquired about the car at NCF I was sent a quote with an added $800 fee. I assumed this was a dealer fee, so I proceeded to ask what the shipping would cost. Charles Washington, one of the internet salesmen informed me that the added fee was the shipping cost! No dealer fees or unnecessary costs here! Charles Washington was absolutely amazing with answering any questions I had, sending additional pictures of the vehicle, and was incredibly honest and sincere. When the car arrived a week later, it was in pristine condition, and it genuinely looks brand new even though it is 5 years old! I would highly recommend North Central Ford to anyone looking to purchase a vehicle even if you live all the way across the country! Thank you for helping me purchase my dream car!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Tak...e care!

  • 5.0 out of 5
    May 26, 2020

    I was really nervous about buying a car ar a dealership due to an experience I had 10 years ago. My sister convinced me to go to her dealership and just... chat with the sales people to see if I felt comfortable... and I can't beleive it... I walked out with a new car 3 hours later!!!! Joe was friendly and kind, and when I got nervous about such a big purchase, he gave me the keys and told me to just go sit in the car and fall in love with it ... no pressure. Great experience. Now they have a customer for life, and I have a 2017 Ford Explorer XLT! They worked with me on payment type, helped me choose an AMAZING bumper to bumber 5yr warranty and let me use my debit card for the down payment (since I had no idea I was buying a car) overall very happy with my time and purchase!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Tak...e care!

  • April 27, 2018

    Roy Coleman goes above and beyond his job every time and my wife and I really appreciate what he does. Thank you Mr. Coleman!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It is great to hear that we are always able to go above and beyond your expectations and really help you out! At North Central Ford, we value our cust...omers and we look forward to seeing you on your next visit. Take care!

  • 5.0 out of 5
    May 14, 2020

    Great customer service and Nice waiting area.. I recommend this dealership for buying and service needs.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Hugo, thank you so much for your positive comments about North Central Ford! If you have any additional needs or questions, we will be more than ha...ppy to assist you! Safe travels!

  • 5.0 out of 5
    May 5, 2020

    I came by to purchase a new truck. Brandon helped me as a walk in. He was friendly and fun to talk to. Also considering the current environment he wore... his mask and respected the social distancing. By lunch I was leaving in my new vehicle. It was a great experience.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nelson, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so ha...ppy to hear that your experience reflected this. We hope to be of service to you again! Take care!

  • 1.0 out of 5
    April 29, 2020

    I purchased my 2015 GMC Pickup on Jan 30, 2020. Norman was my salesman and took very good care of me. He told me that the dealership had just put in a... $2,000.00 dollar radio. I have had nothing but problems with it and it still does not work? I contacted Norman today and he ask me to call Juan, he knew all about the problem and my truck. I called Juan and he knew nothing about the issue and said that I needed to call Reliable Chev and maybe they could help? Reliable is your vendor and I bought the truck from you: not Reliable? Even though I didn't purchase a new truck from North Central Ford, I expected your dealership to take the lead and be the front man to fix this problem. Your dealership made a $2,000.00 a dollar investment in this truck so that you could sell it? Now Juan tells me today that it is not his problem and I need to contact Reliable and see if they can help me? If I was in the dealerships shoes and had spent that kind of money to sell a vehicle, I would be all over Reliable for my customer {which is me) and do whatever I had to make this right! If Juan has this attitude toward an issue like this, I would hate to buy a new Ford from you and have a problem? Juan would make me go to Ford Motor Co. and see if maybe someone there could help me. Again, even though I bought a 2015 Truck from you, your dealership refuses to stand behind what you sell! I love my new truck! I put new breaks on it, a new set of tires, had some body work done which Norman knew it needed. Now when I complain about the one new thing your dealership fixed, I am told it's my problem to try and correct?

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there, we apologize for the delayed response. Thank you for taking the time to leave us this feedback. It is discouraging to learn that your experi...ence was not a positive one, but your feedback helps us improve moving forward. We hope you will consider us in the future, have a nice day.

  • 5.0 out of 5
    April 16, 2020

    CBA in Murphy, TX had my car towed to you for diagnosing the problem with the car. Seth called me to let me know what was going on, and I just wanted to... thank you for all your help.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Frannie, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. H...ave an awesome day!

