Reliable Chevrolet

Best service dept I have ever been to. Always quick to get your vehicle in and out !

Contacted by Reliable Chevrolet to purchase my car through KBB Instant Cash function. They contacted me repeatedly and requested to see the car. I finally made an appointment. The car was in perfect condition with 1100 miles. The KBB price was $20,123. Once there they looked at the car for 5-7 minutes. They then offered $16,250. Classic bad faith bait and switch. I chastised them for wasting my time and left. This is classic dealership bad behavior. Not even in the ballpark with their offer or fairly representing themselves relative the KBB value. I would never recommend Reliable Chevrolet after just this one interaction.

Went above and beyond to give us the best deal possible, very thorough and helpful with setting up onstar and phone after purchase. Made certain everything was clear and correct and to my satisfaction before I left with my new car

My experience was okay. Got car serviced, tires rotated although they did not reset the tires so I was getting a sensor on a tire that was wrong.

Left my car for service in the morning. I called the next morning as I had not heard from anyone They said it was ready. I had never been called to learn what or how much the cost would be Other visit lately have been the same I would like to be informed what is being fixed and when it might be returned

Richard Tucker was very great and courtesy. He understood my questions and answer them to the point.

good experience. Good customer service. Might consider buying a new car.

If I could give a 0 star I would. In Aug. 2022 we purchased a brand new conversion van from Reliable. Right from the beginning we had issues with the vehicle but they had already closed so we couldn’t take it back. They knew it had this problem too & still sold it but decided not to inform us. We live 2 hrs away so we took it to our local dealer to fix the seats. Fast forward about 6 months and the issues were piling up. We tried taking it to our local dealer but they didn’t want to work on it. So we were referred to Wally at Explorer vans. We had assumed he worked at Explorer corporate offices. Nope, later we found out he is at Reliable. He told us to take the vehicle to anyone who would work on it. We did but Explorer didn’t want to pay their price apparently so Wally had us take it to a place 2 hours away (not Reliable). This repair place was located in a subdivision surrounded by ghetto trash. Why in the world would you send someone with an $80,000 vehicle to the ghetto? Even after taking it there Explorer wouldn’t cover everything. We decided to just get rid of the vehicle. Took it back to Reliable and that is when we found out Wally worked there. We negotiated a deal for trade and traded it in. My husband decided to get a new vehicle too so we worked up a deal for him. Both vehicles were supposed to go through GM financial. I got my paperwork 2 weeks later but after 3 weeks the sales guy at Reliable texted my husband and said they couldn’t get us financed for the rate we signed for but they could do a better rate & that we needed to come back in & resign. At that point we started doing some investigating and after talking to GM Financial we found out the dealership pulled the contract. My husband decided he was done dealing with this company (the finance guy had an attitude towards us & it took several hours before we even got back to finance) & we went & purchased a vehicle from a different dealer. Apparently Reliable was trying to make money off of our interest rate and GM stopped allowing that a while back ago. We left the Reliable vehicle at the dealership we ended up purchasing from. Told the sales guy where it was and that they could come get it. It was safe where it was at. This has been one of the worst experiences when buying a new vehicle. We should have looked at dealerrater.com before purchasing & not rely on Google itself.

Great quick friendly and informative crew thanks for the help get my new truck

In the 20 years that I have bought cars & trucks from Reliable, I have had a wonderful salesman, Keith Collins, & more recently a wonderful service advisor, Richard Tucker!! I am a Reliable customer!!