  • 5.0 out of 5
    March 12, 2020

    This dealership is one of the best that I have ever personally dealt with. I have bought vehicles and have had services preformed on my vehicles here and... all of the employees are very knowledgeable, courteous and professional. The facility is very clean and offers a warm inviting atmosphere. I will highly recommend this dealership to anyone, which I already have. North Central Ford, keep up the great work!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Victor Boyland, reviews like this give us motivation and help us ensure we provide high-quality care. If you ever need anything else from us, please f...eel free to give us a call or stop by. Have an awesome day!

  • 5.0 out of 5
    March 10, 2020

    Our sales representative, Mike Redmond, was not only the ultimate professional and extremely knowledgeable and friendly, he made the process of purchasing... a new vehicle a very enjoyable experience. I definitely recommend Mike and North Central when you need a new Ford.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your recommendation of our dealership! We're happy you found Mike to be so helpful during your experience! Please let us know if there i...s anything else we can do for you; we are more than happy to help!

  • 1.0 out of 5
    February 15, 2020

    Subject: Proceed With Caution North Central Ford of Richardson has a great selection, friendly staff, and overall fair experience during the purchasing... process. This appears to be window dressing for an incredibly poor post purchase support experience. TLDR: Nice before cash in hand. Curt and dishonest after the sale. While I was considering the vehicle I purchased, I expressed concern about maintenance history and inspection of the vehicle. Their listing photos showed a warning light on the dash, which wasn't lit when I test drove the vehicle. So, I asked what the issue was and whether it had been resolved. I was informed that this light was due to tire pressure, which was thoroughly inspected while the tires were balanced and rotated. I was told not to worry, and that the dealership moves more than 400 cars monthly - so rest assured that they're incredibly thorough and all maintenance was up to date. Less than two days after my purchase the light came back. I took the car to my local Toyota dealership and was informed that: The engine thermostat needed to be replaced. The tire pressure sensors were deffective. Engine fluids needed servicing and had not been maintenanced on schedule. Oh, and by the way... There was no way they could have balanced, rotated, or otherwise inspected the tires as the rims were locked on with incorrectly installed lug nuts that would need a specialty tool to be removed. I contacted the dealership - wanting them to resolve the issues. They had stated they had resolved all of these things and completed an inspection - an obvious lie. No one I spoke to including the General Manager cared about me at all - remainign completely indiferent about how their dishonest dealings had impacted me. The only person who showed any sense of human sensitivity and willingness to help me was the Used Cars Manager: Billy Plasket - and to him I'm grateful. Billy agreed to have the car serviced in their service department again and also by Discount Tires - where the tire pressure monitors were to be replaced. At least the two tire sensors that had low readings. Upon inspection, Discount Tire discovered one of the rear tires was not road worthy, and had rotted so poorly in places that they were for concerned for the passenger's safety. Additionally, the other tires were so worn that the entire set of four would need to be replaced to match the fourth new tire. And to top it off, the spare was rotted and not road worthy and it's tire pressure monitor was also dead. But... They did a thorough inspection right? I believe Billy advocated for me - but I'm sure the indiferent General Manager overrode him - because North Central Ford of Richardson declined to replace the tire and dismissed the concern for safety for me and my family. They insisted they had done all they would. To date I'm left with the cost of five new tires, three tire pressure monitors, plus gas time and energy ALL ... On a vehicle I was assured had been thoroughly inspected. I suspect somoene simply cleared the error code long enough to get the car off the lot so somone, unfortunately me, could be taken advantage of. This is shameful. I'm an honest, hard working, single mother. I saved for several years to pay cash for a new car for me and my family. Not only did I not get what I paid for; I got a financial liability I can't afford and a car that put me and my children at danger as we drove on the highway with rotted tires ready to blow underneath us. I'm not sure how these people sleep at night, but I'm sure it must take zoologic doses of tranquilizers to quell the shame of scamming those who already have so slim of margins. If you insist on buying a vehicle from this dealership, do yourself a favor... Have an independent mechanic perform an inspection and pull historic code readings from the computer to see if they've tried to cover any errors they would rather not rectify. Or, save yourself the time and keep on moving. Look elsewhere for int

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hi, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at North Central... Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call us at (800) 574-9708 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

View More Reviews